Collateral to Send to Support
Good collateral is essential in pinpointing issues and providing resolutions or workarounds. Here are some example of information provided to us by customers:
Screenshots - it is almost always easier to diagnose issues and collect information using pictures. Please try to send several screenshots with relevant data along with other logs.
System Log Files and Post migration XML Logs -
Post migration XML Logs - are generated with most operations and are displayed in the Log Viewer. All (or specific) items in the log can be selected and saved on your computer for later use.
System logs are generated behind the scenes and contain internal information that is intended for our engineering team. Besides standard system logging, there is also Debug Mode logging which collects significantly more information. To save all these logs at one time got to the Help tab within Essentials, select Log Manager, and then select Save logs.
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NOTE: When sending logs to us, these logs may contain sensitive information like URLs, file names, user accounts and connection passwords (encrypted by default). If necessary, review all logs before sending them with your support ticket. |
Debug Mode
Selecting Debug Mode from the help tab will set Essentials to work in debug mode. This mode will set the product to perform extended logging, collecting more details of processes within the application logs in an effort to detect potential issues.
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NOTE: ·Do not enable Debug Mode without consulting with the Support team. ·Do not run lengthy operations like copying sites under Debug Mode. This will collect a large amount of information that will not be useful. Instead try to narrow down the scope to a few items and perform the operation for these under Debug Mode. ·Remember to disable Debug Mode after the necessary information has been collected |
Log Manager
Selecting Log Manager from the help tab provides a drop down list of functions you can perform with regards to logs.
·Save Logs - selecting this option will allow you to save your logs to a specified location on your machine, allowing you to access them at a later date, in the state that they are currently in.
·Save Environment - selecting this option will allow you to save your environment to a specified location on your machine, allowing you to access it at a later date, in the same state as it currently is in.
·Clean Environment - selecting this option will clean out your current logs in your Essentials environment.
·Show Workspace - selecting this option will open the file manager, displaying where all the components of your connections have been saved on your machine.
Modes of Migration
Quest® Essentials for Office 365 offers a complete solution for Office 365 pre-migration analysis, migration, and management.
Key Features include:
·mass and small scope migrations:
obetween Office 365 locations
oto Office 365 locations from non-SharePoint locations
·backups for O365 locations
·pre-migration analyses and validations
·lifecycle management for Office 365.
Pre-migration analysis support
Essentials for Office 365 enables you to perform pre-migration analyses for the following platforms:
·SharePoint Online
·SharePoint 2019
·SharePoint 2016
·SharePoint 2013
·OneDrive for Business
·Google Drive
·Box
·Dropbox
·File Shares
Migration support
The following matrix identifies the source/target combinations that Quest Essentials supports.
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Quest Essentials is optimized for migrations involving Office 365. While it is possible to migrate to/from SharePoint on premises (2013 and later), Quest recommends that you use Content Matrix, a tool that specializes in SharePoint on premises migrations, including migrations from SharePoint on premises to SharePoint Online. |
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SharePoint Online |
Office 365 Groups |
Microsoft Teams |
OneDrive for Business | |
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SharePoint Online |
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Office 365 Groups |
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OneDrive for Business |
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Google Drive |
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Box |
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Dropbox |
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File Share |
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For Additional O365 Tenant to Tenant Migrations:
Quest offers On Demand Migration, a SaaS tool that offers Office 365 tenant-to-tenant migration for mailboxes, One Drive for Business, SharePoint Online, Microsoft Teams, and more.