You can add Service Desk ticket queues as needed.
If you plan to move Service Desk tickets from one queue to another, be sure to use the same values, including custom fields, in each queue. Otherwise, data from the old queue is altered to match the new queue. See Move tickets between queues.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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c. |
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CAUTION: When delivering email to the appliance directly (forwarding email to the appliance), the local portion of the appliance address and the alternate address must match. For example, servicedesk@kbox and servicedesk@company.com.
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3. |
If you have set up a POP3 server, enter the POP3 email user ID and password in the User / Password fields. |
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5. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
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You can delete queues as needed.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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c. |
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