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KACE Systems Management Appliance 13.2 Common Documents - KACE Service Desk Administrator Guide

About the KACE Service Desk Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Managing user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Maintaining device and appliance security Manage quarantined file attachments
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

Import and modify benchmarks

How a SCAP scan works

Access SCAP Scan information
View and manage benchmarks
Import and modify benchmarks
Configure SCAP schedules

Before SCAP scans are conducted, the appliance imports and verifies a benchmark. After it is imported and verified, the benchmark is loaded into the appliance and the XCCDF file undergoes a process called resolution.

During resolution, the oval-command.zip file is generated. This ZIP file contains the input files necessary to run a particular profile. You can view the files on the Script Detail page. See Configure SCAP schedules.

The SCAP scan is controlled by a KScript. When the scan runs, the following files are downloaded to the target device as script dependencies:

•
benchmark.zip: contains the benchmark files, that is, the SCAP Stream that was uploaded to the appliance. (The XCCDF file is not actually used by the device.)
•
oval-command.zip: contains the input files generated by the XCCDF.
•
ovalref.zip: contains the OVAL scanning engine (ovaldi.exe).

The KScript initiates the OVAL scans on the target device and generates several results files. The OVAL scanning engine runs two or three times:

•
The first run checks that the target device is the correct platform for that benchmark profile using the CPE files contained in the benchmark.
•
The second run checks the vulnerability of the device using the rules defined in the benchmark. It implements the CCE standard.
•
The third run checks that the security patches are up-to-date. It implements the CVE standard.

Each run generates a results file. These files are named according to the run. For example, the file from the first run is named scap-profile-10-result-1.xml and the second is named scap-profile-10-result-2.xml. These files are located in the following directory: C:\Documents and Settings\All Users\Quest\KACE\kbots_cache\packages\kbots\<working directory>.

To find the KACE Agent’s working directory, go to Inventory > Devices > Device Detail > Logs.

These results files are then uploaded to the appliance and collated into a single results file (xccdf-results.xml). You can use this file for reporting the results to a government agency such as the US OMB (United States Office of Management and Budget). The appliance and managed device retain only the latest results files.

In the final step of a run, a subset of the results files is extracted and stored in the Organization database for reporting and displayed on the SCAP Scan Results page for each device.

The database tables that contain this information are SCAP_RESULT, SCAP_RESULT_RULE, and SCAP_RESULT_SCORE. See View SCAP scan results.

Access SCAP Scan information

You can access SCAP Scan information in the Security section.

1.
Go to SCAP Scan page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
This page has three links:
▪
Catalog: Shows the status of SCAP benchmarks. Additionally from this page, you can import checklists, delete checklists, and export a checklist to CSV format.
▪
Schedules: Displays the name of the benchmarks and when they are scheduled to run. Additionally from this page, you can add and delete benchmarks, enable or disable benchmarks, and export a benchmark to CSV format.
▪
Reporting: Shows the general results of SCAP scans.

The page also displays a dashboard that shows the results by benchmark. For a device to pass a benchmark, it must score 100%.

View and manage benchmarks

You can view and manage SCAP benchmarks, which include profiles and checklists that have been imported to the appliance.

Additionally, you can import benchmarks, delete benchmarks, and export benchmarks to CSV format by selecting Choose Action on the SCAP Catalog page.

1.
Go to SCAP Catalog list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Catalog.
2.
Optional: Specify which benchmarks are displayed using either the View By drop-down list or Search field.
You can search by partial string in the title or identifier.
3.
Optional: To sort the benchmarks, click a column heading.
4.
Click the name of a benchmark to view details.

The SCAP Catalog contains general information about the selected benchmark and the time and date that the SCAP data was uploaded to the appliance. See Download benchmarks from the archive.

Import and modify benchmarks

You can import and modify benchmarks from the National Checklist Repository as needed.

Download benchmarks or checklists from the National Checklist Repository at https://web.nvd.nist.gov/view/ncp/repository.
1.
Go to SCAP Catalog list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Catalog.
2.
Select Choose Action > Import New Checklists.
The SCAP Configuration Scan Settings page appears and displays Step 1 of the import wizard.
3.
Click Browse or Choose File to import a benchmark ZIP file.
4.
Click Next.
A dialog box appears indicating that the file is being uploaded. After the file is uploaded, a message appears on the SCAP Configuration Scan Settings page that the import was successful.
* 
NOTE: The appliance verifies that the ZIP file contains valid benchmarks. If no valid benchmarks are present, an error message appears and the file is not uploaded.
5.
Select a benchmark in the Select a profile to scan drop-down list, then click Next.
Step 2 appears.
6.
Select the OVAL Engine that you want to use in the Scan using existing engine drop-down list.
* 
NOTE: The default engine is MITRE’s OVAL Interpreter (ovaldi.exe). The appliance automatically downloads updates to this engine when Quest certifies and releases new versions of the engine and OVAL definitions.
7.
Optional: Click Browse or Choose File to find and upload a custom engine and its configuration files.
A dialog box appears indicating that the file is being uploaded and a message appears on the SCAP Configuration Scan Settings page that the engine was successfully imported.
Tip:
 
TIP: Use a custom engine if you need local control of the OVAL engine or if you do not want automatic updates to change the engine. The custom engine must be a ZIP file of a folder containing the custom ovaldi.exe and any necessary configuration files required to run the engine. This ZIP file replaces the ovalref.zip dependency file in the SCAP scan script. See View the resolved XCCDF files.
8.
Click Next.

A dialog box appears indicating that the benchmark file is being loaded, followed by the Script Detail page. See Editing SCAP scan schedules.

Configure SCAP schedules

You can import benchmarks or definitions, and change settings for SCAP scans, by configuring SCAP schedules.

1.
Go to SCAP Scan Schedules list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Schedules.
2.
Select Choose Action and select an action to add or delete benchmarks, enable or disable benchmarks, and export a benchmark to CSV format.
3.
Click a benchmark to edit its schedule on the Script Detail page.
4.
Scroll down the page to the Scheduling section and make the necessary changes.

Configure SCAP schedules

How a SCAP scan works

Access SCAP Scan information
View and manage benchmarks
Import and modify benchmarks
Configure SCAP schedules

Before SCAP scans are conducted, the appliance imports and verifies a benchmark. After it is imported and verified, the benchmark is loaded into the appliance and the XCCDF file undergoes a process called resolution.

During resolution, the oval-command.zip file is generated. This ZIP file contains the input files necessary to run a particular profile. You can view the files on the Script Detail page. See Configure SCAP schedules.

The SCAP scan is controlled by a KScript. When the scan runs, the following files are downloaded to the target device as script dependencies:

•
benchmark.zip: contains the benchmark files, that is, the SCAP Stream that was uploaded to the appliance. (The XCCDF file is not actually used by the device.)
•
oval-command.zip: contains the input files generated by the XCCDF.
•
ovalref.zip: contains the OVAL scanning engine (ovaldi.exe).

The KScript initiates the OVAL scans on the target device and generates several results files. The OVAL scanning engine runs two or three times:

•
The first run checks that the target device is the correct platform for that benchmark profile using the CPE files contained in the benchmark.
•
The second run checks the vulnerability of the device using the rules defined in the benchmark. It implements the CCE standard.
•
The third run checks that the security patches are up-to-date. It implements the CVE standard.

Each run generates a results file. These files are named according to the run. For example, the file from the first run is named scap-profile-10-result-1.xml and the second is named scap-profile-10-result-2.xml. These files are located in the following directory: C:\Documents and Settings\All Users\Quest\KACE\kbots_cache\packages\kbots\<working directory>.

To find the KACE Agent’s working directory, go to Inventory > Devices > Device Detail > Logs.

These results files are then uploaded to the appliance and collated into a single results file (xccdf-results.xml). You can use this file for reporting the results to a government agency such as the US OMB (United States Office of Management and Budget). The appliance and managed device retain only the latest results files.

In the final step of a run, a subset of the results files is extracted and stored in the Organization database for reporting and displayed on the SCAP Scan Results page for each device.

The database tables that contain this information are SCAP_RESULT, SCAP_RESULT_RULE, and SCAP_RESULT_SCORE. See View SCAP scan results.

Access SCAP Scan information

You can access SCAP Scan information in the Security section.

1.
Go to SCAP Scan page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
This page has three links:
▪
Catalog: Shows the status of SCAP benchmarks. Additionally from this page, you can import checklists, delete checklists, and export a checklist to CSV format.
▪
Schedules: Displays the name of the benchmarks and when they are scheduled to run. Additionally from this page, you can add and delete benchmarks, enable or disable benchmarks, and export a benchmark to CSV format.
▪
Reporting: Shows the general results of SCAP scans.

The page also displays a dashboard that shows the results by benchmark. For a device to pass a benchmark, it must score 100%.

View and manage benchmarks

You can view and manage SCAP benchmarks, which include profiles and checklists that have been imported to the appliance.

Additionally, you can import benchmarks, delete benchmarks, and export benchmarks to CSV format by selecting Choose Action on the SCAP Catalog page.

1.
Go to SCAP Catalog list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Catalog.
2.
Optional: Specify which benchmarks are displayed using either the View By drop-down list or Search field.
You can search by partial string in the title or identifier.
3.
Optional: To sort the benchmarks, click a column heading.
4.
Click the name of a benchmark to view details.

The SCAP Catalog contains general information about the selected benchmark and the time and date that the SCAP data was uploaded to the appliance. See Download benchmarks from the archive.

Import and modify benchmarks

You can import and modify benchmarks from the National Checklist Repository as needed.

Download benchmarks or checklists from the National Checklist Repository at https://web.nvd.nist.gov/view/ncp/repository.
1.
Go to SCAP Catalog list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Catalog.
2.
Select Choose Action > Import New Checklists.
The SCAP Configuration Scan Settings page appears and displays Step 1 of the import wizard.
3.
Click Browse or Choose File to import a benchmark ZIP file.
4.
Click Next.
A dialog box appears indicating that the file is being uploaded. After the file is uploaded, a message appears on the SCAP Configuration Scan Settings page that the import was successful.
* 
NOTE: The appliance verifies that the ZIP file contains valid benchmarks. If no valid benchmarks are present, an error message appears and the file is not uploaded.
5.
Select a benchmark in the Select a profile to scan drop-down list, then click Next.
Step 2 appears.
6.
Select the OVAL Engine that you want to use in the Scan using existing engine drop-down list.
* 
NOTE: The default engine is MITRE’s OVAL Interpreter (ovaldi.exe). The appliance automatically downloads updates to this engine when Quest certifies and releases new versions of the engine and OVAL definitions.
7.
Optional: Click Browse or Choose File to find and upload a custom engine and its configuration files.
A dialog box appears indicating that the file is being uploaded and a message appears on the SCAP Configuration Scan Settings page that the engine was successfully imported.
Tip:
 
TIP: Use a custom engine if you need local control of the OVAL engine or if you do not want automatic updates to change the engine. The custom engine must be a ZIP file of a folder containing the custom ovaldi.exe and any necessary configuration files required to run the engine. This ZIP file replaces the ovalref.zip dependency file in the SCAP scan script. See View the resolved XCCDF files.
8.
Click Next.

A dialog box appears indicating that the benchmark file is being loaded, followed by the Script Detail page. See Editing SCAP scan schedules.

Configure SCAP schedules

You can import benchmarks or definitions, and change settings for SCAP scans, by configuring SCAP schedules.

1.
Go to SCAP Scan Schedules list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Schedules.
2.
Select Choose Action and select an action to add or delete benchmarks, enable or disable benchmarks, and export a benchmark to CSV format.
3.
Click a benchmark to edit its schedule on the Script Detail page.
4.
Scroll down the page to the Scheduling section and make the necessary changes.

Editing SCAP scan schedules

Editing SCAP scan schedules

View the resolved XCCDF files
View the OVAL timestamp
View script tasks
View SCAP scan results
Download benchmarks from the archive

You can view or edit a benchmark schedule on the Script Detail page. This page allows you to manage and customize scripts for configuring, scheduling, and specifying which devices the SCAP scan runs on. The scripts for SCAP are standard KScripts.

* 
NOTE: This section does not provide information about every feature available on the Script Detail page; it only contains information pertinent to using and understanding a SCAP scan.
NOTE: For more detailed information on editing a KScript, see Adding and editing scripts.

You can access the Script Detail page from the Benchmark wizard, as described in Access SCAP Scan information and from the SCAP Scan Schedules page, as described in View SCAP scan results.

View the resolved XCCDF files

You can view the input files generated by the SCAP scan resolution process.

A benchmark is loaded into the server and the XCCDF file undergoes a process called resolution, which generates the input files necessary to run a particular profile.

1.
Go to the Script Detail page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Scripts.
c.
Click the name of a script.
2.
(Optional) To add any supporting executable files necessary to run the script, scroll down to the Dependencies section, then click Add a new dependency, then click Browse or Choose File.
3.
Optional: To view the details of these files, click and download the selected ZIP file.
4.
To see how these dependency files are executed, view the Task sections.
View the OVAL timestamp

You can view the OVAL timestamp (the time the OVAL document was compiled).

1.
Go to the Script Detail page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Scripts.
c.
Click the name of a script.
2.
Scroll down to the Dependencies section, then click benchmark.zip and extract the OVAL XML file.
For example, fdcc-winxp-oval.xml.
3.
In the OVAL file, look for <oval:timestamp>.
View script tasks

You can view tasks associated with a particular script.

1.
Go to the Script Detail page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Scripts.
c.
Click the name of a script.
2.
Scroll down to the Task sections.

The Task sections are displayed on the Script Detail page.

View SCAP scan results

The Scan Results page shows the results of SCAP scans per device. From this page you can access detailed information about each scan.

1.
Go to SCAP Scan page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Reporting.
2.
Optional: To display the results for a specific benchmark, select the desired benchmark in the View By drop-down list, which appears above the table on the right.
The results page contains the following information:

Section

Description

Device Name

The device on which the scan was run.

Benchmark - Profile

The particular profile in a benchmark that was used.

Scanned

The date and time that the scan was run.

Passed

The number of rules that the device passed.

Failed

The number of rules that the device failed.

Other

The number of rules having other values such as error, unknown, not checked, not applicable, and informational.

The XCCDF specification also defines “not selected”, which is excluded from the results.

Total

The total number of rules that were executed.

Compliance

The percentage of rules that were passed.

Score

The default score defined by the benchmark.

Result

The Pass or Fail results of the scan.

3.
To view the details on a particular device, click its name in the Device column.

A page containing the details of the scan result for the selected device appears. The following table describes each section in more detail:

Section

Description

Summary

General information about the benchmark.

Test Results

Test results in a tree structure that represents the grouping of the rules. Symbols display the pass-fail status of a rule. You can click a rule to open a dialog box containing the rule’s details.

Scores

Compliance scores for each scoring model as defined for the benchmark.

Results by CCE

Pass-fail results by CCE. The FDCC requires that compliance is reported by CCE.

Result XML files

Links to the XML files:

•
XCCDF Benchmark: The file processed by the XCCDF file and formatted into a single results file (xccdf-results.xml) from each run of the OVAL scanning engine.
•
CPE Inventory: The file output by the first run of the OVAL scanning engine to test whether the benchmark applies to the device being scanned.
•
Oval Compliance: The file output by the second run of the OVAL scanning engine to test the device against the rules defined in the benchmark.
•
OVAL Patches: The file output by the third run of the OVAL scanning engine to ensure that the security patches are up-to-date.

See How a SCAP scan works.

4.
To view a rule’s details, click the rule’s icon.
The Viewing Details for that rule appears. This page shows a description of the rule from the XCCDF definition, whether the device passed or failed the rule, and the XML for the rule.
Download benchmarks from the archive

On a daily basis, the appliance gathers the SCAP scan results from devices and creates an archive for each benchmark. The benchmark archive consists of a ZIP file that can be sent to the appropriate agency, such as the US OMB (United States Office of Management and Budget).

1.
Go to SCAP Catalog list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Catalog.
2.
Click the name of the benchmark you want to download.
3.
In the Download Results Archive field, click the ZIP file to download the archive.
This file contains the results for all devices that have been scanned with the selected benchmark.

View the resolved XCCDF files

Editing SCAP scan schedules

View the resolved XCCDF files
View the OVAL timestamp
View script tasks
View SCAP scan results
Download benchmarks from the archive

You can view or edit a benchmark schedule on the Script Detail page. This page allows you to manage and customize scripts for configuring, scheduling, and specifying which devices the SCAP scan runs on. The scripts for SCAP are standard KScripts.

* 
NOTE: This section does not provide information about every feature available on the Script Detail page; it only contains information pertinent to using and understanding a SCAP scan.
NOTE: For more detailed information on editing a KScript, see Adding and editing scripts.

You can access the Script Detail page from the Benchmark wizard, as described in Access SCAP Scan information and from the SCAP Scan Schedules page, as described in View SCAP scan results.

View the resolved XCCDF files

You can view the input files generated by the SCAP scan resolution process.

A benchmark is loaded into the server and the XCCDF file undergoes a process called resolution, which generates the input files necessary to run a particular profile.

1.
Go to the Script Detail page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Scripts.
c.
Click the name of a script.
2.
(Optional) To add any supporting executable files necessary to run the script, scroll down to the Dependencies section, then click Add a new dependency, then click Browse or Choose File.
3.
Optional: To view the details of these files, click and download the selected ZIP file.
4.
To see how these dependency files are executed, view the Task sections.
View the OVAL timestamp

You can view the OVAL timestamp (the time the OVAL document was compiled).

1.
Go to the Script Detail page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Scripts.
c.
Click the name of a script.
2.
Scroll down to the Dependencies section, then click benchmark.zip and extract the OVAL XML file.
For example, fdcc-winxp-oval.xml.
3.
In the OVAL file, look for <oval:timestamp>.
View script tasks

You can view tasks associated with a particular script.

1.
Go to the Script Detail page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Scripts.
c.
Click the name of a script.
2.
Scroll down to the Task sections.

The Task sections are displayed on the Script Detail page.

View SCAP scan results

The Scan Results page shows the results of SCAP scans per device. From this page you can access detailed information about each scan.

1.
Go to SCAP Scan page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Reporting.
2.
Optional: To display the results for a specific benchmark, select the desired benchmark in the View By drop-down list, which appears above the table on the right.
The results page contains the following information:

Section

Description

Device Name

The device on which the scan was run.

Benchmark - Profile

The particular profile in a benchmark that was used.

Scanned

The date and time that the scan was run.

Passed

The number of rules that the device passed.

Failed

The number of rules that the device failed.

Other

The number of rules having other values such as error, unknown, not checked, not applicable, and informational.

The XCCDF specification also defines “not selected”, which is excluded from the results.

Total

The total number of rules that were executed.

Compliance

The percentage of rules that were passed.

Score

The default score defined by the benchmark.

Result

The Pass or Fail results of the scan.

3.
To view the details on a particular device, click its name in the Device column.

A page containing the details of the scan result for the selected device appears. The following table describes each section in more detail:

Section

Description

Summary

General information about the benchmark.

Test Results

Test results in a tree structure that represents the grouping of the rules. Symbols display the pass-fail status of a rule. You can click a rule to open a dialog box containing the rule’s details.

Scores

Compliance scores for each scoring model as defined for the benchmark.

Results by CCE

Pass-fail results by CCE. The FDCC requires that compliance is reported by CCE.

Result XML files

Links to the XML files:

•
XCCDF Benchmark: The file processed by the XCCDF file and formatted into a single results file (xccdf-results.xml) from each run of the OVAL scanning engine.
•
CPE Inventory: The file output by the first run of the OVAL scanning engine to test whether the benchmark applies to the device being scanned.
•
Oval Compliance: The file output by the second run of the OVAL scanning engine to test the device against the rules defined in the benchmark.
•
OVAL Patches: The file output by the third run of the OVAL scanning engine to ensure that the security patches are up-to-date.

See How a SCAP scan works.

4.
To view a rule’s details, click the rule’s icon.
The Viewing Details for that rule appears. This page shows a description of the rule from the XCCDF definition, whether the device passed or failed the rule, and the XML for the rule.
Download benchmarks from the archive

On a daily basis, the appliance gathers the SCAP scan results from devices and creates an archive for each benchmark. The benchmark archive consists of a ZIP file that can be sent to the appropriate agency, such as the US OMB (United States Office of Management and Budget).

1.
Go to SCAP Catalog list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click SCAP Scan.
c.
On the SCAP Scan panel, click Catalog.
2.
Click the name of the benchmark you want to download.
3.
In the Download Results Archive field, click the ZIP file to download the archive.
This file contains the results for all devices that have been scanned with the selected benchmark.
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