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Unified Communications Analytics 8.8.2 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Prerequisites for your installation

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Overview
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Supported environments
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Architecture
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Deployment options
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Hardware minimum requirements
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Software prerequisites
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Firewall configuration: ports for data collection
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Planning for deployment
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Determining where to install services
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What files need to communicate through software firewalls?
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What files should be excluded from anti-virus software?
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About UC Analytics configuration

Overview

Quest Unified Communications Analytics provides dynamic and up-to-date analytics about your Exchange on-premise messaging environments, about your Skype for Business and Lync on-premise environments, about your Cisco environments, and about Office 365 Exchange Online hybrid or native environments. UC Analytics unlocks the business intelligence in your corporate messaging system to enable better business decisions.

Predefined insights provide a simple way to view Exchange messaging volumes and details between individuals, groups, and external entities, and to see peer-to-peer session and conference information for Skype for Business/Lync or Cisco. You can also view the quality of experience (QoE) information about all Skype for Business or Lync enterprise voice calls, conferences, and peer-to-peer sessions.

You can select predefined insights from the insight library and add them to your personal dashboard.

Once UC Analytics is installed, access the UC Analytics home page, at the following location:

http://<ServerName>/Analytics/

Supported environments

You can use UC Analytics to collect data from the following environments:

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Microsoft Exchange 2010 (SP1 and later)
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Microsoft Exchange 2013
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Microsoft Exchange 2016
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Microsoft Exchange 2019
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Exchange Online (Office 365 hybrid with on-premise Exchange)
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Exchange Online (Office 365 native)
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Microsoft Lync 2010
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Microsoft Lync 2013
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Microsoft Skype for Business 2015
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Microsoft Skype for Business 2019
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Cisco Unified Communications Manager (CUCM) 10.5(2) and later with Active Directory integration

Supported browsers

Once you have installed UC Analytics, you can access the web site from anywhere using one of the following browsers:

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Microsoft Edge
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Internet Explorer 10 or later
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Mozilla Firefox
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Google Chrome
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Apple Safari

Since UC Analytics uses Windows Integrated Authentication to connect to the web site, if you are on a different domain than the web site or are using an iPad, you will be prompted for your user name and password when you connect to the web site.

For users with large amounts of data, it is recommended that you ensure your browser is in 64-bit mode. For more information about setting Internet Explorer to 64-bit mode, see the section titled “Using a browser in 64-bit mode” in the UC Analytics User Guide.

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