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This appendix provides a detailed description of each user class right. These rights are grouped into categories which correspond to functional areas within Stat. These categories include:
Some user class rights are specific to service domains. Users with service domain-specific rights (for example, the right to migrate archive sets) can invoke these rights only within the service domains that their user class is associated with. Rights that are not service domain-specific, however, can be used in any service domain that the user is allowed to work in. For example, the user class right, Undocumented Patch Wizard - Run, is not service domain-specific. This means that users that have this right in one service domain can run the wizard in all the service domains that they can access, including those in which the right is not given. Also, if a user class has an Add right, this generally overrides the absence of an Edit right. For example, if a user class is assigned the Activity Codes - Add right, the user class also has the right to edit existing records, even if the user class has not been assigned the Activity Codes - Edit right.
Another consideration to remember when assigning user class rights is that certain object management functions in Stat, such as running wizards, require that the user possess two rights, one to perform the function itself, and a second right to access the appropriate change management module. For example, to run the Archive Purge Wizard in the PeopleSoft change management module, the user needs the right, Obj Archive Purge Wizard - Run, and the right to access the PeopleSoft module, Change Management Module Access - PS. The remaining module access rights include Change Management Module Access - Generic Apps and Change Management Module Access - Oracle Apps.
CSR edit rights are service domain-specific. They control the ability of users to change CSR values.
CSR - Add
Enables the user to create a new CSR
CSR - Edit Closed - Full Rights
Enables the user to edit a CSR with a status of closed
CSR - Edit Closed - Read Only
Enables the user to view a CSR with a status of closed, after the number of CSR Close Lock Days has passed
CSR - Edit Open - Full Rights
Enables the user to edit a CSR with a status of open
CSR - Edit Open - Read Only
Enables the user to view a CSR with a status of open
CSR Application/Env - Change
Enables the user to change the Application Environment on a CSR. Security is applied after the initial save of the CSR.
CSR Assigned User - Change
Enables the user to reassign a CSR from one user to another. If the user does not have CSR Queue - Change rights, a transfer can only be made within the same queue.
CSR Attachments- Add
Enables the user to add attachments to a CSR
CSR Attachments - Delete
Enables the user to delete attachments from a CSR
CSR Closed Date - Change
Enables the user to change the Closed Date on a CSR
CSR Customer - Change
Enables the user to change the Customer on a CSR. Security is applied after the initial save of the CSR.
CSR Customer Priority -Change
Enables the user to change the Customer Priority on a CSR
CSR Due Date - Change
Enables the user to change the Due Date on a CSR. Security is applied after the initial save of the CSR.
CSR Open By - Change
Enables the user to override the default Open By User Name on a CSR
CSR Open Date - Change
Enables the user to change the CSR Open Date
CSR Priority - Change
Enables the user to change the Priority on a CSR. Security is applied after the initial save of the CSR.
CSR Project - Change
Enables the user to change project ID that the CSR is associated to.
CSR Queue - Change
Enables the user to reassign a CSR from one queue to another. A user with this right can reassign from one user to another regardless of CSR Assigned User - Change right.
CSR Title - Edit
Enables the user to edit the Title of a CSR. Security is applied after the initial save of the CSR.
CSR Status - Change
Enables the user to change the status of a CSR. Security is applied after the initial save of the CSR.
CSR Tracking Number - Change
Enables the user to change the Tracking Number on a CSR
CSR Type - Change
Enables the user to change the CSR Type on a CSR. Security is applied after the initial save of the CSR.
CSR Workflow - Change
Enables the user to change the workflow on a CSR after a workflow has been assigned
CSR - Edit Other User - Full Rights
Enables the user to edit CSRs that are not assigned to them
CSR - Edit Other User - Full - Same Queue
Enables the user to edit a CSR that is not assigned to them if the CSR is in a queue that they are a member of
CSR - Edit Other User - Read Only
Enables the user to view CSRs that are not assigned to them
CSR - Override Other User’s Lock
Enables the user to override other users’ locks on CSRs
CSR - Take Ownership - Same Queue
Enables the user to take ownership of a CSR in a queue that they are a member of
Remove Deleted Objs from Archives
When a user with this right removes an object from the CSR, that object is also removed from all non-base archive sets.
Status Transfer Approval - Email
Enables the user to send approval Emails to the requested approver list for a CSR workflow status transfer
Status Transfer Approval Generate
Enables the user to generate status transfer approvals
Status Transfer Approval Override
Enables the user to approve another user's status transfer approvals
Status Transfer Approval Regenerate
Enables the user to regenerate the status transfer approval list
Status Transfer Override
Enables the user to transfer a CSR status without completing the transfer rules
CSR tabs rights are service domain-specific. They control a user’s ability to access and work within certain tabs of the CSR window.
CSR Issues Tab - Add
Enables the user to add issues to a CSR.
CSR Issues Tab - Delete
Enables the user to delete issues from a CSR.
CSR Issues Tab - Edit
Enables the user to edit issues on a CSR.
CSR Patch Tab - Add
Enables the user to add patches to a CSR
CSR Patch Tab - Delete
Enables the user to delete patches from a CSR
CSR Patch Tab - Edit
Enables the user to edit patches and their dependencies on a CSR
Description Tab - Edit
Enables the user to edit the Description tab on a CSR with a status of closed. Security is applied after the initial save of the CSR.
Detail Logs - Edit Any User Log
Enables the user to edit any user detail logs after they have been saved. This does not allow the user to edit System-Generated logs.
Detail Logs - Edit Own Logs
Enables the user to edit their own Detail Logs after a log has been saved
Detail Logs - Manage Confid. Logs
Enables the user to add, view, and print Confidential Logs
Detail Logs - View System Logs
Enables the user to view and print System-Generated Logs on a CSR
Environment Refresh - Modify
Enables the user to add, modify and delete environment refresh records
Patch Tab - Access
Enables the user to access the Patch Tab
Resolution Tab - Edit
Enables the user to edit the Resolution tab on a CSR with a status of closed. Security is applied after the initial save of the CSR.
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