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NetVault 12.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Disabling tracing

Tracing can affect performance and generate large amounts of data on the server and client machines. After your issue is resolved, make sure that tracing is disabled on all relevant NetVault Backup machines.

To disable diagnostic tracing:
1
In the Navigation pane, click Change Settings.
2
To disable diagnostic tracing on the NetVault Backup Server:
•
On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing.
3
To disable diagnostic tracing on a NetVault Backup Client:
•
On the Configuration page, click Client Settings. In the NetVault Backup Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
— or —
•
On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing. On the Diagnostic Trace Settings page, click Client Trace Settings, and select the clients. You can select multiple clients from this page.
4
On the Diagnostic Trace Settings page, click Disable Tracing.

Deleting trace session directories

If trace files are no longer required, you can delete the session directories to remove all trace files generated during the selected sessions.

To delete the trace session directories:
1
In the Navigation pane, click Change Settings.
2
To delete trace session directories from the NetVault Backup Server:
•
On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing.
3
To delete trace session directories from a NetVault Backup Client:
•
On the Configuration page, click Client Settings. In the NetVault Backup Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
— or —
•
On the Configuration page, click Server Settings. Under System and Security, click Diagnostic Tracing. On the Diagnostic Trace Settings page, click Client Trace Settings. Select the client, and click Browse Available Traces.
4
In the list of trace sessions, select the sessions that you want to delete. You can select multiple trace session directories.
5
Click Delete, and in the confirmation dialog box, click OK.
 
* 
NOTE: You cannot delete an active trace session directory.

 

Managing diagnostic data

Managing diagnostic data
•
About support diagnostics
•
Downloading diagnostic data
•
Uploading diagnostic data

About support diagnostics

Support diagnostics is used to collect the detailed information of your NetVault Backup environment. Quest Technical Support personnel uses this information for debugging and troubleshooting purposes. The information can be used to analyze and resolve any problem that may occur in your NetVault Backup environment. The audit tool collects the information about the NetVault Backup Server and selected clients. This collected information is stored in a compressed file and downloaded on your local machine. NetVault Backup WebUI enables you to download or upload the diagnostic data of server and selected clients. You can upload the information corresponding to a SR number directly to Quest Technical Support for further analysis.

The following information is collected for the selected machines or machines:

•
Operating System version of the selected machine (s)
•
NetVault Backup version
•
NetVault Backup machine ID
•
Licensing details
•
List of all npk installed
•
Contents of the netvault/config directory
•
Contents of the netvault/dump directory
•
Contents of the netvault/etc directory
•
Contents of the netvault/bin directory
•
Disk space usage for the machine
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