Certain Windows security products and features are known to impair the functionality of RemoteScan, causing one or more of the following symptoms:
Customers may notice these issues on a consistent or intermittent basis.
Certain security products block the following incoming/outgoing network traffic for RemoteScanServer.exe on the local workstation:
This is the primary culprit of the No Green Line and No "My Scanner" issues.
Security products known to cause this issue are:
Windows group policy and/or 3rd-party security products may prevent RemoteScan software or installer from modifying the Windows registry:
Security products known to cause this issue are:
Certain 3rd-party security products may also include browser extension software which filters files downloaded via web browser. This may result in:
Security products known to cause this issue are:
The most common remedy to all of these issues is to whitelist RemoteScanServer.exe within their security configuration. If a customer requests assistance with this, suggest they review their security logs.
The precise process for whitelisting may be different for each product, but may include:
If RemoteScan Server is needing to listen for incoming TCP 6077 connections on the local network adapter, then the following rule may need to be added to their local firewall:
Allow TCP 6077 Inbound/Outbound
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