-
标题
Error on restoring files: "Error 0x80070519: The revision level is unknown" -
说明
Recovery Point of the protected machine has been mounted on the Core. However trying to copy files from it generating an error: "Error 0x80070519: The revision level is unknown"
Core is running on Server 2012R2. Protected machine OS is Server 2016.
-
原因
Protected machine has data deduplication feature enabled and Core OS is lower than protected machine OS. -
解决办法
To resolve the issue, the following condition should be met: restore operation should be performed from the OS with the same level or higher than protected machine's OS and data deduplication feature should be enabled on it.
The easiest way to achieve that is to install the Local Mount Utility (LMU) onto the protected machine itself, connect to the Core remotely, mount Recovery Point and copy files over. Also any other machine would work with the same OS and data deduplication levels as the protected machine one.
LMU can be either downloaded from https://support.quest.com/rapid-recovery/ Software Downloads section, or from the Core console, More (...), Downloads.