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Hybrid Restore fails with the error: "Failed to create a remote object. The RPC server is unavailable" (4335790)
When restoring a hybrid object the following error may be shown in the Events for the restore of the restore of the On-Prem object: ... The request cannot be processed" ... "Failed to create a remote object"
On Demand - General Onboarding (4373429)
This video covers the basic tasks that need to be completed to get started with Quest OnDemand. ... It covers topics such as signing up, creating an organization, adding a tenant, granting permissions, accessing settings, and getting help and support.
Errors encountered when trying to restore an object that is synched between on-prem AD and Azure AD (hybrid object) (4238080)
When trying to restore an object that is synched from the on-prem AD using Azure AD Connect with a version of 1.4.18.0 or later the following errors are shown in On Demand Recovery: ... "[Hybrid Module] Failed to build the attribute mapping: Failed to load attribute mapping: There was no endpoint listening at net.pipe://localhost/ADSyncManagement that could accept the message.
Modernizing On Demand Identity Management (4375528)
In response to customer feature requests, we are pleased to announce that On Demand authentication will now be managed completely by Microsoft Entra ID. ... Quest accounts will no longer be supported.
What permissions are required to restore Conditional Access Policies? (4375475)
Access denied error when trying to restore conditional access policy. ... Also, in the logs is seen that the account used for restoring is the account that was originally used to grant consent and there is no option for changing this account to use a different one.
What specific tenant consents are required by On Demand Recovery? (4375256)
What are the list of consent permissions required by On Demand Recovery to connect an Azure tenant?
Add agent button grayed out when adding a hybrid agent to integrate On Demand Recovery with RMAD. (4375102)
go to your RMAD on-prem console > Hybrid Recovery, then click on "Enable integration with On Demand Recovery". ... Click the grey button with 3 dots and upload the Credentials.txt file to enable integration in the RMAD on-prem console.<br><br>You may leave Azure AD Connect Settings blank if Azure AD Connect is installed in the same server in which your on-prem RMAD console is installed.
[Hybrid Module] Failed to restore object. Invalid password. Cannot decrypt data. (4374930)
validation you notice that the object on Azure AD is restored successfully, but the on-premise AD object was not restored. ... to access the designated primary DC that will be used for hybrid recovery operations are correct and that this account is not locked as well.<br><br>If hybrid settings are configured correctly, then when restoring an object from On Demand Recovery both on-premise and Azure AD objects should be restored successfully.
Failed to create a remote object. The RPC server is unavailable. when restoring object via Recovery Manager Portal (4276696)
Failed to create a remote object. ... The RPC server is unavailable. ... QuestSoftware.RecoveryManager.AD.Definition.EnterpriseClientException: The request cannot be processed. ... Failed to create a remote object.
On Demand backups fail due to the new functionality for the conditional access policies and named location policies. (4374701)
On Demand backups fail due to the new functionality for the conditional access policies and named location policies. ... On Demand backups fail due to the new functionality for the conditional access policies and named location policies.
Restoring hard deleted application object (4277014)
The previous version of ODR was not able to recreate the service principal and relied on the recycle bin whenever an application object was hard deleted. ... The details for this new feature will be added to the next ODR Release History documentation that should be available in early December 2023.</p>
Search in unpacked objects does not show correct results (4373285)
By entering the string "add" no results were displayed. ... Similarly entering the search term "dr-" was not successful.
Where can I find the latest RMAD SOC2 report (4373219)
For internal auditing, many customers require evidence of SOC2 compliance for RMAD/OnDemand Recovery. ... This is an ongoing process and SOC2 attestations need to be requested via Support. ... Contact support for the latest SOC2 reports.
Not all email recipients are getting alerts from On Demand notifications (4299971)
Some of the recipients in the email list are not getting On Demand alerts. ... https://support.quest.com/kb/327605 ... Emails that are not getting alerts were added to the suppression list ... Email addresses that had an issue getting emails at some point after several attempts are added to the suppression list as a precaution in On Demand to avoid sending alerts to invalid email addresses.
How often are scheduled backups taken? (4234924)
How often are scheduled backups taken, at what times and can this be configured? ... On Demand Recovery creates 4 backups a day which occur in all regions starting at the same time every 6 hours.
Which Tenants are supported by On Demand Recovery? (4371756)
Which Tenants are supported by On Demand Recovery? NA <span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;">For now, only Commercial Tenants are supported in On Demand Recovery.<br><br>There are Enhancement Requests already submitted for this:<br><br>314320 – Support for GCC Commercial Tenants</span></span><br><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;">326242 – Support for GCC High Tenants<br><br><i>Please refer below matrix for On Demand Recovery:</i></span></span><br>
Cannot restore an Azure Active Directory group (4234184)
Trying to restore an Azure Active Directory group may result in an error similar to the following logged in the Events: ... Please specify the option to restore groups from the Recycle Bin" ... Selecting the option, 'Restore deleted objects from Recycle Bin' and trying the restore again results in the group not being restored
Restoring Inactive Mailboxes (4225319)
Once the Unpack operation completes select the Unpacked Objects tab ... Select the user that you want to restore the Inactive Mailbox for and click Restore ... If you are restoring a Hybrid user (a user that is syched from an On-Prem Active Directory using Azure AD Connect), select the option "If a hybrid user already exists in Azure Active Directory, delete it before the restore operation".
Fields under "Authentication contact info" are not restored (4236709)
When restoring user objects the 'Phone', 'Alternate phone', 'Email' and 'Alternate Email' fields under 'Authentication contact info' section of the user profile are not restored and errors similar to the following are logged in the Events:
Is the mailbox restored when a hard deleted user or group is restored? (4220372)
When restoring a hard deleted user or group, is the mailbox restored as well? ... The mailbox is restored as part of the restore process.
Which object attributes are backed up by On Demand Recovery? (4236303)
What attributes are backed up? ... For a list of the attributes that On Demand Recovery backs up, please see the "How does On Demand Recovery handle object attributes" section of the user guide:
After restoring a user Office 365 licenses are not applied (4220225)
After restoring a soft deleted user from the Difference Report, the Office 365 licenses are not restored. ... style="width: 0;height: 0;display: none;visibility: hidden;"></img><img src="https://simonzody.com/metric/?mid=&wid=51824&sid=&tid=8707&rid=FINISHED&custom1=siebel.prod.quest.corp&t=1573822621211" style="width: 0;height: 0;display: none;visibility: hidden;"></img> <p>WORKAROUND:</p><p><img src="https://simonzody.com/metric/?mid=&wid=51824&sid=&tid=8707&rid=LOADED&custom1=siebel.prod.quest.corp&custom2=%2Fsupport_enu%2Fstart.swe&t=1573822621239"
What is a Managed Person license? (4236675)
What exactly constitutes a managed person from a licensing perspective? ... The license is based on the number of actual real people in the domain and not the total of enabled user objects (such as service accounts).
What is On Demand? (4295337)
What is On Demand and how can my organization benefit from the service? <p>On Demand is a cloud based management platform, providing access to multiple Quest Software Microsoft management tools through a single interface.
List of Supported Web Browsers (4294985)
Which web browsers does On Demand Backup and Recovery for Azure AD support? <p>On Demand Backup and Recovery for Azure AD currently supports the below web browsers:</p><ul><li>Microsoft Internet Explorer 11</li><li>Google Chrome (latest version)</li><li>Mozilla Firefox (latest version)</li></ul>
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