Date - 11/2007
Affected Product & Version - NetVault: Backup 7.4.5, 8
Affected Module & Version - Exchange APM (Version 2.402 and 3.08)
OS Version - Windows 2000/2003
Application Information - Microsoft Exchange 2003
Description:
Exchange restore fails with "Database not found" error.
Symptoms:
Restore of exchange database fails with "Database not found" error and the following events appear in the exchange server application log;
Event Type: Error
Event Source: MSExchangeIS
Event Category: Exchange Backup Restore
Event ID: 9635
Computer: EXCHANGE
Description: Failed to find a database to restore to from the Microsoft Active Directory. Storage Group specified on the backup media is [GUID]. Database specified on backup media is [Database Name] (EXCHANGE), error is 0xc7fe1f42.
Event Type: Error
Event Source: ESE BACKUP
Event Category: Callback
Event ID: 904
Computer: EXCHANGE
Description: Information Store (4000) Callback function call ErrESECBRestoreGetDestination ended with error 0xC7FE1F42 Database not found.
If a Recovery Storage Group is created on the Exchange Server, during a restore, Exchange will automatically try to restore the database to the Recovery Storage Group causing the restore to fail.
If the Recovery Storage Group is deleted the information store reverts to typical restore behavior. That is, restore operations are not automatically redirected to the Recovery Storage Group.
If you do not want to restore data to the Recovery Storage Group and you do not want to delete the Recovery Storage Group, create the Recovery SG Override value in the following registry key, and then set the value to 1:
HKEY_LOCAL_MACHINE \System \CurrentControlSet \Services \MSExchangeIS \ParametersSystem
When you create this value, the information store ignores the Recovery Storage Group during a restore operation. Warning! Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To create and configure the Recovery SG Override registry value: 1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry key:
HKEY_LOCAL_MACHINE \System \CurrentControlSet \Services \MSExchangeIS \ParametersSystem
4. On the Edit menu, point to New, and then click DWORD Value.
5. Type Recovery SG Override, and then press ENTER.
6. On the Edit menu, click Modify
7. In the Value data box, type 1, and then click OK.
8. Quit Registry Editor.
