Add, edit, or duplicate Knowledge Base articles
1. Go to the Article Detail page:
a. Log in to the KACE SMA Administrator Console,
http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b. On the left navigation bar, click Service Desk, then click Knowledge Base.
c. To display the Article Detail page, do one of the following:
▪ Click the name of an article.
▪ Select Choose Action > New.
2. Provide the following information:
Field Description
Title A specific description of the issue covered in the Knowledge Base article. Write descriptive titles and use common terms to make it easy for users to find information.
Category
A general description of the type of issue, for example, “printing” or “network access.”
Platform
The operating systems to which this Knowledge Base article applies.
Importance
The value of the Knowledge Base article. For example, “reference” or “low”; or “critical” or “high.”
Assign to Labels
To limit access to the article to specific sets of users, select the appropriate user labels from the list. If this field is empty, all users who have access to the User Console can see the Knowledge Base article.
Text
The content of the Knowledge Base article. This field includes a full range of text editing options for formatting your content, such as buttons for bold text, hyperlinks, lists, text color, embedding images and videos.
3. Optional: In the Attachments section, click Add, then click Browse or Choose File to add an attachment.
4. Click Save.
