Exchange Agent crashes with ERROR code 0x800703FA in agent log (4270816)

Exchange Agent crashes with ERROR code 0x800703FA in agent log

Exchange cartridge invokes DCOM to run WMI query. Error code “0x800703FA” indicates that the user profile used by Exchange agent has been marked as deleted.

This is a known issue of Microsoft. A COM+ application may stop working on Windows Server 2008 when the identity user logs off. Customer should be able to find some corresponding event logs in event viewer, event id is 1530.

Please refer to below links for details.

http://blogs.msdn.com/b/distributedservices/archive/2009/11/06/a-com-server-application-may-stop-working-on-windows-server-2008.aspx

http://social.technet.microsoft.com/wiki/contents/articles/3134.microsoft-windows-user-profiles-service-event-1530.aspx

• Deactivate imacted Exchange agent in Foglight console
• On the monitored (target) Exchange server, launch group policy editor (gpedit.msc) with RunAs Administrator option
• Navigate to Computer Configuration | Administrative Templates | System | UserProfiles | "Do not forcefully unload the user registry at user logoff"
• Change the setting from "Not Configured" to "Enabled", which disables the new User Profile Service feature (It adds 'DisableForceUnload' is the value added to the registry)
• Reboot Exchange server
• Activate corresponding Exchange agent in Foglight console