"Charset 0x0904C00029/Cp850 is not supported by the JVM" Code Page error (4263270)

Code Page error

Description
The DB-Agent, cannot connect to an instance with certain code page when running with jre 1.5.
this happens when running outside the FMS (non-embedded) in windows x64 platforms.

SQL Server 2005 and code page 850

Identify
The error message in the agent log will have the folowing format:

Charset 0x0904C00029/Cp850 is not supported by the JVM

this format example refers to an error in reading code page 850.

The charsets jar is missing in JRE 1.5 which the FglAM is using.
We found out that this Jar is missing even in the latest 1.5 JRE.

Workaround

• Change the JRE of the FglAM to be running with 1.6
• Work with the embedded FglAM

Where can you find the jre that fglam uses?
The jre the fglam is using will be one of the following jres:

• The jre in the foglight installation - in this case you will not see the error at all, since the jre installed foglight is jre 1.6.
• The jre in the fglam installation - this is an 1.5 jre so you might see this error.
• The jre in the java_home - this jre is depended on the definitions in the computer. the fglam will use it only when the fglam jre is missing. In this case, in case of an error you can either change the java home or add a jre folder to fglam. in this case use this folder structure: <fglam_home>\jre\<jre version>\jre for adding the jre to fglam.