How to run the KACE Systems Management Appliance configuration report (4246108)

How to run the 11.x/ 12.x kbin to collect configuration information about the SMA (KACE Systems Management Appliance) that may be helpful in identifying configuration and/or performance issues.

Here are just a few of the items contained in the report.

• Network Settings
• Helpdesk configuration information
• Patch Schedules
• Scripts Enabled & Disabled
• Managed Installs Enabled & Disabled

How to use the SMA configuration report:

1.  Download the Kbin found below
2. Go to Settings | Appliance Updates
3. Locate 'Manually Update' and then select Choose File
4. After selecting the kbin, select Update

  If Samba is enabled
(Note Samba can be enabled in Settings|Security Settings)

 - A file named SupportData.html can be reviewed by accessing your client share (ex. \\hostname\client)

If Samba is disabled:
(Note FTP must be enabled in Settings|Security Settings)

 - A file named SupportData.html will be created in the backups directory which can be accessed via FTP.

NEW!!! As of version 13.0 this report can be run from the web interphase by accessing:
 

• Single Org appliance: Settings => Support | Run Diagnostic Utilities
• Multi Org appliance: System UI => Settings => Support | Run Diagnostic Utilities

  

SMA version 11.x - k1_hotfix_11_x_SupportData_v1_1_03_20211220.kbin

SMA version 12.x - k1_hotfix_12_x_SupportData_v1_1_03_20211220.kbin