How to enable and collect vRanger debug Logs (4042363)

This article presents the steps to enable and collect vRanger debug logs for support.

Please follow these steps to enable and collect the debug logs:

1. In the vRanger GUI go to My Jobs and make sure there are no jobs running.
2. Close the GUI and run Services.msc
3. Find the following services and Stop them from top to bottom.
   • Quest vRanger API Service.
   • Quest vRanger Cataloging Service (if it exists).
   • Quest vRanger File Level Restore Service.
   • Quest vRanger Service.
4. Go to vRanger's installation folder. The default path is "C:\Program Files\Quest\vRanger".
5. Edit Vizioncore.vRanger.Service.exe.config in the vRanger folder with an administrative notepad.
   • Edit the line: <add key="BetDebugLogging" value="NONE"/>
   • Change NONE to DEBUG
   • Edit the line:<add key="SupportLogging" value="false"/>
   • Change false to true
6. Start the Quest vRanger service (do not use restart otherwise backend logging will not take effect).
7. Run the task that is failing to complete. 
8. Once it fails, stop the vRanger service before collecting the support logs, so that vRanger writes the logs in memory completely out to disk before collecting the log files.
9. Collect the support logs in the C:\ Program Files\Quest\vRanger\Logs\Support\Service folder.
10. Zip and copy the debug logs that are time-stamped from the start of the backup to the end of the backup/replication failure.
11. The logs can be uploaded to the SR ticket. If the file is too large, a support representative will provide you with a location and a login to upload to SFTP.
12. Send an email to notify the support engineer when these logs have been uploaded.