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The Reporting Tool cannot be opened in computers (4287402)
When installed in any computer, other than the member server where Desktop Authority is installed, the Reporting tool fails to open with error "Initialize failed: The communication object, System.ServiceModel.Channels, cannot be used for communication because it is in the Faulted state".
Manual Uninstallation of Desktop Authority Administrative Service from a Domain Controller (4373856)
sc delete Desktop Authority Administrative Service sc delete Desktop Authority Update Service</pre> ... </li></ol> ... <p><strong>Important Considerations:</strong><br>While the above steps provide a manual method of uninstallation, executing them on sensitive systems like a domain controller might not always be advisable, especially if there are potential database remnants.
The Logging viewer does not show more than 10 records (4281284)
The view log window only shows 10 lines, although the log has more than 10 lines. ... <p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;"> </p>
Error: Test Failed showed in the Sltrace log (4373372)
<div id="" style="left: 20px;top: 125.781px;"> </div> ... SLUSER account password must be wrong or the Desktop Authority Client Service is not running on the user's machine.<br><br>Remembered there are two accounts used for the Administrative Service:<br>One is a member of the<strong> Domain Admin Group</strong>.
Replication failed preparation error occurred Access to the path \\KDA_ServerName\SLSCRIPTS$\profiles.sl is denied (4373359)
Add the Local Server Administrators Group to the SLScripts$ share under Advanced permissions and check the boxes for Full Control, Change and Read. ... Try to Replicate the Files. ... This time the replication must work as expected.
How to create a Dynamic Variable for Other Telephone Field in AD (4268169)
It may be desirable to obtain specific information from the user account in AD in order to create a dynamic variable and subsequently to use that variable in an element being run by the main engine of the script.
Database transaction log file has grown very large (4293441)
Over time, the database transaction log file (LDF) has grown very large. ... This is due to the fact that the database is set to the Full Recovery model and the transaction log file has not been backed up recently.
How to create a Dynamic Variable for Other Pager Field in AD (4280862)
It may be desirable to obtain specific information from the user account in AD in order to create a dynamic variable and subsequently to use that variable in an element being run by the main engine of the script.
How to create a dynamic variable based on information obtained from a user account in Active Directory (4276373)
How to create a dynamic variable based on information obtained from a user account in AD (Active Directory). ... It may be desirable to obtain specific information from the user account in AD in order to create a dynamic variable and subsequently to use that variable in an element being run by the main engine of the script.
Computer hangs on boot up while Applying Desktop Authority 64bit Client Install policy (4294631)
Computer hangs after powering up and before Windows logon screen. ... A 64bit Desktop Authority Client Installation GPO is being applied to the computer but cannot be processed causing the delay.
Slogic logon script is not running on a user's machine (4231411)
Slogic logon script is not running on a user's machine ... This can be caused by several factors: ... There may be an issue with the machine communicating with the domain. ... SLogic.bat may not be assigned as the user's logon script.
How to change the KACE Desktop Authority Manager shortcut path (4268046)
The KACE Desktop Authority (KDA) server name was changed but the KDA Manager shortcut is still pointing to the old location. ... Server name was changed. ... <p>The original shortcut is created during the installation process and cannot be edited.</p>
How to rename the KACE Desktop Authority server (4268311)
Steps to perform in order for the KACE Desktop Authority (KDA) Console to function properly after a rename of the KDA server. ... <p><strong><span style="color: #e74c3c;">NOTE</span>:</strong><strong> if just the IP address of the Desktop Authority server was changed, there is no need to apply the steps below.</strong></p>
User Profile is locked and/or grayed out (4231620)
User Profile is locked and/or grayed out. ... A locked User profile can be caused by a few different items listed below. ... There is more than one person with that profile open. ... The manager has closed unexpectedly with a profile open.
How to give a user access to KACE Desktop Authority without being a Super User (4288777)
This solution will describe steps required to give a user access to the Desktop Authority console without being added to the Super User Roles, which have access to the entire console. ... To gain access to the KACE Desktop Authority console, the user(s) must first be given a set of system permissions.
How to grant permissions to a specific profile (4228241)
How to grant permissions to a specific profile in KACE Desktop Authority so the selected user only has access to elements specified in the local role of a profile. ... 2. Click the Permissions tab and select “Edit” 3.
How to locate the end-user license agreement for KACE Desktop Authority (4293581)
How to locate the end-user license agreement for KACE Desktop Authority. ... The end-user license agreement for KACE Desktop Authority is needed for documentation purposes or to determine how the licenses are being used.
Quest Ideas portal for KACE (4294599)
The Quest Ideas forum is the best way for you to get your voice heard! ... At KACE, we collect the feedback and feature requests that are posted on this portal and take it all into consideration since our customers are what make us great!
How to turn on OpsMaster (Operations Service) Trace Logging (4271696)
<div><strong style="background-color: transparent;"><span style="font-family: Verdana,Helvetica,Sans-Serif;font-size: x-small;">Do I need to turn off trace logging after I’m finished trouble shooting the issue? </span></strong></div>
Why the Administrative Service requires a Domain Admin user? (4276934)
Need to know why the administrative service requires a Domain Admin account. ... <div>Regarding the question of whether or not it is necessary to use domain admin credentials in association with the configuration of Kace Desktop Authority.
desktop shorcut failing to create (4372658)
In the process of creating a desktop shortcut, an issue arises where Return Code -2147024893 is documented in the sltrace.htm file. ... This code is accompanied by the error message: "The system cannot find the path specified."<br> <pre class="ckeditor_codeblock"> Return Code: [-2147024893] The system cannot find the path specified.</pre> The root cause of this problem is the presence of a special character in the name, which is not allowed within the context of creating desktop shortcuts.
Error "HTTP Error 503 The service is unavailable" when launching the Manager console (4259243)
It should show the default IIS screen load. ... If not, then there is an issue with your Default Web Site that requires further investigation. ... If the IIS screen does load for the Default Web Site then proceed to the next steps.
How to disable the task manager with Group Policy Templates with Desktop Authority (4372414)
Under Client Configuration, Profiles, at the Group Policy Templates click "+Add"<br><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R0000007R3zSAE_01.png"></img><br>3.
How to register the License file (4268283)
How to register Desktop Authority using its license file (Register.ini) or the new license key. ... To register the license in the Console: ... 2. From the Registration page, click on “Add new license”.
Frequently asked questions regarding licenses (4303503)
This article contains some frequently asked questions regarding how KDA (KACE Desktop Authority) licenses are counted, and how KACE Desktop Authority determines the license requirements. ... <p>We have addressed a number of frequently asked questions below which we hope will provide an understanding of the KDA licensing process.</p>
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