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标题
What is the Product Improvement Program? -
说明
To assist in the development of new features, as well as drive future improvements, we have implemented a Product Improvement Program starting in version 10.0. Feedback from this program provides product management with valuable insight into how our products are being used. This information is essential to help the Kace Desktop Authority team prioritize existing enhancement requests within the roadmap of each product.
Participation is voluntary, and no personal contact information is ever collected.
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解决办法
Q. How do I participate in the Product Improvement Program, and what if I change my mind?
A. There is an option within the Desktop Authority Setup Tool under the “Product Improvement” tab that can be used to verify or change your participation at any time.
Use the checkbox “I want to make Desktop Authority better”.
Q: How will the collected information be used?
A: Information collected will be used to develop new features and improve Desktop Authority functionality.
Q: Where is the data to be stored?A: The data is stored on a secure server within the United States of America and will be accessed only be the members of the Desktop Authority Research and Development team.
Q: What information is collected?•Desktop Authority feature usage data such as console configuration settings.
•System information such as operating system, processor, and memory installed.
•Domain information such as the number of users, servers, and workstations being managed.
•Browser type and version.
•Product information such as version number.
•License information such as type and number of seats.
Q: How does the Product Improvement Program work?
A: You choose to participate and allow Kace Desktop Authority to send usage data, associated with an anonymous user ID, from your computer. If you are offline at any time, the data will be sent the next time an Internet connection is available.
Q: How long will the collected data be stored?
A: The collected data is stored on our secure server for as long as the Product Improvement Program is in place.
Q: Will I receive spam if I participate in the Product Improvement Program?
A: You will not receive any e-mails regarding the Product Improvement Program, regardless of whether you participate or not.
We do not collect personally identifiable information.Q: Do I need an Internet connection?
A: An Internet connection is required for participation. However, it can be an intermittent connection. When an Internet connection becomes available, the information is automatically transmitted with minimal impact on your system.
Q: Can I see the data that is collected before it is transmitted?
A: No, the information cannot be displayed. The collection of the desired data occurs seamlessly in the background without affecting the product. Additionally, all formatting and processing of the collected data are done post transmission.
Q: How long will my participation in the program last?
A: Information is actively collected as long as you use the product version for which you have agreed to participate or until you decide to end your participation.
Q: How is my privacy protected?
A: We take many precautions in protecting the information that is collected and transmitted. You can learn more about how we handle user information by reviewing our Privacy Policy. Also since no personally identifiable information is collected, the anonymous data would not be meaningful to anyone outside of our company.