In several occasions customers are not able to run a KAT on a device, here are some steps you can follow to manually check if a device has an ESU license activated.
Note: Installing the ESU product key will not replace the current OS activation method being used on the device. This is achieved by using the Activation ID to differentiate between the operating system’s activation and the ESU activation.
Note: Please have in mind KAT 1.0.20 can retrieve this information under win_license_info.txt
If using the manual method to verify ESU key is activated, make sure you upload a screenshot to the SR.
To install the ESU key provided and manually check for ESU activated devices, please follow the below steps.
Next, find the ESU Activation ID:
Now, you’ll activate the ESU product key:
Once you have activated the ESU product key, you can verify the status at any time by following these steps:
For more information and a complete guide follow: