SSRS agent does not display data (4378177)

A SQL Server Reporting Services (SSRS) does not display data in the 7.2.3.10 and 7.3.0.10 SQL Server agents

An error message similar to the following appears in the agent log file.

ERROR [FglAM:IncomingMessage[5]-139] com.quest.qsi.fason.core.collection.RMISubmissionCollection - An exception occurred during the execution of a processor from com.quest.qsi.fason.sqlserver.collection.processor.DBSSRMICallbacklGeneralProcessor class. The processor belongs to DBSSRMIReportingServicesInstanceSummary collection. java.lang.RuntimeException: java.lang.RuntimeException: Failed to execute collection [DBSSRMIReportingServicesInstanceSummary], reason=Conversion failed when converting date and/or time from character string.

WORKAROUND

Please download and apply on of the two hotfixes attached to this Knowledgebase article. Users must be logged into download the attachments.

HFIX-498 SQL Server 7.2.3.14 cartridge

or 

HFIX-504 SQL Server 7.3.0.12 cartridge

STATUS

This issue has been identified as defect FOG-9760 and will be fixed in an upcoming release of the SQL Server agent.