The display is scaled incorrectly when connecting via RDP (4361627)

When opening the Enterprise Reporter Configuration Manager or Report Manager, over an RDP connection, the scaling is wrong. Trying to use the following KB to resolve the issue, some of the options are not supported in RDP:

https://support.quest.com/enterprise-reporter/kb/4317315/when-using-a-hidpi-display-the-configuration-manager-and-report-manager-screens-appear-distorted-4317315

On the remote machine, after connecting via remote desktop, under control panel | Appearance and Personalization | Display | Change Size Of Items | set a custom scaling level; try setting different values like 100%, or 200%. Each time it is changed, the user will have to log out and log in again to see the changes.