Physical Server backup wizard error message: "Cannot backup disconnected Physical Machine" (4044154)

When attempting to backup a physical server you notice the following error message at the 'Physical Machine Hard Disk Inclusion' step of the backup wizard:

"Cannot backup disconnected Physical Machine"

You will also notice a red warning sign on the icon of the physical server in the physical tab of 'My Inventory'

Possible causes of this error:

A: The Quest Physical Client Service has not started on the physical server that the backup is to be performed on.

B: The default port number specified in Physical Machine Credentials has been changed from the default of port 51000

A: The Quest Physical Client Service has not started on the physical server that the backup is to be performed on.

1. Navigate to the physical server that is to be backed up
2. Go to Start | Administrative Tools | Services
3. Start the Quest Physical Client Service
4. The red warning icon should now disappear and the backup can commence as normal

B: The default port number specified in Physical Machine Credentials has been changed from the default of port 51000

• Edit the Physical Machine Credentials and and verif the port that is being used or change the port back to the default of 51000

Note: If you want to change the port that vRanger communicates with the physical client from 51000 please do the following:

1. On the server you want to back up go to C:\Program Files\Quest Software\vRangerPhysicalClient and locate the serviceconfig.txt file
2. Open the file and you will see the line 'port=51000'; change the port to your desired value
3. Restart the Quest Physical Client Service
4. Edit the Physical Machine Credentials and change the port to your desired value (ensure it is does not clash with an existing port that is being used); click connect