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Unified Communications Diagnostics 8.6.3 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Reporting Using Web Reports

•
Understanding Web Reports
•
Types of Reports

Understanding Web Reports

Web reports are a collection of web-based reports that are accessible from the following URL: http://<servername>/UCDiagnostics.

The reports provide a tool to report on the usage of the messaging environment. These reports help you make informed decisions about the various methods of collaboration taking place in the environment.

You can perform the following tasks using Web reports:

•
Use subscriptions to generate specific reports on a regular schedule. You can set up email notifications that either link to the reports or include attachments that contain actual report data.
•
Create custom reports using the Web Report Wizard. You can build your own reports based on existing data sources. You can select fields, filters, format, grouping, and sorting options. Custom reports can be edited, depending on your security permissions within the Web reports, and saved for future use.
•
Browse reports using the Reports Console, Toolbar Buttons, File Menu Commands, Treeview, Listview, Report Parts, Report Information, and Report and Quick Filters.

Other tasks you can perform include:

•
Group, insert, append, remove, and sort fields on reports. Quick Filters allow you to change relevant report parameters quickly and easily to better focus your report.
•
Display report data in bar graphs, line graphs, and pie charts.
•
Export reports in Microsoft Excel, text (as comma-separated values or tab-separated values), XML, Word file, HTML, or MHTML
Web Reports Technical Information

UC Diagnostics has a separate web-based reporting component called UC Diagnostics Reports.

UC Diagnostics Reports provides a collection of reports called Preconfigured Reports. Preconfigured Reports allow report consumers to view data across multiple subsections of your organization. You can change relevant report parameters immediately using Quick Filters. UC Diagnostics Reports also provides a Web Report Wizard, which allows you to create customized reports based on any data available in your Web Reports database.

Security Recommendations

UC Diagnostics Diagnostic Pack for Exchange Web Reports supports both Windows Authentication and SQL Server Authentication. When you select SQL Server Authentication, the installer creates a Universal Data Link (UDL) file to store your SQL credentials. If you would like to protect your credentials to your UC Diagnostics database, you can do the following depending if you have installed Web Reports on the same computer as SQL database, or if you have Web Reports installed on a separate computer.

 
Table 1. Options for authentication.
If
Then

Web Reports (IIS web site) are installed on the same machine as your SQL database

Change your authentication from SQL Server Authentication to Windows Authentication.

Web Reports (IIS web site) are installed on a separate computer than your SQL database

Protect the UDL file by using New Technologies File System (NTFS) file permissions to guard against connection information being exposed or modified. Then, restrict the SQL account to have read-only rights to your database.

Types of Reports

To get data for a Web Report, you must first create a test. The test you run depends on the Web Report you want generated. For example, if you want to generate the CPU Utilization report or the BlackBerry Any Counter report, you must first run the BlackBerry Server Health Test.

The Web Reports hosts two types of reports: Custom Reports and Preconfigured Reports.

Custom Reports

You can create custom reports using the Web Report Wizard. The Web Report Wizard allows you to build your own reports based on existing data sources. You can select fields, filters, format, grouping, and sorting options. Custom reports can be edited, depending on your security clearance within Web Reports. You cannot create a chart from a custom report. You can create a chart from the Any Counter report.

Preconfigured Reports

Preconfigured Reports are specific to the application and are delivered with the product.

UC Diagnostics contains the following Web Reports.

 
Table 2. BlackBerry reports.
Web Report
Description

BlackBerry Any Counter

Allows you to report on any numeric counter available for the selected server.

This report can be generated from data from the BlackBerry Server Health Test only.

BlackBerry CPU Utilization

Displays the BlackBerry servers in your Exchange organization and their respective CPU utilization.

BlackBerry Message Delivery

Displays message delivery information between Exchange and BlackBerry devices.

BlackBerry Physical Memory Utilization

Displays the BlackBerry servers in your Exchange organization and their respective physical memory utilization.

BlackBerry SRP Status

Displays connection status information between BlackBerry servers and SRP servers.

BlackBerry System Disk Utilization

Displays the BlackBerry servers in your BlackBerry organization and their respective system disk utilization.

 

 
Table 3. Exchange reports.
WEb Report
Description

Exchange Any Counter

Allows you to report on any numeric counter available for the selected server.

This report can be generated from data from the Exchange Server Health test only.

Exchange Available Physical Memory

Displays the servers in your Exchange organization and their respective available physical memory. This report allows you to examine the performance of Exchange servers, identify bottlenecks, and upgrade servers when required.

Exchange CPU Utilization

Displays the servers in your Exchange organization and their respective CPU utilization.

Exchange External Message Delivery

Displays message delivery information between Exchange and external email addresses.

Exchange Internal Message Delivery

Displays information about message delivery between internal mailboxes within your Exchange organizations.

Exchange Internal Server Delivery

Displays message delivery information between Exchange servers.

Exchange Queues

Displays the servers in your Exchange organization and their respective queues.

Exchange Storage Group Disk Utilization

Displays the storage groups in your Exchange organization and their respective disk utilization.

Exchange System Disk Utilization

Displays the servers in your Exchange organization and their respective system disk utilization.

 
Table 4. Exchange Online reports
Web Report
Description

Internal Message Delivery

Displays information about message delivery between Exchange on-premise mailboxes and Exchange Online mailboxes or between mailboxes within Exchange Online.

External Message Delivery

Displays message delivery information between Exchange Online and external email addresses.

 
Table 5. Generic reports
Web Report
Description

Any Counter

Allows you to report on any numeric counter available for the selected server.

 
Table 6. Lync/Skype for Business reports.
Web Report
Description

Lync/Skype Any Counter

Allows you to report on any numeric counter available for the selected server.

Lync/Skype Available Physical Memory

Displays the servers in your Lync or Skype for Business environment and their respective available memory.

Lync/Skype CPU Utilization

Displays the servers in your Lync or Skype for Business organization and their respective CPU utilization.

Lync/Skype System Disk Utilization

Displays the servers in your or Skype for Business environment and their respective system disk utilization.

Lync/Skype Address Book Service Health

Displays the pools in your Lync or Skype for Business environment and their respective transaction latency, the time taken to verify connection to the Address Book Download web service.

Lync/Skype Audio/Video Conferencing Health

Displays the pools in your Lync or Skype for Business environment and their respective transaction latency, the time taken to verify an occurrence of an audio/video conference.

Lync/Skype Instant Messaging Conference Health

Displays the pools in your Lync or Skype for Business environment and their respective transaction latency, the time taken to verify if two users can sign on to Lync pool and Exchange messaging.

Lync/Skype Instant Messaging Health

Displays the pools in your Lync or Skype for Business environment and their respective transaction latency, the time taken to verify instant messaging and Exchange messaging sessions.

Lync/Skype Logon Registration Health

Displays the pools in your Lync or Skype for Business environment and their respective transaction latency, the time taken to verify if users can sign on to a Lync pool.

Lync/Skype Peer To Peer Audio Video Call Health

Displays the pools in your Lync or Skype for Business environment and their respective transaction latency, the time taken to verify the occurrence of a peer-to-peer audio/video conversation.

Lync/Skype Presence Status Health

Displays the pools in your Lync or Skype for Business environment and their respective transaction latency, the time taken to verify Exchange presence information and user log on to a Lync pool.

Lync/Skype Persistent Chat Message Health

Displays the pools in your Lync or Skype for Business environment and their respective transaction latency, the time taken to verify if two users can exchange messages using the Persistent Chat service.

 

 
Table 7. OCS reports.
WEb Report
Description

OCS Server at a Glance

Provides a summary of the specified Office Communications Server configuration and the activity occurring on that server.

OCS CPU Utilization

Displays the servers in your OCS organization and their respective CPU utilization.

OCS Critical Process Time

Displays the servers in your OCS environment and their respective critical process times.

OCS Available Physical Memory

Displays the servers in your OCS organization and their respective available physical memory.

OCS Critical Process Working Set

Displays the servers in your OCS environment and their critical process working sets.

OCS System Disk Utilization

Displays the servers in your OCS environment and their respective system disk utilization.

OCS Active Connections

Displays the servers in your OCS environment and their respective Active Connections.

OCS TLS Active Connections

Displays the servers in your OCS environment and their respective TLS Active Connections.

OCS Database Latency

Displays the amount of time a request, such as a stored procedure, spends in the database queue before it is executed.

OCS Database Physical Disk Usage

Displays the servers in your OCS organization and their physical disk utilization.

OCS IM Conferencing Load

Shows how many IM conferences are running on the servers, and how many users are connected to those conferences.

OCS Telephony Conferencing Load

Shows how many Telephony conferences are running on the servers, and how many users are connected to those conferences.

OCS Audio/Video Conferencing Load

Shows how many Audio Video conferences are running on the servers, and how many users are connected to those conferences.

OCS Web Conferencing Load

Shows how many Web conferences are running on the servers, and how many users are connected to those conferences.

OCS Any Counter

Allows you to report on any numeric counter available for the selected server.

You can specify counter names available in the server on which you want to report.

To report on a specific counter
1
Select File | New Custom Report, and click Next.
2
Select OCS Any Counter Daily or OCS Any Counter Hourly, and click Next.
3
Move Counter Value and/or Counter Name to Selected Fields, and click Next.
4
As filter criteria, select Counter Name and/or Counter Value, then select a parameter, then select a counter name or value. Click Next.
5
If necessary, click Add New Filters to define additional filters. When done, click Next.
6
Select how you would like to group the new reports, and click Next.
7
Select how you would like to sort the report, and click Next.
8
Configure how you would like to format your report, and click Next.
9
Add a description if desired, and click Next.
10
Click Finish.

Counters with Non-Zero Alarm Values

Some of the monitored counters are subject to spikes, short bursts that exceed a threshold but quickly return to normal levels. To avoid raising unnecessary alerts, each counter has a parameter that is displayed as Alarms To Skip. An alert is raised only if a count exceeds its threshold for a number of consecutive monitoring intervals that exceeds the value of this parameter.

For example, if the Alarms To Skip parameter has a value of 2, then 3 consecutive measurements above the threshold are required to raise an alert.

This appendix provides the recommended values for the Alarms To Skip parameter. Counters that do not appear in this appendix have a recommended value of zero.

If you have created the Server Health tests in a previous release, your parameter values do not change during upgrade. However, the recommended value for a counter may have changed since your previous release. Review the tables that follow.

 
Table 1. Preconfigured values for Exchange 2007 client access server (CAS) counters.
Counter
Preconfigured Value

MSExchangeOWA\Average Response Time

3

 

 
Table 2. Preconfigured values for Exchange 2007 edge transport server counters.
Counter
Preconfigured Value

MSExchangeTransportQueues\Active Mailbox Delivery Queue Length

1

MSExchangeTransportQueues\Active Non-SMTP Delivery Queue Length

1

MSExchangeTransportQueues\Aggregate Delivery Queue Length (All Queues)

1

MSExchangeTransportQueues\Largest Delivery Queue Length

1

MSExchangeTransportQueues\Submission Queue Length

1

 

 
Table 3. Preconfigured values for Exchange 2007 hub server counters.
Counter
Preconfigured Value

MSExchangeTransportQueues\Active Mailbox Delivery Queue Length

1

MSExchangeTransportQueues\Active Non-SMTP Delivery Queue Length

1

MSExchangeTransportQueues\Aggregate Delivery Queue Length (All Queues)

1

MSExchangeTransportQueues\Largest Delivery Queue Length

1

MSExchangeTransportQueues\Submission Queue Length

1

 

 
Table 4. Preconfigured values for Exchange 2007 server counters.
Counter
Preconfigured Value

PhysicalDisk\Avg. Disc sec/Read

1

PhysicalDisk\Avg. Disc sec/Write

1

PhysicalDisk\Current Disk Queue Length (<All instances except _Total>)

1

Memory\Available MBytes

1

Network Interface\Bytes Total/sec

1

 

 
Table 5. Preconfigured values for Exchange 2007 mailbox server counters.
Counter
Preconfigured Value

MSExchangeISClient\RPC Average Latency (<All instances>)

1

MSExchangeISMailbox\Messages Queued for Submission (_Total)

1

MSExchangeISMailbox\Receive Queue Size (_Total)

1

MSExchangeISPublic\Messages Queued for Submission (_Total)

1

MSExchangeISPublic\Receive Queue Size (_Total)

1

MSExchangeIS\RPC Average Latency

1

 

 
Table 6. Preconfigured values for Exchange 2010 client access server (CAS) counters.
Counter
Preconfigured Value

MSExchangeOWA\Average Response Time

3

 

 
Table 7. Preconfigured values for Exchange 2010 edge transport server counters.
Counter
Preconfigured Value

MSExchangeTransportQueues\Active Mailbox Delivery Queue Length (<All instances>)

1

MSExchangeTransportQueues\Active Non-SMTP Delivery Queue Length (<All instances>)

1

MSExchangeTransportQueues\Aggregate Delivery Queue Length (All Queues) (<All instances>)

1

MSExchangeTransportQueues\Largest Delivery Queue Length (<All instances>)

1

MSExchangeTransportQueues\Submission Queue Length (<All instances>)

1

 

 
Table 8. Preconfigured values for Exchange 2010 hub server counters.
Counter
Preconfigured Value

MSExchangeTransportQueues\Active Mailbox Delivery Queue Length (<All instances>)

1

MSExchangeTransportQueues\Active Non-SMTP Delivery Queue Length (<All instances>)

1

MSExchangeTransportQueues\Aggregate Delivery Queue Length (All Queues)
(<All instances>)

1

MSExchangeTransportQueues\Largest Delivery Queue Length (<All instances>)

1

MSExchangeTransportQueues\Submission Queue Length (<All instances>)

1

 

 
Table 9. Preconfigured values for Exchange 2010 server counters.
Counter
Preconfigured Value

PhysicalDisk\Avg. Disc sec/Read (<All instances except _Total>)

1

PhysicalDisk\Avg. Disc sec/Write (<All instances except _Total>)

1

PhysicalDisk\Current Disk Queue Length (<All instances except _Total>)

1

Memory\Available MBytes

1

Network Interface\Bytes Total/sec (<All instances except _Total>)

1

 

 
Table 10. Preconfigured values for Exchange 2010 mailbox server counters.
Counter
Preconfigured Value

MSExchangeISClient\RPC Average Latency (<All instances>)

1

MSExchangeISMailbox\Messages Queued for Submission (_Total)

1

MSExchangeISMailbox\Receive Queue Size (_Total)

1

MSExchangeISPublic\Messages Queued for Submission (_Total)

1

MSExchangeISPublic\Receive Queue Size (_Total)

1

MSExchangeIS\RPC Averaged Latency

1

 

 
Table 11. Preconfigured values for Exchange 2013/2016 server counters.
Counter
Preconfigured Value

Memory\Available MBytes

2

Memory\% Committed Bytes in Use

2

MSExchangeADAccess Domain Controllers\LDAP Searches Timed out per Minute
(<All instances>)

2

Network Interface\Bytes Total/sec (<All instances except _Total>)

1

PhysicalDisk\Avg.Disk Sec/Read (<All instances except _Total>)

1

PhysicalDisk\Current Disk Queue Length (<All instances except _Total>)

1

 

 
Table 12. Preconfigured values for Exchange 2013 mailbox server counters.
Counter
Preconfigured Value

MSExchangeISClient\RPC Average Latency (<All instances>)

1

MSExchange Assistants - Per Assistant\Average Event Processing Time in Seconds (microsoft exchange mailbox tranport submission - total)

3

MSExchange Assistants - Per Assistant\Percentage of Failed Events Dispatchers (calendarassistant)

2

MSExchange Assistants - Per Assistant\Average Event Processing Time in Seconds (sexchangemailboxassistants)

2

MSExchange Assistants - Per Assistant\Average Event Processing Time in Seconds (esourcebookingassistant)

2

MSExchange Availability Service\Average Time to Process a Free Busy Request

2

MSExchange Database ==> Instances\I/O Database Reads (Recovery) Average Latency (_Total)

3

MSExchange Database ==> Instances\I/O Log Writes Average Latency (_Total)

3

MSExchange Database ==> Instances\Log Bytes Write/sec (_Total)

3

MSExchange Database ==> Instances\Log Generation Checkpoint Depth (_Total)

3

MSExchange OWA\Average Response Time

6

MSExchange Replication\Failed (<All instances except _Total>)

1

MSExchange Replication\FailedSuspended (<All instances except _Total>)

1

MSExchange Replication\Suspended (<All instances except _Total>)

1

MSExchange RpcClientAccess Per Server\RPC Active Backend Connections (% of Limit) (<All instances>)

5

MSExchange RpcClientAccess Per Server\RPC Average Latency (Backend) (<All instances>)

5

MSExchange RpcClientAccess Per Server\RPC Average Latency (End To End)
(<All instances>)

5

MSExchange RpcClientAccess Per Server\RPC Failed Backend Connections
(<All instances>)

5

MSExchange RpcClientAccess\RPC Averaged Latency

1

MSExchange Throttling Service Client\Percentage of Bypassed Submission Requests. (<All instances>)

5

MSExchange Throttling Service Client\Percentage of Denied Submission Request.
(<All instances>)

5

MSExchangeAB\NSPI RPC Requests Average Latency

5

MSExchangeIS Client Type\RPC Average Latency (_Total)

1

MSExchangeIS Store\Messages Delivered/sec (_Total)

1

MSExchangeIS Store\Messages Submitted/sec (_Total)

1

MSExchangeTransport Delivery Failures\Delivery Agent: Total Delivery Failures

1

MSExchangeTransport Delivery Failures\Foreign Connector: Total Delivery Failures

1

MSExchangeTransport Delivery Failures\Resolver: Percentage of 5.1.4 Failures

1

MSExchangeTransport Delivery Failures\Resolver: Percentage of 5.2.0 Failures

1

MSExchangeTransport Delivery Failures\Resolver: Percentage of 5.2.4 Failures

1

MSExchangeTransport Delivery Failures\Resolver: Percentage of 5.4.6 Failures

1

MSExchangeTransport Delivery Failures\Routing: Percentage of 5.4.4 Failures

1

MSExchangeTransport Delivery Failures\SMTP: Percentage of 5.6.0 Failures

1

MSExchangeTransport Delivery Failures\Store Driver: Percentage of 5.2.0 Failures

1

MSExchangeTransport Delivery Failures\Store Driver: Percentage of 5.6.0 Failures

1

MSExchangeTransport DSN\Delay DSNs (internal)

12

MSExchangeTransport Queues\Active Mailbox Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\Active Non-Smtp Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\Categorizer Job Availability (_total)

1

MSExchangeTransport Queues\External Active Remote Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\External Aggregate Delivery Queue Length (All External Queues) (_Total)

2

MSExchangeTransport Queues\External Largest Delivery Queue Length (_Total)

2

MSExchangeTransport Queues\Internal Active Remote Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\Internal Aggregate Delivery Queue Length (All Internal Queues) (_Total)

2

MSExchangeTransport Queues\Internal Largest Delivery Queue Length (_Total)

2

MSExchangeTransport Queues\Messages Completing Categorization (_total)

1

MSExchangeTransport Queues\Poison Queue Length (_Total)

2

MSExchangeTransport Queues\Retry Mailbox Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\Retry Mailbox Delivery Queue Length (_Total)

3

MSExchangeTransport Queues\Submission Queue Length (_Total)

1

MSExchangeTransport Queues\Unreachable Queue Length (_Total)

1

MSExchangeTransport ServerAlive\Server Alive (_total*)

1

MSExchangeTransport SMTPAvailability\% Activity (client proxy)

1

MSExchangeTransport SMTPAvailability\% Activity (default)

1

MSExchangeUMAvailability\Total Queued Messages

1

 

 
Table 13. Preconfigured values for Exchange 2016 mailbox server counters.
Counter
Preconfigured Value

MSExchangeISClient\RPC Average Latency (<All instances>)

1

MSExchange Assistants - Per Assistant\Average Event Processing Time in Seconds (msexchangesubmission-total)

3

MSExchange Assistants - Per Assistant\Percentage of Failed Events Dispatchers (calendarassistant)

2

MSExchange Assistants - Per Assistant\Average Event Processing Time in Seconds (sexchangemailboxassistants)

2

MSExchange Assistants - Per Assistant\Average Event Processing Time in Seconds (esourcebookingassistant)

2

MSExchange Availability Service\Average Time to Process a Free Busy Request

2

MSExchange Database ==> Instances\I/O Database Reads (Recovery) Average Latency (_Total)

3

MSExchange Database ==> Instances\I/O Log Writes Average Latency (_Total)

3

MSExchange Database ==> Instances\Log Bytes Write/sec (_Total)

3

MSExchange Database ==> Instances\Log Generation Checkpoint Depth (_Total)

3

MSExchange OWA\Average Response Time

6

MSExchange Replication\Failed (<All instances except _Total>)

1

MSExchange Replication\FailedSuspended (<All instances except _Total>)

1

MSExchange Replication\Suspended (<All instances except _Total>)

1

MSExchange RpcClientAccess\RPC Averaged Latency

1

MSExchange Throttling Service Client\Percentage of Bypassed Submission Requests. (<All instances>)

5

MSExchange Throttling Service Client\Percentage of Denied Submission Request. (<All instances>)

5

MSExchangeAB\NSPI RPC Requests Average Latency

5

MSExchangeIS Client Type\RPC Average Latency (_Total)

1

MSExchangeIS Store\Messages Delivered/sec (_Total)

1

MSExchangeIS Store\Messages Submitted/sec (_Total)

1

MSExchangeTransport Delivery Failures\Delivery Agent: Total Delivery Failures

1

MSExchangeTransport Delivery Failures\Foreign Connector: Total Delivery Failures

1

MSExchangeTransport Delivery Failures\Resolver: Percentage of 5.1.4 Failures

1

MSExchangeTransport Delivery Failures\Resolver: Percentage of 5.2.0 Failures

1

MSExchangeTransport Delivery Failures\Resolver: Percentage of 5.2.4 Failures

1

MSExchangeTransport Delivery Failures\Resolver: Percentage of 5.4.6 Failures

1

MSExchangeTransport Delivery Failures\Routing: Percentage of 5.4.4 Failures

1

MSExchangeTransport Delivery Failures\SMTP: Percentage of 5.6.0 Failures

1

MSExchangeTransport Delivery Failures\Store Driver: Percentage of 5.2.0 Failures

1

MSExchangeTransport Delivery Failures\Store Driver: Percentage of 5.6.0 Failures

1

MSExchangeTransport DSN\Delay DSNs (internal)

12

MSExchangeTransport Queues\Active Mailbox Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\Active Non-Smtp Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\Categorizer Job Availability (_total)

1

MSExchangeTransport Queues\External Active Remote Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\External Aggregate Delivery Queue Length (All External Queues) (_Total)

2

MSExchangeTransport Queues\External Largest Delivery Queue Length (_Total)

2

MSExchangeTransport Queues\Internal Active Remote Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\Internal Aggregate Delivery Queue Length (All Internal Queues) (_Total)

2

MSExchangeTransport Queues\Internal Largest Delivery Queue Length (_Total)

2

MSExchangeTransport Queues\Messages Completing Categorization (_total)

1

MSExchangeTransport Queues\Poison Queue Length (_Total)

2

MSExchangeTransport Queues\Retry Mailbox Delivery Queue Length (_Total)

1

MSExchangeTransport Queues\Retry Mailbox Delivery Queue Length (_Total)

3

MSExchangeTransport Queues\Submission Queue Length (_Total)

1

MSExchangeTransport Queues\Unreachable Queue Length (_Total)

1

MSExchangeTransport ServerAlive\Server Alive (_total*)

1

MSExchangeTransport SMTPAvailability\% Activity (client proxy)

1

MSExchangeTransport SMTPAvailability\% Activity (default)

1

MSExchangeUMAvailability\Total Queued Messages

1

 

 
Table 14. Preconfigured values for BlackBerry configuration server counters.
Counter
Preconfigured Value

Physical Disk\Current Disk Queue Length

1

Processor\Processor Time

1

 

 
Table 15. Preconfigured values for BlackBerry enterprise server counters.
Counter
Preconfigured Value

Physical Disk\Current Disk Queue Length

1

Memory\Available MBytes

1

Network Interface\Output Queue Length

1

Network Interface\Bytes Total

1

 

 
Table 16. Preconfigured values for OCS 2007 R2 server counters.
Counter
Preconfigured Value

Process\% Processor Time

1

Memory\Available MBytes

1

Memory\Pages/sec

1

Network Interface\Bytes Total/sec

1

PhysicalDisk\% Idle Time

1

PhysicalDisk\Av.g Disk Read Queue Length

1

PhysicalDisk\Avg.Disk sec/Read

1

PhysicalDisk\Avg. Disk sec/Transfer

1

PhysicalDisk\Avg. Disk sec/Write

1

PhysicalDisk\Avg. Disk Write Queue Length

1

PhysicalDisk\Current Disk Queue Length (_Total)

1

PhysicalDisk\Current Disk Queue Length

1

System\Processor Queue Length

1

 

 
Table 17. Preconfigured values for OCS Archiving server counters.
Counter
Preconfigured Value

Process\% Processory Time (RTCARCH)

1

LC:Arch Service - 00 - DBArch\Arch Service - 002 - Queue Latency (msec)

1

LC:Arch Service - 00 - DBArch\Arch Service - 000 - Queue Depth

1

LC:Arch Service - 00 - DBArch\Arch Service - 004 - Sproc Latency (msec)

1

 

 
Table 18. Preconfigured values for OCS 2007 R2 archiving server counters.
Counter
Preconfigured Value

Process\% Processory Time (RTCARCH)

1

LC:Arch Service - 00 - DBArch\Arch Service - 002 - Queue Latency (msec)

1

LC:Arch Service - 00 - DBArch\Arch Service - 000 - Queue Depth

1

LC:Arch Service - 00 - DBArch\Arch Service - 004 - Sproc Latency (msec)

1

 

 
Table 19. Preconfigured values for OCS conferencing web server counters.
Counter
Preconfigured Value

Process\% Processory Time (DATAMCUSVC)

1

LC:DATAMCU - 01 - CCCP Processing\DATAMCU - 0259 - Average processing time of incoming CCCP messages

3

 

 
Table 20. Preconfigured values for OCS 2007 R2 conferencing web server counters.
Counter
Preconfigured Value

Process\% Processory Time (DATAMCUSVC)

1

AVMCU - 03 - CCCP Processing\AVMCU - 029 - Average Processing time of incoming CCCP messages

3

 

 
Table 21. Preconfigured values for OCS 2007 R2 conferencing application sharing server counters.
Counter
Preconfigured Value

AVMCU - 03 - CCCP Processing\AVMCU - 029 - Average processing time of incoming CCCP messages

3

 

 
Table 22. Preconfigured values for OCS 2007 R2 conferencing AV server counters.
Counter
Preconfigured Value

Process\% Processory Time (AVMCUSVC)

1

AVMCU - 03 - CCCP Processing\AVMCU - 029 - Average processing time of incoming CCCP messages

3

 

 
Table 23. Preconfigured values for OCS 2007 R2 conferencing IM server counters.
Counter
Preconfigured Value

Process\% Processory Time (IMMCUSVC)

1

LC:ImMcu - 01 - CCCP Processing\IMMCU - 029 - Average processing time of incoming CCCP messages

3

 

 
Table 24. Preconfigured values for OCS CWA server counters.
Counter
Preconfigured Value

CWA - 01 - Authentication Module\CWA - 016 - Average latency for successful authorization (_Total)

1

 

 
Table 25. Preconfigured values for OCS database server counters.
Counter
Preconfigured Value

Process\Page Faults/sec(SQLSERVER*)

1

Process\% Processor Time (SQLSERVER*)

1

Memory\Pages/sec

1

 

 
Table 26. Preconfigured values for OCS 2007 R2 database server counters.
Counter
Preconfigured Value

Process\Page Faults/sec(SQLSERVER*)

1

Process\% Processor Time (SQLSERVER*)

1

Memory\Pages/sec

1

 

 
Table 27. Preconfigured values for OCS director server counters.
Counter
Preconfigured Value

PhysicalDisk\Avg. Disk sec/Read

1

PhysicalDisk\Avg. Disk sec/Write

1

PhysicalDisk\Current Disk Queue Length

1

Memory\Available MBytes

1

Memory\Pages/sec

1

Memory\Pool Paged Bytes

1

Memory\Pool Non-Pages Bytes

1

Network Interface\Bytes Total/sec

1

 

 
Table 28. Preconfigured values for OCS edge access server counters.
Counter
Preconfigured Value

Process\% Processor Time(RTCSRV)

1

LC:SIP - 01 - Peers\SIP - 019 - Sends Timed-Out/sec(_Total)

1

LC:SIP - 01 - Peers\SIP - 020 - Average Outgoing Queue Delay(_Total)

1

LC:SIP - 02 - Protocol\SIP - 005 - Incoming Requests Dropped/sec:

1

LC:SIP - 02 - Protocol\SIP - 009 - Incoming Responses Dropped/sec

1

LC:SIP - 02 - Protocol\SIP - 021 - Average Incoming Message Processing Time

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 003 - External Messages/sec Received With Allowed Partner Server Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 005 - External Messages/sec Received With IM Service Provider Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 007 - External Messages/sec Received With a Configured Allowed Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 009 - External Messages/sec Received With a Discovered Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 021 - Messages/sec Dropped Due To Unknown Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 027 - External Messages/sec Dropped Due To Blocked Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 029 - Remote User Client Messages/sec Dropped Due To Unsupported Internal Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 049 - Messages/sec From Users Not Enabled For Federation

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 051 - Messages/sec From Users Not Enabled For Public IM Providers

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 053 - External Messages/sec Dropped Due To Unresolved Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 055 - External Messages/sec Dropped Due To Blocked IM Service Provider Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 057 - External Messages/sec Dropped Due To Unauthorized IM Service Provider Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 059 - External Messages/sec Dropped Due To Unauthorized Allowed or Discovered Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 061 - External Messages/sec Dropped Due To Incompatible Message Domain

1

LC:SIP - 09 - Access Edge Server Messages\SIP - 063 - Messages/sec Dropped Due To Incompatible Asserted Identity

1

 

 
Table 29. Preconfigured values for OCS 2007 R2 edge access counters.
Counter
Preconfigured Value

Process\% Processor Time(RTCSRV)

1

LC:SIP - 02 - Protocol\SIP - 005 - Incoming Requests Dropped/sec:

1

LC:SIP - 02 - Protocol\SIP - 009 - Incoming Responses Dropped/sec

1

 

 
Table 30. Preconfigured values for OCS edge AV server counters.
Counter
Preconfigured Value

Process\% Processor Time (MRASSVC)

1

Process\% Processor Time (MEDIARELAYSVC)

1

A/V Edge - 02 - Total Counters\-023 - Packets Dropped/sec (_Total)

1

 

 
Table 31. Preconfigured values for Lync 2010, Lync 2013, and Skype for Business 2015 server counters.
Counter
Preconfigured Value

Ping Time in milliseconds

2

Memory\% Committed Bytes in Use

2

Memory\Available MBytes

2

Network Interface\Bytes Total/sec (<All instances except _Total>)

1

PhysicalDisk\Avg.Disk sec/Read (<All instances except _Total>)

1

PhysicalDisk\Current Disk Queue Length (<All instances except _Total>)

1

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