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Unified Communications Diagnostics 8.6.3 - User Guide

Table of Contents

About Unified Communications Diagnostics

About Unified Communications Diagnostics

Home Page

Getting Started Using the Management Console

About the Management Console Connecting to Diagnostic Services Connecting to a Platform Importing and Exporting Topology Layout Viewing an OCS Environment

Discovering Federated Partners in OCS Viewing Pool Properties in OCS Viewing OCS Server Properties

Viewing Link Types Viewing a Lync/Skype Environment

Viewing Lync/Skype Pool Properties Viewing Lync/Skype Server Properties

Managing Custom Groups

Creating a Static Custom Group Creating a Dynamic Custom Group Editing a Custom Group Deleting a Custom Group Grouping Servers by Type

Managing Global Filters Putting Servers in Maintenance Mode Managing Missing Objects Viewing Database Availability Groups (DAG)

Prerequisites

Introducing Management Console health tests

Introducing health tests Types of health tests Creating and configuring health tests

Creating a health test Specifying the test configuration

Configuring the execution schedule Configuring notification settings Adding notification groups Configuring alternate credentials Managing database settings

Customizing counters

Adding services Adding performance counters Adding event log entries Deleting services, performance counters, and event log entries Editing counters while creating a health test Editing Individual server thresholds while creating a health test Editing counter thresholds in the test results pane

Setting data collection options Managing health tests Cloning a health test Viewing test results

Viewing details on test results Browsing test result history Clearing the health test results

About server health tests Health tests available for multiple platforms

Active Directory Account Lockout Health Test Office 365 Subscription Health Test

Health tests available from the Exchange organization node

About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test

BlackBerry Server Health Test Prerequisites

BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange

Creating Exchange 2007 test mailboxes Creating Exchange 2010 or Exchange 2013 test mailboxes About test mailboxes for Internal Server Delivery Health Test About test mailboxes for the External Message Delivery Health Test Creating a test mailbox for External Message Delivery Health Test Creating a test mailbox for the Internal Mailbox Delivery Health Test Creating test mailboxes for the OWA Availability Health Test Creating a test mailbox for the External OWA Availability Health Test

Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal

Health tests available from the Lync/Skype for Business Environment

About the Lync/Skype for Business health tests Lync/Skype Server Health Test

Lync or Skype Server Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Tests

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Instant Messaging Health Test Lync/Skype Instant Messaging Conference Health Test Lync/Skype Peer-to-Peer Audio/Video Call Health Test Lync/Skype Audio/Video Conferencing Health Test Lync/Skype Presence Status Health Test Lync/Skype Logon Registration Health Test Lync/Skype Address Book Service Health Test Lync/Skype Persistent Chat Message Health Test

Skype for Business Online DNS Connectivity Health Test Office 365 Subscription Health Test OCS Server Health Test

OCS Server Health Test Prerequisites

Creating a test user for the Lync/Skype Environment

Resolving Problems with Native Tools

Native tools for most servers Native tools for Exchange Native tools for Lync/Skype for Business Native tools for Office 365 Native tools for OCS Native tools for BlackBerry

Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console

Introducing the Diagnostic Console

Launching the Diagnostic Console from the Management Console

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

Introducing the Exchange 2007 Diagnostic Console Understanding the Exchange 2007 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clients Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In)

Introducing the Exchange 2010 Diagnostic Console Understanding the Exchange 2010 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clientsl Pane Information Store Panel OS/Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In)

Introducing the Exchange 2013 Diagnostic Console Understanding the Exchange 2013 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Server (CAS) Mailbox Server (MBX) Transport Panel Mailbox Server (MBX) Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In)

Introducing the Exchange 2016 Diagnostic Console Understanding the Exchange 2016 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Services Panel Transport Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: BlackBerry Diagnostic Console (Plug In)

Introducing the BlackBerry Diagnostic Console Understanding the Diagnostic Console

BlackBerry Diagnostic Console Recommendations

BlackBerry Panels

BlackBerry Service Health Panel BlackBerry SRP Panel BlackBerry System Panel BlackBerry Server Panel BlackBerry Users Panel BlackBerry OS/ Subsystem Panel

BlackBerry Message Flows BlackBerry Drilldowns Metrics

UC Diagnostics: OCS Diagnostic Console (Plug In)

Introducing the OCS Diagnostic Console

When Connecting to OCS

Understanding the OCS Diagnostic Console Panels

Server Information Panel Clients/Network Panel Server Load Panel Server Roles Panel OS/Subsystem Panel

OCS Message Flows OCS Drilldowns Metrics

UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In)

Introducing the Lync/Skype Diagnostic Console

When Connecting to Lync/Skype

Understanding the Lync/Skype Diagnostic Console Panels

General Information Panel AD/DNS Panel Roles Panel Connections Panel Web Components SIP Stack Lync/Skype Server Health Panel OS/Subsystem Panel

Lync/Skype Message Flows Lync/Skype Drilldowns Metrics

Reporting Using Web Reports

Understanding Web Reports

Types of Reports

Counters with Non-Zero Alarm Values

Viewing an OCS Environment

Once you are connected to an OCS environment, you can perform the following actions:

•

Discovering Federated Partners in OCS

•

Viewing Pool Properties in OCS

•

Viewing OCS Server Properties

•

Viewing Link Types

Discovering Federated Partners in OCS

Federation provides your environment with the ability to communicate with other environments to share IM and presence. You can also federate with an audio conference provider.

You can allow automatic discovery of federated partners or manually configure federation by using Computer Management native tool (select Computer Management | Services and Applications | Microsoft Office Communications Server 2007).

For more information, see http://technet.microsoft.com/en-us/library/bb663635.aspx.

Viewing Pool Properties in OCS

Right-click a pool in your Topology tab in your OCS environment to find the following list of properties:

Table 2. Viewing OCS pool properties.
Pool property	Description
Settings	Lists the connection pool settings.
Endpoints	Lists the number of clients connected to each Front-End in the pool.
Conferences	Lists all types of participants in a conference such as those that organize or control a conference (Unique Organizers, Enterprise participants, and external participants). It also tells you the conferences that are queued (Allocated Conferences) and those that are currently in session (Active Conferences).
Client Filter	Displays the status and configuration settings for the Client Filters.
IM Filter	Displays configuration and settings information related to the Instant Message Filter.

Viewing OCS Server Properties

Right-click a server in your pool in your OCS environment to find the following list of properties:

Table 3. Viewing OCS server properties in a pool.
Server property	Description
General	Lists the DNS name, IP address, and installed roles of the server.
System	Lists information related to the computer's environment, such as Operating System, Memory Usage and Processors.
Ports	List the ports being used by the OCS 2007 or OCS 2007 R2 roles installed on the computer.

You can also right-click a server that is not part of a pool to find the following list of properties:

Table 4. Viewing OCS server properties not in a pool
Server property	Description
General	Lists the DNS name, IP address, and installed roles of the server.
System	Lists information related to the computer's environment, such as Operating System, Memory Usage, and Processors.
Ports	List the ports being used by the OCS 2007 or OCS 2007 R2 roles installed on the computer.
Archiving	List the Archiving database server, Archiving database name, threads available, MSMQ queue name, and message retention period configured for the Archiving server. * Available on Archiving servers only.
CWA	Specifies the authentication type and modes, timeout periods for public and private connections, and ports used by the Communicator Web Access server. The name in brackets represents the site name configured when you install CWA. * Available on CWA servers only.
Mediation	Lists the encryption level, Media Gateway and proxy settings, and the ports used by the Mediation server. * Available on Mediation servers only.
QoE Monitor	Lists the listening addresses and ports, data retention period, database instance name, report URL, MSMQ queues, and file system log settings for the Quality of Experience (QoE) monitoring server. * Available on QoE monitoring servers only.
Access Edge	Lists the external listening address and ports used by the Access Edge server. * Available on Access Edge servers only.
A/V Edge	Lists the external IP address and the external and internal ports used by the Audio/Video and MRAS servers. * Available on A/V Edge servers only.
MRAS	Lists the timeout periods if your session is either left idle or running, and, if applicable, any alternate TURN servers. * Available on A/V Edge servers only.
Web Conferencing Edge	Lists the external listening address and ports used by the Web Conferencing edge server. * Available on Web Conferencing servers only.

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