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StoragePoint 6.3 - IBM Tivoli Adapter Guide

Uninstalling the Metalogix Tivoli Client

1.Stop the Metalogix Tivoli Client in Services.

2.Double click the executable.

3.When the App Setup window opens, click Next.

4.On the Change, repair or remove window, click Remove.

5.Click Remove.

6.Click Finish.

Appendix: Troubleshooting


Problem: Receiving errors on storage or retrieval of externalized content.

Wherever possible, StoragePoint surfaces error messages returned by the adapter either directly to the user or within the SharePoint ULS logs.  You should refer to your storage platform/provider documentation for resolution to errors logged by the adapter.

Check to see that the TSM instance does not have Archive Data Retention Protection enabled. This will prevent the deletion of data on Tivoli, until the expiration date is reached.  For more information please see this link.

Problem: Content won't migrate betwen nodes.

If multiple Nodes are configured on the Tivoli Server Manager, Administrator privileges need to be shared among nodes.

For more information and instructions, please see the following link.

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