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Rapid Recovery 6.3 - Installation and Upgrade Guide

Overview and System Requirements Installing Rapid Recovery Upgrading Rapid Recovery Managing Rapid Recovery licenses

About the QorePortal

Rapid Recovery integrates with the QorePortal, accessible from the web location https://qoreportal.quest.com/. The QorePortal lets you manage multiple Cores; access the dashboard we can monitor tasks and events, view repository status, and check system health; generate reports; download software; and perform a growing list of other functions from a single web-based user interface.

Rapid Recovery users with a current maintenance agreement are entitled to use the QorePortal. No plugin or additional software is required to integrate Rapid Recovery 6.3 with the QorePortal. The connection between the Rapid Recovery Core Console and the QorePortal is enabled by default in the Core settings under the QorePortal category.

NOTE: While enabled by default, you can change the settings from the [Settings] Settings page on the Rapid Recovery Core Console. The single QorePortal setting lets you enable or disable the connection to the portal as appropriate.

This portal is backward compatible to Core release 5.4.3. If using a Core version older than release 6.2, you need a plugin to use the portal. From each Core server for releases earlier than 6.2, log in to the Rapid Recovery License Portal , and navigate to the Downloads page. The plugin installer is available under Windows-Based Applications. Download and run the installer on the Core server. It automatically installs the correct components for your Core server.

Rapid Recovery release 6.2 and later and the QorePortal comply with the General Data Protection Regulation (GDPR), which governs the handling of individuals' personally identifiable information (PII). If using a software license in standard phone-home mode, Rapid Recovery Core collects a small amount of PII. For information about compliance with GDPR, to understand the PII that Rapid Recovery can collect, how it is used, and how you can control it, see "Managing privacy" in the Rapid Recovery 6.3 User Guide. If you choose not to share PII with Quest, and register a non-phone home license on your Core, the connection between the Core and the QorePortal is disabled.

Uninstalling the Rapid Recovery Core

If you are uninstalling a Rapid Recovery Core release prior to 6.2, and the Core connects to the QorePortal, a portal plug-in is also present on the Core machine. Before you uninstall the Core, first remove the portal plug-in from the machine.

Complete the steps in this procedure to uninstall the Rapid Recovery Core. The same steps apply to uninstall an AppAssure Core. Only the version number will be different.

  1. On the Windows server from which you want to uninstall the Rapid Recovery Core, as a best practice, first stop the Core service gracefully as follows::
    1. Navigate to the [Settings] Settings page for the Core.
    2. At the top of the page, click [Shut Down]Shut Down Core Service.
  2. Open the Control Panel, and click Programs and Features.
  3. In the Programs and Features window, double-click the installed Rapid Recovery Core instance. Based on the version of Windows on your machine, you may need to select the executable file by name. For example: 
    		Core-X64-6.0.x.xxxxx.exe

    If uninstalling AppAssure Core, the version number will be different, for example: 

    		Core-X64-5.4.x.xxxxx.exe
  4. Do one of the following:
    • If the version of Rapid Recovery Core installed does not include support for localization, then the Rapid Recovery Core Installation Wizard appears, showing the Repair/Remove page. Skip to step 5.
    • If the version of Rapid Recovery Core installed includes support for localization, then the Setup dialog box appears.
      • In the Setup dialog box, from the Choose your language drop-down menu, select the appropriate display language, and then click OK.

        For example, select English.

      • Proceed to step 5.

        The Rapid Recovery Core Installation Wizard appears, showing the Repair/Remove page.

  5. On the Repair/Remove page of the Rapid Recovery Core Installation wizard, select Remove, and then click Next.

    The Remove Options page appears.

  6. Do one of the following:
    • To remove your repository, as well as all recovery points and change logs, select Uninstall the configuration settings and data including all backup images and change logs, and then click Uninstall.

    NOTE: If you select this option, you will delete all data in the repository, including the repository folder and all subfolders. This option is appropriate for typical installations where the repository is installed on an otherwise empty volume. If you have other data on the directory where your repository is located, do not select this option.

     
    • To leave your repository but remove the Rapid Recovery Core software, clear this option and then click Uninstall.

      The Progress page appears, on which you can view the progress of the uninstall action.

      When the uninstall is complete, the Completed page appears.

  7. Click Finish to close the wizard and exit.

Uninstalling the Rapid Recovery Agent software from a Windows machine

Complete the steps described in this procedure to uninstall the Rapid Recovery Agent software from a Windows machine.

Note: If uninstalling the AppAssure Agent Agent software from a Windows machine, the steps are the same except for the product name in the control panel or uninstall wizard.
  1. On the computer from which you want to uninstall the Rapid Recovery Agent software, open the Control Panel, click Programs and Features, and then click Uninstall a Program.
  2. In the Programs and Features window, double-click the installed version of theRapid Recovery Agent (or AppAssure Agent) software.

    The Rapid Recovery Agent Installation Wizard appears, showing the Repair/Remove page.

  3. Select Remove, and then click Next.

    The Remove Options page appears.

  4. To remove all data and settings installed by the Rapid Recovery Agent software, select Uninstall the configuration settings and data, including all backup images and change logs and then click Uninstall.

    Caution: If you select this option, the Agent ID setting (a unique identifier assigned to this protected machine) is removed. If you remove the agent ID, and install Rapid Recovery Agent on this machine in the future, you will not be able to connect to existing recovery points saved in the repository. If you want to protect this machine with all of the previous settings and be able to access the existing recovery points in the future, do not select this option.

    The Progress page appears. You can view the progress of the uninstall action on the Progress page.

    When the removal is complete, the Completed page appears.

  5. On the Completed page, you see a message indicating that the system must be restarted before the configuration changes take effect. Take one of the following actions, and then click Finish:
    To restart now, select Yes, I want to restart my computer now.
    To restart later, clear the Yes, I want to restart my computer now option.
    Note: You must restart your system to complete the removal of the Agent software.

Uninstalling the Rapid Recovery Agent software from a Linux machine

Rapid Recovery Agent is uninstalled using the package manager relevant to the Linux distribution on the protected machine.

Table 7: Package managers and commands for removing Rapid Recovery Agent
Linux Distribution Package Manager Command to remove Agent and dependent files Command to remove Agent dependent files Command to remove repository package
Linux distributions based on Red Hat Enterprise Linux (RHEL), including RHEL, CentOS, and Oracle Linux yum yum remove rapidrecovery-agent rapidrecovery-mono yum autoremove yum remove rapidrecovery-repo
SUSE Linux Enterprise Server (SLES) zypper zypper remove rapidrecovery-agent rapidrecovery-mono [Included in zypper remove] zypper remove rapidrecovery-repo
Linux distributions based on Debian, including Ubuntu apt apt-get remove rapidrecovery-agent rapidrecovery-mono apt-get autoremove apt-get remove rapidrecovery-repo

NOTE: This procedure describes how to remove the contemporary Rapid Recovery Agent software.To uninstall the legacy AppAssure Agent software, use the original installer shell script, or manually uninstall it. For more information, see Uninstalling the AppAssure Agent software from a Linux machine.

When you first install Rapid Recovery Agent on a Linux machine, the repository package creates a local software repository. Then the package manager is able to retrieve and install the packages needed for installation or removal of Rapid Recovery Agent and related software components, such as aamount (now called local mount), aavdisk (now called rapidrecovery-vdisk), and Mono (an open source, Ecma standard-compliant, .NET Framework-compatible tool set used for porting the Agent software to Linux platforms).

Complete the following steps to uninstall the Rapid Recovery Agent software from a Linux machine.

  1. Open a terminal session with root access.
  2. If you want to remove the configuration file for the software repository, as well as remove Rapid Recovery Agent and related files, skip to step 4.
  3. To remove Rapid Recovery Agent and related files, but leave the repository package configuration file, type the command shown below for the appropriate Linux distribution, and then press Enter:
    Option Description
    RHEL, CentOS, and Oracle Linux yum remove rapidrecovery-agent rapidrecovery-mono
    SLES zypper remove rapidrecovery-agent rapidrecovery-mono
    Debian and Ubuntu apt-get remove rapidrecovery-agent rapidrecovery-mono

    The package manager removes the Rapid Recovery Agent application and related files. Skip to step 5.

  4. To remove Rapid Recovery Agent, related files, and the repository package configuration file, type the command shown below for the appropriate Linux distribution, and then press Enter:
    Option Description
    RHEL, CentOS, and Oracle Linux yum remove rapidrecovery-agent rapidrecovery-mono rapidrecovery-repo
    SLES zypper remove rapidrecovery-agent rapidrecovery-mono rapidrecovery-repo
    Debian and Ubuntu apt-get remove rapidrecovery-agent rapidrecovery-mono rapidrecovery-repo

    The package manager removes the application, related files and the software repository. On SLES, dependent files are also removed. For other Linux distributions, continue to the next step.

  5. To remove files that are dependencies of the software (including dkms, gcc, and so on), type the command shown below for the appropriate Linux distribution, and then press Enter:
    Option Description
    RHEL, CentOS, and Oracle Linux yum autoremove
    Debian and Ubuntu apt-get autoremove

    The package manager removes the dependent files from the Linux machine.

After Rapid Recovery Agent is removed from the system, to protect your machine in the Rapid Recovery Core, re-install the Rapid Recovery Agent software or use agentless protection.

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