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The Quest Product Lifecycle and Support Services Guidelines detailing End-of-Support-Life (EOSL) procedures for all product lines are available online. The Product Life Cycle tables for NetVault and NetVault SmartDisk are also available online.
Additional support definitions used throughout this guide might include:
A NetVault application plug-in’s limited-support start date and EOSL date are the same as the latest major or minor NetVault version it is supported with per this guide. Each fully supported version of NetVault limits Full Support of a plug-in version to n and n-1 major plug-in releases as determined by n; in this case, n is the latest major plug-in version supported by that NetVault major release. After a major plug-in release becomes n-2, it enters LS for one year. After the one year passes, the plug-in reaches EOSL and support is discontinued for that plug-in version.
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Using the Plug-in for FileSystem on the physical hypervisor server machine to perform image-level backups of the VM is not supported. Installing the Plug-in for Hyper-V or Plug-in for VMware on the physical machine to perform image-level backups of the VM is required. |
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