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NetVault Plug-in for VMware 11.4 - User Guide

Introducing NetVault Backup Plug-in for VMware Installing the plug-in Configuring the plug-in Defining a backup strategy Using the image-level backup method Using the file-level backup method Restoring image-level backups Restoring file-level backups Troubleshooting

File-level backups do not back up data for a reparse point

The file-level backup method does not back up data through a reparse point.

When a disk mounted as a reparse point on a Guest OS is included in a file-level backup, the backup completes without any errors or warnings. However, the plug-in does not back up any data for a reparse point. It is listed as an empty node on the Create Selection Set page.

The VMware API does not support this type of backup.


Restore job fails when using SAN transport

Restore job fails.

A restore job fails with the following error:

Log Message:

Failed to restore VM disk data.

Log Context:

Failed to open vmdk VDDK error encountered: code 13

Retrieving error message text VDDK error message is ‘You do not have access rights to this file’

Disk data restore failed for ‘[datastore]VirtualMachineName/ VitrualDiskName.vmdk’

The NetVault Backup Client running the Plug‑in for VMware may not have access to the SAN. To verify, try using the NBD transport mode. If restore completes successfully with this mode, it indicates SAN connectivity issues.

To use the SAN transport mode, the NetVault Backup Client must have SAN connectivity to the VMFS LUN. Ensure that the LUN is accessible and the SAN is configured correctly.

Restore job fails to add a virtual machine to the server inventory

Restore job fails.

A restore job fails with the following error:

Log message:

Failed to add VM to target server's inventory.

Log context:

Fault string is 'Invalid configuration for device '3'.

When this error occurs, enable trace and run the restore job again. When the job completes, open the file named vmw<nnn>_soaprecv.log, and check if it contains an XML message <WaitForUpdatesExResponse> with contents similar to the following:

If so, it indicates that the backup contains an invalid configuration for a CD or DVD drive.

To correct this problem:

Open the file vmware.cfg in a text editor.
You can find this file in <NetVault Backup home>\config on Windows and <NetVault Backup home>/config on Linux.
After restoring the virtual machine, reset [Custom:ReconfigureVirtual CdromDevices] to False.

Backup jobs of virtual machines protected by vSphere FT fail intermittently

When backing up virtual machines that are protected using VMware vSphere Fault Tolerance (vSphere FT), the backup job fails.

The job fails and reports the following: Cannot back up virtual machine while legacy fault tolerance is enabled.

Your virtual machine is protected by an earlier version of fault tolerance that does not support backup snapshots.

To back up and restore virtual machines that are using legacy fault tolerance, reconfigure the virtual machines to use a newer version of vSphere FT. Using the vSphere Web Client, turn off fault tolerance for the virtual machine, and then turn it on again. During the reconfiguration process, FT protection is not available for the virtual machine that you are reconfiguring.

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