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MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

About This Guide Installing the Report Pack Configuring MessageStats for Lync Managing your Database Using the Lync and Skype for Business Reports Appendix A: Configuring RPC through a Firewall

Setting Properties for Voice Calls

You can configure properties at a forest level that are used in the Enterprise Voice reports.

Using the Voice Properties pages, you can map voice routes to specific call types, specify the chargeback rates for different call types, and enter details for voice call routing.

Specifically you must set the parameters for the following information:

•
Mapping Voice Routes to Call Types
•
Establishing Costs for Call Types
•
Configuring Call Routing

Mapping Voice Routes to Call Types

Voice routes in Lync or Skype for Business Server are used as follows:

•
to translate how each phone number pattern is routed through a target phone number
•
to translate how each phone number pattern is routed to an appropriate media gateway
•
to identify and apply phone usage authorization for the calling party

In the report pack, you use the Call Types property page to map voice routes to specific call types.

The report pack retrieves the voice routes from Active Directory and displays them according to the priority assigned in Lync or Skype for Business Server. For voice routes, you can map call types at the forest level. You retrieve and map the global voice routes.

Call types help you identify the types of calls such as internal, local, long-distance, international, and toll-free.

To map voice routes to call types
* 
IMPORTANT: Ensure that all your connected numbers match to one of your voice routes in the Voice Properties - Call Types property page. Any number that is not mapped to one of the voice routes is treated as local phone number in the Enterprise Voice reports such as the Outgoing Calls report.
1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Call Types and click New.
4
Click New Voice Routes and click OK.
The global voice routes are retrieved from Active Directory and are listed according to priority.
5
For each voice route, select a call type.
6
If you want to save what you have defined and continue mapping voice routes to call types, click Apply,
7
When you are finished call type mapping, click OK.
Retrieving Updated Information

If you have modified the voice routes on Lync or Skype for Business Server, you can click the Refresh link to retrieve the updated information.

To update call type mappings
1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Call Types and select the tab for the table you want to update.
4
Click Refresh.
The voice routes are retrieved. New voice routes are displayed with a blank call type.
5
For each new voice route that has been added, select a call type.
6
When you are finished call type mapping, click OK.
Deleting a Call Type Table

In some situations, such as if you have migrated your users to a new pool, you can delete the call types table for the old pool using the Delete Table link.

To delete a call type table
1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Call Types and select the tab for the table you want to remove.
4
Click Delete Table and click OK.
If you inadvertently delete a call types table, you can add the same Lync or Skype for Business server again. The new table is displayed with the previously assigned call types. You can make changes, if required, and click OK to save the table.

Establishing Costs for Call Types

Once you have mapped the voice routes to specific call types in the report pack, you can define the chargeback rates for each call type. This information to reflect financial costs in the Voice Call Chargeback reports in the Enterprise Voice folder.

To establish costs of each call type
1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Financials.
4
If necessary, select a different currency symbol for the chargeback rates. The default value is $.
5
Enter a cost per minute for each call type and click OK.

Configuring Call Routing

To configure call routing, you must create or select a gateway, and enter the number of digits that are needed to dial long-distance or internationally. You can configure to apply a default value for all long-distance and international calls in all gateways, or you can configure long-distance and international calls on a per gateway basis.

When you specify the number of digits, you are referring to codes, not the actual telephone number. For example, if you are dialing directly within North America from a PBX (private branch exchange), you might enter the number 5 for long-distance calls (9 to access an external line, 1 to dial direct, and 3 digits for the area code).

To configure call routing
1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Call Routing.
4
Select the appropriate number of digits for the following values:
•
Default number of long-distance digits
•
Default number of international digits
5
Click Add to add new information.
- OR -
Click Edit to edit existing information.
6
Select a gateway, and enter the number of long-distance and international digits required for the gateway.
You do not need to perform steps 4 and 5 if you are applying the same number of digits to all gateways.
7
Click OK.
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