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MessageStats 7.8.1 - Report Pack for Lync & Skype for Business User Guide

About This Guide Installing the Report Pack Configuring MessageStats for Lync Managing your Database Using the Lync and Skype for Business Reports Appendix A: Configuring RPC through a Firewall

Using the Lync and Skype for Business Reports

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Introducing the Reports
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Viewing the Lync or Skype for Business Reports
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Types of Lync and Skype for Business Reports
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Introducing the Lync & Skype for Business Server At A Glance Report
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Organizational Summaries Reports
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Configuration Reports
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Instant Messages Reports
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Enterprise Voice Reports
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Conferences Reports
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Peer-to-Peer Reports
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Peer-to-Peer Audio Call Reports
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Peer-to-Peer Video Call Reports
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Peer-to-Peer Desktop Sharing Session Reports
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Comparing MessageStats Reports to the Microsoft Native Reports

Introducing the Reports

The Lync and Skype for Business Server reports are a collection of reports that you access through the MessageStats reports web site. The Lync or Skype for Business data is stored in separate tables in the MessageStats database.

The following features are included in MessageStats reports:

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The Web Report Wizard that allows you to configure and generate reports, and provides report parts that you can add to and arrange on reports.
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The Graph Wizard allows you to create custom graphs from the data sources that you select.
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Predefined role-based security settings allow you to control who can view reports and create custom reports.
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A subscription service allows you to deliver reports through email, web sites, file shares, or ftp (file transfer protocol) site.

Using the console, you can perform the following tasks:

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Group, insert, append, remove, and sort fields on reports. Quick Filters allow you to change report parameters quickly and easily to focus your report.
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Display report data in bar graphs, line graphs, and pie charts.
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Export or email entire reports in Microsoft Excel, text (as either comma-separated values or tab-separated values), XML, as a Word file, in HTML, or MHTML.
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Select portions of reports, such as columns or rows, and export the selections or send by email. You can also select a graph or chart to export it or send it by email.

Viewing the Lync or Skype for Business Reports

On gathering completion, you can view reports based on the gathered information using the web-based MessageStats Reports.

To access Lync or Skype for Business reports
1
Click Start and select Programs | Quest | MessageStats | MessageStats Reports.
- OR -
Enter the following in your web browser:
http://<MessageStatsReportsservername>/MessageStatsReports
2
In the reports treeview, select Report Packs | Lync & Skype for Business Server.
3
Select the report that you want to view.
4
Select report filters, if necessary, and click Apply Filter to view the report.

For descriptions of the reports, see Types of Lync and Skype for Business Reports .

The report pack provides two types of reports:

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Reports that retrieve the Lync and Skype for Business server data from the MessageStats database. The data in the database is collected by the report pack gathering tasks. The MessageStats database also contains the Exchange data that is collected by the core MessageStats gathering tasks.
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“Real-time” reports that directly retrieve current data from an Skype for Business or Lync database instance. Since real-time reports require scanning an entire Skype for Business or Lync server database, they take longer to render.
The data from real-time reports is not available for custom reports.

When you render a real-time report, the report performance is directly affected by the speed of your network links and network performance. You can set up subscriptions for real-time reports which allows you to schedule them during less busy times.

 
* 
TIP: Due to performance considerations, it is recommended that you use the Pool filter to limit the results for real-time reports to include only one or two pools and select a date range of not more than 7 days.

Viewing Presence Information in Reports

Reports that contain information about individual users can also show icons that provide the presence status for the user.

To see the Microsoft presence status in reports, the person that is viewing the reports on the web site must have Skype for Business or Lync, and Outlook installed and running on their local computer.

Users can see presence information for all mailbox owners if the global properties of the Skype for Business or Lync server are configured to allow this.

 
Table 6. Presence status icons.
Icon
Status

Online

Busy—Similar presence statuses such as In a meeting, or Do Not Disturb also appear as a Busy status.

Do Not Disturb—Displayed when a user has set the status to Do Not Disturb.

Away—Similar presence statuses such as Be Right Back also appear as an Away status.

Offline

If you right-click a status icon, you can communicate with the user. If the mailbox owner has Outlook and Lync or Skype for Business installed and running, you can send an email or reply with an instant message.

If you and the mailbox owner are both set up to send and receive telephone calls over the Internet through your computer, options for making a call can also appear on the menu when you right-click the icon.

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