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KACE Systems Management Appliance 13.2 Common Documents - KACE GO 8.2 Getting Started Guide

Troubleshooting

Troubleshooting

I get a message that the KACE SMA certificate received is invalid. What does this mean?
I received a message stating that the KACE SMA is out of reach.
I cannot log in, and I received a message that my login was incorrect.
I cannot log in, and I received a message that I could not log in.
Some fields show overlapped title and detail text when the title is long.
I have a problem that I cannot solve with the information presented here.

I get a message that the KACE SMA certificate received is invalid. What does this mean?

There are a number of reasons that the SSL certificate for the KACE SMA might prompt this message, including:

•
an expired certificate
•
a certificate that has been updated on the KACE SMA
•
a compromised network
•
an unfamiliar KACE SMA
•
others, depending on whether the KACE SMA is configured with a self-signed certificate, or one from a certificate authority.

Compare the SSL certificate against the original. If there is a discrepancy that cannot be explained by a benign reason (for instance, expiration, update), do not log in. Contact your KACE SMA administrator for options.

I get a message that the KACE SMA certificate received is invalid. What does this mean?

Troubleshooting

I get a message that the KACE SMA certificate received is invalid. What does this mean?
I received a message stating that the KACE SMA is out of reach.
I cannot log in, and I received a message that my login was incorrect.
I cannot log in, and I received a message that I could not log in.
Some fields show overlapped title and detail text when the title is long.
I have a problem that I cannot solve with the information presented here.

I get a message that the KACE SMA certificate received is invalid. What does this mean?

There are a number of reasons that the SSL certificate for the KACE SMA might prompt this message, including:

•
an expired certificate
•
a certificate that has been updated on the KACE SMA
•
a compromised network
•
an unfamiliar KACE SMA
•
others, depending on whether the KACE SMA is configured with a self-signed certificate, or one from a certificate authority.

Compare the SSL certificate against the original. If there is a discrepancy that cannot be explained by a benign reason (for instance, expiration, update), do not log in. Contact your KACE SMA administrator for options.

I received a message stating that the KACE SMA is out of reach.

I received a message stating that the KACE SMA is out of reach.

Check to see if SSL is enabled and that you are connected through VPN.

I cannot log in, and I received a message that my login was incorrect.

I cannot log in, and I received a message that my login was incorrect.

There are a number of conditions that might lead to you not being able to log in. Check the following to see if one might be the cause:

•
Mobile device access is not enabled properly from the KACE SMA.
•
Your user role is not enabled in the KACE SMA for mobile access.
•
Network is not connected properly. For example, VPN is not turned on.
•
Incorrect server IP address.
•
Incorrect user name or password.
•
Incorrect SSL.
•
Incorrect organization setting.
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