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Service Desk: Links to the Service Desk home page in the KACE GO app. The Service Desk allows you to submit and manage ticket requests. You can, for example, review the tickets associated with your user account. When you are viewing all tickets, you can search for a specific ticket given the location of the associated asset. |
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View and edit Owners only comments in tickets. |
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View Owners only - hidden from users fields in tickets |
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Create Ticket: Allows you to create a Service Desk ticket using the mobile app. |
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Settings: KACE GO mobile app settings on your device, such as password and push notification configuration, and other settings. |
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Knowledge Base: Lists the Knowledge Base (KB) articles, as seen on the the KACE SMA User Console Home page. See Can I review KB articles and other related resources in KACE GO? for more information. |
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Popular Articles: Lists the top five articles, as seen on the KACE SMA User Console Home page. See Can I review KB articles and other related resources in KACE GO? for more information. |
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Help: Links to some basic self-help resources, such as About, Report a Problem, and Terms and Conditions. |
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User notifications. Users that receive notifications through the bell icon panel in the KACE Systems Management Appliance Administrator Console also receive push notifications for them in KACE GO, and the app can be used to view user notifications, mark them as read, or to delete them. |
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Service Desk: Links to the Service Desk home page in the KACE GO app. The Service Desk allows you to submit and manage ticket requests. You can, for example, review the tickets associated with your user account. When you are viewing all tickets, you can search for a specific ticket given the location of the associated asset, device, or the ticket submitter. |
• If the queue associated with the ticket includes any sub-categories (such as Hardware::Computer), they appear in a hierarchical list. To drill down to a sub-category, select its parent category, select the sub-category, and so on. Ticket approvers have the ability to approve or reject tickets.
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Install: Allows you to quickly deploy Managed Installations (MIs) to selected devices. Each MI describes a specific application title and version to be installed or removed, including installation commands, installation files, and target devices. |
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Assets: Provides access to the managed assets. From here, you can view a list of all assets, review the details of a specific asset, add an asset, or scan a barcode to identify an asset. When you are viewing all assets, you can sort them by the asset name, ID, type, assigned user, or location, in either ascending or descending order, or search for assets by providing their name or location. You can also select an asset and create a ticket for that asset (using the action button in the top-right corner). When you are reviewing the details of a specific asset, you see the same type of asset information as on the Asset Detail page in the KACE SMA Administrator Console, including its name, location, barcode, any related assets (if applicable), and other details. |
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Create Ticket: Allows you to create a Service Desk ticket. You can create a ticket based on a queue, or use a ticket template. A ticket template specifies a set of fields that appear on the Ticket Detail page. Each queue can have one or more ticket templates. For more information about ticket templates, see the KACE SMA Administrator Guide. |
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Inventory: Provides access to the managed devices in your KACE SMA inventory. You can, for example, select a device, and create a ticket for that device (using the action button in the top-right corner). |
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Monitoring Alerts: Use this feature when you want to review the monitoring alerts generated by the appliance. For example, you may see an alert when changes are made to a device configuration, such as adding a disk, a partition change, and so on. |
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Scripts: Allows administrators to deploy existing scripts to a target device. |
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Scan Barcode: Use this command when you want to scan a barcode and to associate it with an asset. You can turn on the flashlight on your device while scanning by tapping the icon in the bottom-right corner of the screen. The device vibrates when the barcode is detected and scanned. |
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Live Chat: Allows you to start a chat with Quest Support. |
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User notifications. Users that receive notifications through the bell icon panel in the KACE Systems Management Appliance Administrator Console also receive push notifications for them in KACE GO, and the app can be used to view user notifications, mark them as read, or to delete them. |
NOTE: You must add the $mobile_ticket_url email token to the required email notification templates in order for this link to appear. |
However, you cannot attach files using the app. That must be done on the KACE SMA.
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