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Quest has tools and processes in place to identify, protect, detect, and remediate vulnerabilities and incidents when they occur, including external security partners. As part of our standard security operations, Quest does not use CrowdStrike in any of our operations. We are reviewing our third parties, and so far, there is minimal affect. It is Quest's policy not to provide further technical details unless they directly impact customer data.

Enterprise Reporter 3.5 - Installation and Deployment Guide

Product Overview Installation Considerations for Enterprise Reporter Installing and Configuring Enterprise Reporter Managing Your Enterprise Reporter Deployment Troubleshooting Issues with Enterprise Reporter Appendix: Database Content Wizard Appendix: Encryption Key Manager Appendix: Log Viewer

Importing a key file

The Encryption Key Manager can be used to import an encryption key from an Enterprise Reporter backup file. This option requires the user-supplied password that was used to create the backup file. If Enterprise Reporter contains credentials with passwords, this procedure will decrypt and re-encrypt all of them and store the imported encryption key in the secure Windows Credential Manager (not to be confused with the Enterprise Reporter Credential Manager).

To import a key file
1
Stop all Enterprise Reporter nodes.
2
Start the Enterprise Reporter Encryption Key Manager.
3
Click the Import Key button.
4
Enter the fully qualified filename of the backup file.
- OR -
Click the ellipsis to navigate to the Import Location of the backup file.
5
Enter the user-supplied password for the backup file.
6
Read and accept the warning.
7
Click OK to import the backup file.
8
Click OK to accept the successful import notification.

Exporting a key file

The Encryption Key Manager can be used to export the current encryption key to a backup file encrypted with a user-supplied password.

* 
IMPORTANT: It is very important to remember this password as it is non-recoverable.
To export a key file
1
Click the Export Key button.
2
Enter a fully qualified filename as an export location for the backup file.
- OR -
Click the ellipsis to navigate to an Export Location for the backup file.
3
Enter a password with a minimum of 10 characters.
4
Enter the password again to confirm the password.
5
Click OK to create the backup file.
6
Click OK to accept the successful backup notification.

Resetting credentials

The Encryption Key Manager can be used to erase all encrypted passwords used by the Enterprise Reporter Credential Manager when it is impossible to restore a valid encryption key. After using this feature, passwords for all credentials must be re-entered using the Enterprise Reporter Credential Manager. The Credential Manager will display a red key icon next to each account that requires a password.

* 
CAUTION: Use the Reset Credentials option only when it is impossible to restore a valid encryption key.
To reset credentials
1
Click the Reset Credentials button.
2
Read and accept the warning.
3
Click OK to erase all passwords for credentials stored in the Enterprise Reporter Credential Manager.
4
Click OK to confirm that you wish to erase all passwords.
5
Click OK to accept the successful reset notification.
•
 

Appendix: Log Viewer

 

•
Starting the Enterprise Reporter Log Viewer
•
Finding and opening log files
•
Viewing and searching log file entries
•
Filtering log file entries

The Enterprise Reporter Log Viewer can be started from the Configuration Manager, the Report Manager, or the Windows Start menu. The Enterprise Reporter Database Log Viewer allows you to perform the following tasks on the log files generated by Enterprise Reporter.

•
Browsing for log files
•
Unzipping log files
•
Drag and drop to open log files
•
Correlating events from multiple log files and displaying them chronologically
•
Searching within log files for specific events or errors
•
Limiting the events displayed using filters
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