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NetVault Plug-in for VMware 11.2 - User Guide

Introduction Installing the plug-in Configuring the plug-in Defining a backup strategy Using the image-level backup method Using the file-level backup method Restoring image-level backups Restoring file-level backups Troubleshooting

Viewing media list

The Media List option on the Create Restore Job — Choose Saveset page lets you view information about the media items used to store a backup. You can view details about the data segments and index segments for a backup.

1
On the Create Restore Job — Choose Saveset page, select the applicable saveset.
2
In the Saveset Information area, click Media List.
3
In the dialog box that appears, view the following details:
•
Backup size: This area shows the total size of the saveset in number of bytes
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Data segment table: This table shows information about the media items that contain the data segments. You can view the following details: media label, media group label, stream ID, starting byte number, ending byte number, and media location
•
Index segment table: This table shows information about the media items that contain the index segments. You can view the media label and media location.
4
To close the dialog box, click Close.

Troubleshooting

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Common errors
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Diagnosing virtual machine issues
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SOAP messages
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Generating VDDK logs

Common errors

This section describes some common errors and their solutions. It includes the following topics:

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NetVault Backup Service fails to start on Windows
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NetVault Backup Service fails to start after the machine is restarted
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NetVault Backup Service starts, but stops immediately on Linux
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Linux Hybrid version of the plug-in does not run on 64-bit OS
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Crash occurs during a backup
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CBT-based image-level backup fails
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SAN transport reports errors when multiple backups access the same datastore
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Default SCSI controller type on RHEL 7 and RHEL 6
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File-level backups do not back up data for a reparse point
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Restore job fails when using SAN transport
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Restore job fails to add a virtual machine to the server inventory
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Backup jobs of virtual machines protected by vSphere FT fail intermittently

NetVault Backup Service fails to start on Windows

Description

The NetVault Backup Service fails to start on a Windows®-based NetVault Backup Server.

Symptom

Check the Windows Event Viewer to see if it displays the following message:

PDT FATAL: lock file “postmaster.pid” already exists

Solution

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, delete the “postmaster.pid” file from the location referenced in the log and restart the NetVault Backup Server.

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