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Unified Communications Diagnostics 8.6.3 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Office 365 Subscription Health Test

The Office 365 Subscription Health test provides an overview of your Office 365 licensing plans. Licensing plans define the Office 365 services that are available to users. The test shows license activity such as the number of licenses that are currently assigned to users (used) and how many licenses are due for renewal.

About the Office 365 subscription lifecycle

During the first 30 days after an Office 365 subscription ends, the Office 365 tenant account is in a period known as the expired state. During the expired period, users can still access data. After 30 days, the tenant account enters the disabled state for 90 days. During this period, users cannot access data. An Office 365 administrator can log in, backup data, or reactivate the subscription.

At the end of the disabled state, 120 days after the subscription has ended, the account enters the deprovisioning state. During the deprovisioning state, the data from user accounts and also email data and documents, is permanently deleted.

 
Table 8. Office 365 subscription health test counters.
Category
Counter

Total licenses

Total number of purchased licenses in the licensing plan.

Number of licenses used

Number of licenses that have been assigned to users in the specified licensing plan.

Number of licenses used (%)

Percentage of licenses that have been assigned to users in the specified licensing plan.

Number of licenses that must be renewed

Number of licenses in the licensing plan that have not been renewed and that will expire after the 30-day grace period.

Next lifecycle date

Next date on which a subscription lifecycle event occurs. Lifecycle events can include states such as active, expired, disabled, or deprovisioned.

Next lifecycle date (days)

Date on which the next subscription lifecycle event will occur that is less than the specified number of days. You can set thresholds for warning and error notifications.

 
Table 9. Office 365 subscription health test targets.
Platform
Target Type

Office 365

All services

 

The following software is required.

 
Table 10. Office 365 subscription health test required software.
Platform
Software Required on the UC Diagnostics computer

Office 365
•
Windows PowerShell 5.0 or later
•
Microsoft Online Service Sign-in Assistant
•
Microsoft Azure Active Directory Module for Windows PowerShell
•
Microsoft Exchange Online PowerShell Module
 
Table 11. Office 365 subscription health test credential required permissions.
Platform
Permissions Required for Test Credentials

Office 365

Valid Office 365 credential that was used to connect to Office 365.

If the password of the Office 365 credential is changed, you must change the password on Office 365 connection properties.

Health tests available from the Exchange organization node

Health tests available from the Exchange organization node
•
About the Exchange-based health tests
•
Exchange Server Health Test
•
Prerequisites for Exchange Delivery Health Tests
•
Exchange Internal Server Delivery Health Test
•
Exchange Internal Mailbox Delivery Health Test
•
Exchange External Message Delivery Health Test
•
Exchange Modern Message Delivery Health Test
•
Exchange Storage Health Test
•
Exchange Queue Health Test
•
Internal Outlook Web Access (OWA) Availability Health Test
•
External Outlook Web Access (OWA) Availability Health Test
•
Exchange Replication Health Test
•
Exchange System Health Test
•
Active Directory Account Lockout Health Test
•
Exchange Online Connectivity Health Test
•
Exchange Online Mailbox Logon Health Test
•
Exchange Online Message Delivery Health Test
•
Office 365 Subscription Health Test
•
BlackBerry Server Health Test
•
BlackBerry Message Delivery Health Test
•
Creating test mailboxes for Exchange
•
Configuring Exchange impersonation for the Modern Message Delivery health test
•
Registering UC Diagnostics with the Microsoft Azure portal

About the Exchange-based health tests

The following health tests are available when you right-click the Exchange organization node:

 
Table 1. Available health tests for Exchange organization.
Organization/Environment
Health Tests

Exchange
•
Exchange Server Health Test
•
Exchange Internal Server Delivery Health Test
•
Exchange Internal Mailbox Delivery Health Test
•
Exchange External Message Delivery Health Test
•
Exchange Modern Message Delivery Health Test
•
Exchange Storage Health Test
•
Exchange Queue Health Test
•
Internal Outlook Web Access (OWA) Availability Health Test
•
External Outlook Web Access (OWA) Availability Health Test
•
Exchange Replication Health Test
•
Exchange System Health Test
•
Active Directory Account Lockout Health Test

Office 365
•
Exchange Online Connectivity Health Test
•
Exchange Online Mailbox Logon Health Test
•
Exchange Online Message Delivery Health Test
•
Office 365 Subscription Health Test

You can also create a Generic Server Health Test to monitor your generic servers. To create a Generic Server Health Test, see Creating and configuring health tests .

Exchange Server Health Test

The Exchange Server Health Test allows you to monitor the basic health of all your Exchange servers. This test allows you to monitor the following types of information:

•
Network availability (like ping time)
•
Operating system disk space usage
•
Any Performance Counter
•
Any Windows service
•
Any Event Log entry

You can run the server health test against any version of Exchange.

For information about the required configuration on each Exchange server and the required permissions for the test credentials, see the Unified Communications Diagnostics Deployment Guide.

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