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MessageStats 7.8.1 - Administrator Guide

Table of Contents

What is MessageStats?

What is MessageStats?

The MessageStats Components

MessageStats Process Overview Example: Creating an Initial Task for an Exchange Environment

MessageStats Information Sources

How Does MessageStats Gather Information?

Gathering Microsoft Exchange Data Gathering Exchange Tracking Logs Sources of Exchange Object Information

Storing Data in the Database Reporting on Data Where to Go from Here

Using the Console Interface

Introducing the MessageStats Console MessageStats Node MessageStats Server Node Database Management Node Exchange Organizations Node

Servers Node

MessageStats Reports Node Support Node Regions Node

Creating Regions Editing Regions Deleting Regions

Task Execution Servers Node

Available Options for Task Execution Servers

Available Options for Tasks Expanding Tasks in the Task Activity View

Cancelling Tasks Reviewing and Saving Task Activity Logs Status Icons

Where to Go from Here

Creating a Connection to Exchange

Connecting to an Exchange Organization Viewing Connected Exchange Organizations

Renaming an Exchange Organization

Creating Gathering Tasks

About the Create Task Wizard

Intelligent Gathering for Exchange Creating a Default Gathering Task

Creating Additional Gathering Tasks Configuring Tasks to Run on a Regular Schedule Forcing an Update on Demand for Exchange

Default Gatherings

About the Exchange Default Gathering Task Creating an Initial Task for Exchange

Setting a Default Gathering to Run on a Schedule

Exchange Default Gathering Task Template Details

Selecting the Task Template Setting the Date Range for Tracking Logs Specifying the Task Execution Server Scheduling the Task Enabling Task Logging for Support Specifying Credentials for a Task Selecting a Gathering Server Selecting a Server for Collecting Mailbox Data

Observing Task Progress

Extending Gathering Tasks

Beyond the Default Gathering Defining Financial Chargeback Gathering Exchange Public Folders

Troubleshooting a public folder gathering

Gathering Content and Attachment Information

Gathering Mailbox Content and Attachments

Selecting Mailbox Items Applying Content Filters Applying Attachment Filters

Gathering Public Folder Content and Attachments

Selecting Public Folder Items Applying Content Filters Applying Attachment Filters

Regathering Exchange Tracking Logs

Setting the Tracking Log Date Range

Configuring Audits

Transport-Level Audits Storage-Level Audits

Managing Audited Information

Considerations for Performing Audits

Setting MessageStats Server Properties

Configuring the MessageStats Server

Specifying the MessageStats Database Settings Configuring Service Logging Setting Up Archiving for Service Logs Specifying Reports IIS Settings Updating Security Credentials for the Scheduler Service

Setting Configuration Properties

Setting General Configuration

Creating Server Roles for Exchange

Setting Exchange Organization Properties

Introducing Exchange Organization Properties Setting General Organization Properties

Selecting a Tracking Log Archive Location

Setting Properties for a Specific Exchange Organization

Identifying Internal SMTP Namespaces Identifying Internal IP Addresses Identifying Mailboxes for Mailbox Auditing Auditing Subject Text in Messages Configuring Internet Domain Auditing Excluding Mailboxes from Gatherings Setting a Threshold for Delivery Time Audits Changing the Exchange Connection Server Selecting a Separate Gathering Server Selecting a Server for Legacy Public Folder Gathering Viewing Task Membership for an Organization Gathering Distribution Group Membership Information Selecting Servers for Tracking Log Archiving

Setting Exchange Server Properties

Setting Properties for an Exchange Server

Assigning a Server Role for Reports Setting Server Thresholds for Reports Selecting a Server for Mailbox MAPI Gathering Selecting a Server for Legacy Public Folder MAPI gathering Viewing General Information for a Server Viewing the Task Membership for a Server Setting an Exchange Server to Archive Tracking Logs

Setting Task Execution Server Properties

Configuring Task Execution Servers

Viewing the Default Task Execution Server Specifying Paths for Task Log Files Setting Up Archiving for Task Logs Configuring Task Processors Modifying Task Processor DCOM Credentials

Setting Task Default Properties

Introducing Task Default Properties

Changing Task Credentials Changing the Schedule for a Task Enabling Task Logging Setting Task Retry Attempts Setting Financial Chargeback Amounts Setting Delivery Time Thresholds Configuring the Tracking Log Cache Using the Default Configuration

Compressing Tracking Log Files

About Compressing Exchange Tracking Logs

Using the MessageStats Compression Tool Files Included in the Compression Tool

Installing and Configuring the Compression Tool

What Happens When You Run QMSDeployment.exe?

Using the MessageStats Reports Console

Introducing MessageStats Reports

Types of Reports

Accessing the Reports

MessageStats Reports Features

Setting Security for Reports

Role-based Security File-System Based Security

Performance Considerations for MessageStats Reports Best Practices for Report Performance

Database Management

About the MessageStats Database Managing your MessageStats Database Using Database Management

Database Management Statistics Deleting Historical Data

Configuring a Data Aging Task

Database Maintenance—Reindexing and Defragmenting the Database

Reindexing the Database Tables Defragmenting the Database

Deleting Object or Report Data

Deleting Report Data Deleting Object Data

Clearing the Database

Appendix A:Microsoft ASP.NET Configuration Issues

Repairing IIS Mappings for ASP.NET

Appendix B: Gathering Task Dependencies

MessageStats Gathering Tasks for Exchange

Appendix C:Troubleshooting Permission Problems

What are the Symptoms of a Permissions Problem? Updating Scheduler Service Permissions

Updating the Scheduler Service Security Context Updating the Scheduler Service DCOM Credentials

Updating MessageStats Tasks Permissions

Updating the Task Processor DCOM Credentials Updating Default Credentials for Tasks

About Tasks

The following sections explain how to create gathering tasks using the Create Task Wizard and explains how the Default Gathering task is used.

A task is a collection of gathering activities. When you create a task, it is listed in the Tasks node of the navigation tree. When you click the Tasks node, the task appears in the Tasks Summary View.

What is the Tasks Summary View?

The Tasks Summary View shows all the tasks created for the MessageStats Scheduler Server. The Tasks Summary view displays the properties of a task, including the task name, credentials, schedule, next occurrence, description, and progress.

Tasks are scheduled to run an occurrence of that task. Each occurrence has a start date and time. Each occurrence lists the activities and associated properties in the Task Activity view.

What is the Task Activity View?

The Task Activity view displays detailed properties of the activities that comprise an individual task. These properties include activity descriptions, source, status, progress, runtime gathering dependencies, start and finish time, activity duration, and execution server.

How Often Can a Task Gather Information?

To reduce the impact on resources, built-in gathering rules prevent a task from gathering information more than once within a single (UTC) day. If a task has already successfully completed and you rerun it in the same day, it does not regather the information. Changes do not appear in reports until the task runs the following day.

However, if you have made changes and want to have them immediately reflected in reports that day, you can use the Run Now with Override option to force a task to regather information. For more information, see Forcing an Update on Demand for Exchange .

About the Create Task Wizard

You use the Create Task Wizard to create and configure gathering tasks. The Create Task Wizard is available from several levels in the Exchange organization structure.

To access the Create Task Wizard

1

Expand the MessageStats node and select an Exchange organization or an Exchange server.

2

Right-click and select Create Task.

Some gathering tasks can be created only at specific levels of an Exchange organization. The following table indicates at which levels each gathering is available and can be run.

Table 1. Levels at which specific gathering tasks are available.
Gathering Name	Available at the following Exchange source level:
Gathering Name	Organization	Server
Default
Complete Exchange Organization-Level
Minimum Exchange Organization-Level
Complete Exchange Server-Level
Minimum Exchange Server-Level
Complete Exchange
Role-based gatherings for Exchange
Complete Exchange Server-Level for Mailbox Server
Complete Exchange Server-Level for Transport Server
Complete Exchange Server-Level for Edge Server
Complete Exchange Server-Level for Unified Messaging Server
Complete Exchange Server-Level for Client Access Server
Individual Gathering Tasks
Exchange Public Folders
Exchange Connectors
Exchange Mail Contacts
Exchange Distribution Groups
Exchange Databases
Exchange Internal Namespaces
Exchange Mailboxes
Exchange Mailbox Security
Exchange Mail-Enabled Objects
Exchange Organization Structure
Exchange Public Folder Tree Structure Analysis
Exchange Public Folder Tree Structure Enumeration
Exchange Virtual Servers
Exchange Public Folder Instance Enumeration
Exchange Public Folder Security
Exchange Server Properties
Exchange Tracking Logs
Mailbox Account Properties
Server Uptime Performance Counter
Exchange Mailbox Content and Attachments
Exchange Public Folder Content and Attachments
Reporting Aggregation

For gathering task descriptions and dependencies, see Appendix B: Gathering Task Dependencies .

Intelligent Gathering for Exchange

Intelligent Gathering for Exchange

MessageStats retrieves the server roles for a server from Active Directory, assigns a matching built-in server role value in MessageStats, and identifies the role as “discovered” in the server properties.

Using the server role, MessageStats can determine which server-level gathering tasks can run against a specific Exchange server. For example, if a server does not have the Mailbox role, MessageStats does not allow a Mailbox gathering task to run against the server.

The following table shows which gathering tasks can be run against servers that have certain roles assigned.

Table 2. Tasks for specific Exchange server roles.

Exchange Version

Exchange Server Role

Allowed Gathering Tasks

•

Exchange Databases

•

Exchange Mailboxes

•

Exchange Mailbox Security

•

Exchange Mailboxes Content and Attachments

•

Exchange Public Folder Content and Attachments

•

Exchange Public Folder Instance Enumeration

•

Exchange Public Folder Security (Exchange 2013 and later)

•

Exchange Server Properties

•

Exchange Virtual Servers

•

Mailbox Account Properties

•

Server Uptime Performance Counter

•

Tracking Log Expansion

•

Tracking Log Copy

•

Exchange Tracking Log

•

Tracking Log Compression

•

Tracking Log Archive

•

Tracking Log Expansion

•

Exchange Tracking Log

•

Tracking Log Copy

•

Tracking Log Compression

•

Tracking Log Archive

•

Tracking Log Expansion

•

Exchange Tracking Log

•

Exchange Server Properties

•

Exchange Virtual Servers

•

Server Uptime Performance Counter

•

Tracking Log Copy

•

Tracking Log Compression

•

Tracking Log Archive

•

Exchange Server Properties

•

Exchange Virtual Servers

•

Server Uptime Performance Counter

Unified Messaging

•

Exchange Server Properties

•

Exchange Virtual Servers

•

Server Uptime Performance Counter

You can include a server in a gathering task even if the task cannot be run against that server due to its server role. When the gathering task is run, it gathers only from servers with the appropriate roles and skips any servers with a role that does not allow the gathering to be run.

For a complete list of gathering tasks and task dependencies, see Appendix B: Gathering Task Dependencies .

Creating a Default Gathering Task

You create tasks to collect data from a messaging environment such as Exchange or Lync. The initial gathering task provides immediate information about your Exchange or Lync environment. In a large enterprise, the initial task might be limited to a single group or a local server.

Most organizations add more tasks to collect information from the rest of the Exchange organization and extend gatherings to include additional information. To optimize collection performance, you can create multiple tasks to collect different information on different schedules.

The first task that you create is the Default Gathering task. This is a composite task that includes several gathering tasks and provides the base Exchange information needed to populate the core MessageStats Reports.

Most organizations run the Default Gathering task on a daily schedule to ensure that the MessageStats database is kept up-to-date with the widest range of available data. You can create Default Gathering tasks for Exchange organizations or individual servers.

The Create Task wizard consists of five base pages and any additional pages that are specific to the type of gathering task you are creating. The five base pages are as follows:

•

Select Task Template

•

Task Execution Server

•

•

•

Task Credentials

For information about the base page configuration options, see Exchange Default Gathering Task Template Details .

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