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MessageStats 7.8.1 - Administrator Guide

Table of Contents

What is MessageStats?

What is MessageStats?

The MessageStats Components

MessageStats Process Overview Example: Creating an Initial Task for an Exchange Environment

MessageStats Information Sources

How Does MessageStats Gather Information?

Gathering Microsoft Exchange Data Gathering Exchange Tracking Logs Sources of Exchange Object Information

Storing Data in the Database Reporting on Data Where to Go from Here

Using the Console Interface

Introducing the MessageStats Console MessageStats Node MessageStats Server Node Database Management Node Exchange Organizations Node

Servers Node

MessageStats Reports Node Support Node Regions Node

Creating Regions Editing Regions Deleting Regions

Task Execution Servers Node

Available Options for Task Execution Servers

Available Options for Tasks Expanding Tasks in the Task Activity View

Cancelling Tasks Reviewing and Saving Task Activity Logs Status Icons

Where to Go from Here

Creating a Connection to Exchange

Connecting to an Exchange Organization Viewing Connected Exchange Organizations

Renaming an Exchange Organization

Creating Gathering Tasks

About the Create Task Wizard

Intelligent Gathering for Exchange Creating a Default Gathering Task

Creating Additional Gathering Tasks Configuring Tasks to Run on a Regular Schedule Forcing an Update on Demand for Exchange

Default Gatherings

About the Exchange Default Gathering Task Creating an Initial Task for Exchange

Setting a Default Gathering to Run on a Schedule

Exchange Default Gathering Task Template Details

Selecting the Task Template Setting the Date Range for Tracking Logs Specifying the Task Execution Server Scheduling the Task Enabling Task Logging for Support Specifying Credentials for a Task Selecting a Gathering Server Selecting a Server for Collecting Mailbox Data

Observing Task Progress

Extending Gathering Tasks

Beyond the Default Gathering Defining Financial Chargeback Gathering Exchange Public Folders

Troubleshooting a public folder gathering

Gathering Content and Attachment Information

Gathering Mailbox Content and Attachments

Selecting Mailbox Items Applying Content Filters Applying Attachment Filters

Gathering Public Folder Content and Attachments

Selecting Public Folder Items Applying Content Filters Applying Attachment Filters

Regathering Exchange Tracking Logs

Setting the Tracking Log Date Range

Configuring Audits

Transport-Level Audits Storage-Level Audits

Managing Audited Information

Considerations for Performing Audits

Setting MessageStats Server Properties

Configuring the MessageStats Server

Specifying the MessageStats Database Settings Configuring Service Logging Setting Up Archiving for Service Logs Specifying Reports IIS Settings Updating Security Credentials for the Scheduler Service

Setting Configuration Properties

Setting General Configuration

Creating Server Roles for Exchange

Setting Exchange Organization Properties

Introducing Exchange Organization Properties Setting General Organization Properties

Selecting a Tracking Log Archive Location

Setting Properties for a Specific Exchange Organization

Identifying Internal SMTP Namespaces Identifying Internal IP Addresses Identifying Mailboxes for Mailbox Auditing Auditing Subject Text in Messages Configuring Internet Domain Auditing Excluding Mailboxes from Gatherings Setting a Threshold for Delivery Time Audits Changing the Exchange Connection Server Selecting a Separate Gathering Server Selecting a Server for Legacy Public Folder Gathering Viewing Task Membership for an Organization Gathering Distribution Group Membership Information Selecting Servers for Tracking Log Archiving

Setting Exchange Server Properties

Setting Properties for an Exchange Server

Assigning a Server Role for Reports Setting Server Thresholds for Reports Selecting a Server for Mailbox MAPI Gathering Selecting a Server for Legacy Public Folder MAPI gathering Viewing General Information for a Server Viewing the Task Membership for a Server Setting an Exchange Server to Archive Tracking Logs

Setting Task Execution Server Properties

Configuring Task Execution Servers

Viewing the Default Task Execution Server Specifying Paths for Task Log Files Setting Up Archiving for Task Logs Configuring Task Processors Modifying Task Processor DCOM Credentials

Setting Task Default Properties

Introducing Task Default Properties

Changing Task Credentials Changing the Schedule for a Task Enabling Task Logging Setting Task Retry Attempts Setting Financial Chargeback Amounts Setting Delivery Time Thresholds Configuring the Tracking Log Cache Using the Default Configuration

Compressing Tracking Log Files

About Compressing Exchange Tracking Logs

Using the MessageStats Compression Tool Files Included in the Compression Tool

Installing and Configuring the Compression Tool

What Happens When You Run QMSDeployment.exe?

Using the MessageStats Reports Console

Introducing MessageStats Reports

Types of Reports

Accessing the Reports

MessageStats Reports Features

Setting Security for Reports

Role-based Security File-System Based Security

Performance Considerations for MessageStats Reports Best Practices for Report Performance

Database Management

About the MessageStats Database Managing your MessageStats Database Using Database Management

Database Management Statistics Deleting Historical Data

Configuring a Data Aging Task

Database Maintenance—Reindexing and Defragmenting the Database

Reindexing the Database Tables Defragmenting the Database

Deleting Object or Report Data

Deleting Report Data Deleting Object Data

Clearing the Database

Appendix A:Microsoft ASP.NET Configuration Issues

Repairing IIS Mappings for ASP.NET

Appendix B: Gathering Task Dependencies

MessageStats Gathering Tasks for Exchange

Appendix C:Troubleshooting Permission Problems

What are the Symptoms of a Permissions Problem? Updating Scheduler Service Permissions

Updating the Scheduler Service Security Context Updating the Scheduler Service DCOM Credentials

Updating MessageStats Tasks Permissions

Updating the Task Processor DCOM Credentials Updating Default Credentials for Tasks

MessageStats Server Node

When you start MessageStats, you should see a MessageStats Server under the MessageStats node. The MessageStats Server is the server on which the MessageStats Scheduler Service was installed. If no server name appears, you must connect to the MessageStats Server manually.

To connect to a MessageStats Server

1

Right-click the MessageStats node and select Connect.

2

Enter the name of the server on which the MessageStats scheduler service is installed.

3

Click Connect.

The MessageStats Server is the server on which the MessageStats scheduler service is installed. The console is usually installed on the same server.

•

The server under the MessageStats node is the MessageStats server. This is the server that hosts the scheduler service.

•

Task execution servers are computers that host the task processors.

•

The MessageStats scheduler server and the task execution server can be installed on the same computer.

If you click on the MessageStats Server, the right pane displays information about how to get started.

MessageStats Server Menu Options

If you right-click a MessageStats Server, the following options are available:

Table 2. MessageStats server menu options.
Menu Option	Description
Disconnect	Allows you to disconnect the selected MessageStats server instance from the view.
Gathering Status	Opens the MessageStats Gathering Status report in MessageStats Reports.
License	Opens a dialog box through which you can license MessageStats. After MessageStats is licensed, this option is called License Information. You can use the License Information option to view or update your license.
Contact Support	Provides the contact information for you to contact Support.
Refresh	Allows you to refresh the MessageStats navigation treeview.
Properties	Opens the Server Properties dialog box. For more information, see Configuring the MessageStats Server .

Database Management Node

The MessageStats Database stores the information that is used by MessageStats Reports. When the database is properly tuned, information can be efficiently stored, and MessageStats Reports can quickly access the required data.

Over time, the MessageStats Database grows and the database server can become strained. However, it is critical that the database retain enough data for any historical reporting needs that might arise.

It is recommended that you follow the Microsoft Best Practices for backing up data and archiving historical data. To help you manage your database, MessageStats provides Database Management functionality. You can selectively delete obsolete data and tune the database to provide optimal performance.

For information about Database Management, please see Database Management .

Exchange Organizations Node

Before you can gather information for MessageStats reports, you must establish a connection to the Exchange messaging environment.

The Exchange Organizations node lists the Exchange organizations to which MessageStats is connected. When you expand the Exchange Organizations node, the Exchange organizations appear as child nodes. The right pane lists the connected Exchange organizations and the server that is the access point to the organization.

When you right-click the Exchange Organizations node, the following MessageStats options are available:

Table 3. Exchange organizations node menu options.
Menu Option	Description
Connect	Used to connect to the Exchange organizations from which you want to gather data. For details about connecting to the Exchange organization, see Connecting to an Exchange Organization .
Refresh	Refresh the MessageStats navigation tree.
Help	Opens the online help. The MessageStats online help and the MMC online help are available from the same system.

Servers Node

This node contains a list of all servers in the Exchange organization. When you right-click a server, the following MessageStats options are available:

Table 4. Servers node menu options.
Menu Option	Description
Create Task	Starts the Create Task Wizard. For information about creating Tasks, see About the Create Task Wizard .
Add to Task	Prompts you to select the task to which you want to add the server. For information about adding Exchange objects to tasks, see Editing Tasks .
Add to Region	Prompts you to select the region to which you want to add the server. For more information, see Regions Node .
Refresh	Allows you to refresh the console navigation treeview.
Properties	Opens the Server Properties dialog box. For more information, see Setting Properties for an Exchange Server .
Help	Opens the online help. The MessageStats online help and the MMC online help are available from the same system.

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