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Unified Communications Diagnostics 8.6.2 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Drilldowns

Each drilldown page contains displays that provide you with specific information about the components of your system. Drilldowns mainly use two different types of displays — tables and charts. Drilldowns have the following features:

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They can be configured to show all or some of the metrics associated with components.
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You can access further information about displays in drilldowns by moving the mouse over the displays, or by clicking or right-clicking on them.
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You can copy the data shown in drilldowns to other applications or save it to a file.
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You can view a brief description of a drilldown by hovering your mouse over a component, such as a button, dataflow, status ball, or Toolbar button.
To view a drilldown

Right-click a component in a panel and select Show Details.

 
Table 10. Exchange 2007 drilldowns.
Drilldown
Associated charts/tabs

Active Directory Server Details
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Active Directory Servers — shows information about the Active Directory servers in use by this Exchange 2007 server. Exchange 2007 stores all configuration and recipient information in the Active Directory directory service database. All Exchange 2007 roles use Active Directory except the Edge role, which does not have access to Active Directory. The Edge role uses Active Directory Application Mode (ADAM) to store schema and configuration information.
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Active Directory Server Details - Shows information about the currently selected Active Directory. Exchange 2007 stores all configuration and recipient information in the Active Directory directory service database. All Exchange 2007 roles use Active Directory except the Edge role which does not have access to Active Directory. The Edge role uses ADAM to store schema and configuration information.

DNS Servers
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DNS Servers - Shows information about the DNS servers in use by this Exchange 2007 server. The Exchange 2007 server uses the DNS server that is configured in the IP properties of the network adapter to locate domain controllers and global catalog servers, other Exchange servers, and remote domains.
DNS lookup settings can be specified on the Hub Transport server, which override the settings on the network adapter to route messages.

Transport In/Transport/Transport Out
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Inbound Connections — shows the total number of inbound SMTP connections established by other SMTP hosts to this Exchange server
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Outbound Connections — shows the current number of outbound SMTP connections to other SMTP hosts
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Inbound Connectors — shows the number of SMTP Receive connectors on this Exchange 2007 server that are required to accept mail from other SMTP servers
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Outbound Connectors — shows the number of SMTP Send connectors on this Exchange 2007 server that are required to handle connections to other SMTP servers
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LDAP Search Time — shows LDAP Search Time (in ms) that is taken to send an LDAP search request and receive a response on this Exchange 2007 server
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Transport Queues — shows the number of messages in the transport queues on this Exchange 2007 server

Clients
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MAPI — indicates the number of MAPI connections to this Exchange 2007 server. The Mailbox role provides MAPI access to Microsoft Outlook clients.
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OWA — indicates the number of OWA connections to this Exchange 2007 server. The Client Access role provides OWA to allow a you to access to your mailbox information through a web browser.
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ActiveSync — shows the number of ActiveSync connections to this Exchange 2007 server. The Client Access role uses ActiveSync to allow mailbox access from mobile devices.
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POP3 — shows the number of POP3 connections to this Exchange 2007 server. The Client Access role provides POP3 access to mailbox data for clients that rely on this protocol.
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IMAP4 — shows the number of IMAP4 connections to this Exchange 2007 server. The Client Access role provides IMAP4 access to mailbox data for clients that rely on this protocol.

Information Store
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Average Message Delivery Time — indicates the average time in seconds between the submission of a message to the mailbox store and the delivery to all local recipients (recipients on the same server) for the last 10 messages.
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Total Logons — indicates the number of clients (including system processes) currently logged to any storage group in the information store.
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Clients with RPC Latency > 2 sec – indicates the number of client reported RPCs (Remote Procedure Calls) with a latency greater than two seconds.
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Average Client RPC Latency — shows the average time (in milliseconds) that it takes the server to respond to RPC connected clients.
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Outlook Anywhere - indicates the number of unique users currently connected to this Exchange 2007 server via RPC/HTTP. The Outlook Anywhere feature, formerly known as RPC-over-HTTP, lets clients that use Microsoft Office Outlook to connect to their Exchange servers from outside the corporate network or over the Internet using the RP-over-HTTP Windows networking component.

Storage Groups
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Storage Groups table — shows the status of each storage group, the name of each storage group, the percentage of unused disk space for each transaction logs on the server, whether LCR is enabled on each storage group, copy status of any database replicas, whether or not circular logging is enabled, and the system path of each storage group.
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Status — indicates the average time in seconds between the submission of a message to the mailbox store and the delivery to all local recipients (recipients on the same server) for the last ten messages, the number of clients (including system processes) currently logged to the selected Storage Group, and the number of incoming and outgoing messages.
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Mailbox Stores — indicates the percentage of space taken up by this mailbox store or public folder on the disk on which it resides.

Exchange Services
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Exchange Services List — lists the Exchange services that are running on this Exchange 2007 server. Both required and optional services for the roles installed on this Exchange server are listed, along with their service status.
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Service Details — shows the CPU and memory usage of the currently selected Exchange 2007 service.

Subsystem
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CPU Usage — indicates the processor CPU usage on this Exchange 2007 server.
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System Memory — shows the amount of physical memory (RAM) Windows is using.
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System Disk — shows the amount of used and free space on the Windows system disk on this Exchange 2007 server.
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Ping Time — shows the ping time (in milliseconds) from the UC Diagnostics client to the Exchange 2007 server.

Processes
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Process Name — indicates the image name of the application itself.
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CPU Usage — indicates the percentage of CPU time that the program is currently consuming. This is an instantaneous result.
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Physical Memory — indicates the current size of the working set of the process.
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Virtual Memory — indicates current memory allocated to this process that cannot be shared with other processes.

Metrics

A metric is an individual piece of information that UC Diagnostics has collected about the performance of a system, such as perfmon counters. The information may be a numeric value (a number or percentage), a string of text, or some other piece of data.

To view the perfmon counters
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Right-click a component and select Metrics.

The perfmon counter is visible in the Metric help section in the General tab.

Every time that the UC Diagnostics window is refreshed, UC Diagnostics retrieves the latest value of the metric, which can then be displayed in a drilldown or on the home page.

The Metric editor allows you to view and edit the properties of UC Diagnostics metrics, including their thresholds and severities. You can open the Metric editor for a component or a drilldown by right-clicking on the component and choosing Metrics from the invoked shortcut menu.

When you open the Metric editor, the General tab is open by default. Several metrics contain data source descriptions for the metric. The data source descriptions use the following list of functions.

 
Table 11. Exchange 2007 metrics.
Function
Description

max(x)

the maximum of a set of values in list x

max(x,y)

the maximum of x and y

min(x)

the minimum of a set of values in list x

count(x)

the number of values in list x

sum(x)

the sum of a set of values in list x

if(x,y,z)

if x is true, then return y, otherwise, return z

snull(x)

if x could not be collected, then return true

avg(x)

the average of values in list x

 

UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In)

UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In)
Introducing the Exchange 2010 Diagnostic Console
Understanding the Exchange 2010 Diagnostic Console
Panels
Message Flows
Drilldowns
Metrics

Introducing the Exchange 2010 Diagnostic Console

The Exchange 2010 Diagnostic Console provides a real-time representation of the messaging system processes and components within specific connected Exchange 2010 servers. You can diagnose and resolve issues using the Exchange 2010 Diagnostic Console.

The Exchange 2010 Diagnostic Console contains the following:

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Home pages that highlight targeted areas of the Exchange 2010 server activity.
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Graphical flows that illustrate the rate at which data is moving between server components. Colorful buttons, gauges, queues, spinners, and containers display the value of key statistics and metrics.
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Visual warnings if the performance metrics exceed acceptable thresholds, which you can adjust. The buttons, gauges, queues, and other visual objects, collectively referred to as components, change color to show you the source of the problem.
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Warning messages that are displayed well before the traffic levels of a server become critical.
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A range of reports and graphs that provide you with detailed information about a server. You can view this information on the screen or you can print it.
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