Double license consumption corrected for release 6.3 Portal rebranding advisory Repository upgrade advisory Automatic Update advisory Replication conflicts with agentlessly protected virtual machines on SMB shares Content differences between context-sensitive help and technical documentation

Rapid Recovery release designations Support policy Differentiation between standard Quest and Rapid Recovery service levelsy New features

Rapid Recovery support for Azure Stack Azure Resource Manager support Credentials Vault Auto Block Mapping VM configuration backup and restore Linux LVM automapping and software RAID support Support for restore of software RAIDs on Linux machines Managing virtual environments from your Core

Enhancements

Support for Windows Server 2019 Reporting changes Support for SQL Server 2017 Limited support for live migration Improvements in mounts for Core and LMU

Deprecated features

Rapid Recovery support for Exchange Server 2007 is deprecated End of support for tiering recovery points to the DR appliance End of support for Azure Service Management SQL Server support changes

Resolved issues Known issues Where to find Rapid Recovery system requirements Product licensing Getting started with Rapid Recovery

Rapid Recovery Core and Agent compatibility Upgrade and installation instructions More resources Obtaining Rapid Recovery software

Globalization

Rapid Recovery release designations

Rapid Recovery 6.3 Release Notes > Rapid Recovery release designations

Rapid Recovery release designations consist of up to four parts. Each part consists of a set of numerals separated by a decimal point.

Major releases are specified by the first numeral. These releases include dramatic changes to UI, the repository, or application behavior.
Minor releases are specified by the numeral following the first decimal point. If this number is greater than 0, it is part of a minor release. Minor releases introduce new functionality that is smaller in scope than the types of changes included in major releases.
Maintenance releases are specified by the numeral following the second decimal point. If this number is greater than 0, it is a maintenance release. Maintenance releases correct previously identified defects or behaviors. Maintenance releases may also reflect changes (additions and deprecations) in supported operating system or application platforms.
Build numbers (typically between 3 and 5 digits) are specified by the fourth set of numerals. This part is used to differentiate versions of the software program generated during the development process.
- For the Agent software, build numbers may differ between Windows and Linux versions. If the first three parts of the release number are identical, interoperability between the Core and Agent with different build numbers is not affected.
- Updated builds of the same software release may be made available within a release cycle. Therefore, if your Core is set to automatically update the Agent version on protected machines, you may see differences in build numbers for a single release. These differences will not negatively influence functionality.
- Difference in build numbers does not affect replication when the target Core has the same or a more recent build installed than the source Core.

The release designation for this release, 6.3.0.5309, therefore represents the following: The first digit shows this version as part of the 6.x major release. The digit after the first point (3) shows this release as the fourth minor version in 6.x. The 0 after the second point shows this is the first generally available release within 6.3 (a 1 or higher would signify a maintenance release). Finally, the build number identifies the release down to the lowest level and is generally only referenced in release notes.

Support policy

Rapid Recovery 6.3 Release Notes > Support policy

Quest policy is to provide technical support to customers with an active maintenance agreement for specific current software versions.

Customers should familiarize themselves with Quest product life cycle support policies. These policies, listed on the Quest Support website, apply across the board to all the Quest products.

A primary component of the policy is Quest's commitment to support the current software version (N) and the prior version (N-1). Support is offered at varying service levels, including full, limited, and discontinued support. The website also describes an option for continuing support, and descriptions of each service level.

To see Quest general product life cycle support policies, view the Support website as follows:

Navigate to https://support.quest.com/rapid-recovery/.
Click Product Life Cycle & Policies.
Scroll down to the Product Support Policies heading and expand the link Product Support Life Cycle Policy.
This content details the Quest-wide N-1 product support life cycle policy. It describes aspects of full, limited, and discontinued support levels and describes an option for continuing support.

Some products—including Rapid Recovery—offer higher support levels and commitments than the generic Quest product support life cycle. For more information, see Differentiation between standard Quest and Rapid Recovery service levels.

Differentiation between standard Quest and Rapid Recovery service levelsy

Rapid Recovery 6.3 Release Notes > Differentiation between standard Quest and Rapid Recovery service levelsy

Differentiation between standard Quest and Rapid Recovery service levels

Quest Data Protection Support is committed to providing customers that have a current maintenance contract with assistance and advice for supported releases.

Quest strives to put resources behind the most recent product releases so that we can continually improve and enhance the value of our solutions. As new versions are released, interoperability testing is conducted only between those new versions and the releases that will be in full or limited support when the new version becomes generally available. Other versions are no longer tested, even if they are expected to be interoperable.

At a minimum, Quest commits company-wide to supporting the current software version (N) and the prior version (N-1). Rapid Recovery customers with an active maintenance agreement are entitled to higher service levels from Quest Data Protection Support under the following terms:

Rapid Recovery software versions supported follow the N-2 policy.
- N represents the major and minor release numbers (for example, 6.3, 6.2, 6.1, 6.0, 5.4) of the most recent generally available software release. For more information about parsing a Rapid Recovery release number, see Rapid Recovery release designations.
- N - 1 refers to the most recent prior release, considering major and minor versions only. For example, in release 6.3, N-1 refers to release 6.2.
- N - 2 refers to the penultimate major/minor release. For example, in release 6.3, N-2 refers to release 6.1.
For each release, some versions are eligible for full support; some for limited support; and for some versions, support is discontinued.
- The current version (N) and the most recent maintenance release (N-1) are fully supported.
- For N-2 (6.1), the latest maintenance release (6.1.3) is in limited support. Patches or fixes are not written for releases in limited support; however, once identified and confirmed, software defects can be expected to be corrected in the most recent version of the software.
- Support for all other versions is discontinued. Support for earlier maintenance releases is discontinued because viable, easy-to-upgrade alternatives are available. For example, users of release 6.2.0 can upgrade directly to release 6.2.1, which is fully supported. Users of 6.1.1 or 6.1.2 can upgrade to 6.1.3 (in limited support) or to 6.2.1 (in full support).
Limited support can be offered to other versions by exception. As of the date of publication, no Rapid Recovery releases currently are supported by exception.

If you are using a release that is in limited support and you request assistance from Quest Data Protection Support, you may be asked to upgrade. If you are using a release in discontinued support, you will first be asked to upgrade.

For each product on the Quest Support website, in the Product Life Cycle section, you can view a chart showing recent software versions, and the service levels and dates applicable to those service levels. For example, to see Rapid Recovery- specific product life cycle support information, do the following:

Navigate to https://support.quest.com/rapid-recovery/.
Click Product Life Cycle & Policies.
The resulting matrix shows the product-specific list of supported releases. For example, dates are included for each Rapid Recovery release to specify the support status (full, limited, or discontinued) for each release shown.