Rapid Recovery release designations consist of up to four parts. Each part consists of a set of numerals separated by a decimal point.
The release designation for this release, 184.108.40.20609, therefore represents the following: The first digit shows this version as part of the 6.x major release. The digit after the first point (3) shows this release as the fourth minor version in 6.x. The 0 after the second point shows this is the first generally available release within 6.3 (a 1 or higher would signify a maintenance release). Finally, the build number identifies the release down to the lowest level and is generally only referenced in release notes.
Quest policy is to provide technical support to customers with an active maintenance agreement for specific current software versions.
Customers should familiarize themselves with Quest product life cycle support policies. These policies, listed on the Quest Support website, apply across the board to all the Quest products.
A primary component of the policy is Quest's commitment to support the current software version (N) and the prior version (N-1). Support is offered at varying service levels, including full, limited, and discontinued support. The website also describes an option for continuing support, and descriptions of each service level.
To see Quest general product life cycle support policies, view the Support website as follows:
This content details the Quest-wide N-1 product support life cycle policy. It describes aspects of full, limited, and discontinued support levels and describes an option for continuing support.
Some products—including Rapid Recovery—offer higher support levels and commitments than the generic Quest product support life cycle. For more information, see Differentiation between standard Quest and Rapid Recovery service levels.
Quest Data Protection Support is committed to providing customers that have a current maintenance contract with assistance and advice for supported releases.
Quest strives to put resources behind the most recent product releases so that we can continually improve and enhance the value of our solutions. As new versions are released, interoperability testing is conducted only between those new versions and the releases that will be in full or limited support when the new version becomes generally available. Other versions are no longer tested, even if they are expected to be interoperable.
At a minimum, Quest commits company-wide to supporting the current software version (N) and the prior version (N-1). Rapid Recovery customers with an active maintenance agreement are entitled to higher service levels from Quest Data Protection Support under the following terms:
If you are using a release that is in limited support and you request assistance from Quest Data Protection Support, you may be asked to upgrade. If you are using a release in discontinued support, you will first be asked to upgrade.
For each product on the Quest Support website, in the Product Life Cycle section, you can view a chart showing recent software versions, and the service levels and dates applicable to those service levels. For example, to see Rapid Recovery- specific product life cycle support information, do the following:
The resulting matrix shows the product-specific list of supported releases. For example, dates are included for each Rapid Recovery release to specify the support status (full, limited, or discontinued) for each release shown.
The following new features have been added to Rapid Recovery in release 6.3, or were not previously documented in earlier releases.
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