Content Matrix 9.9 - File Share Edition

Import Pipeline Batches Getting Stuck

Question

I am migrating some content using the Import Pipeline.  After some time the batches seem to simply stop. Why am I facing this issue?

Answer

Migration duration and overall performance using the the Import Pipeline may vary due to factors outside the control of Content Matrix. Migration processing resides within Microsoft's domain and is subject to Microsoft's internal processes, such as maintenance and upgrades.

You may experience a delay of several hours before batch completion if the machines that Microsoft uses undergo maintenance/upgrades or if there are Microsoft 365 service issues/outages (as can be seen in the Microsoft 365 Admin Center under Service Health).

Error: 'The object is associated with property AssociatedMemberGroup.'

Question

When attempting to copy an object to a SharePoint Online site or OneDrive, why do I receive the following error?

Object reference not set to an instance of an object on server. The object is associated with property AssociatedMemberGroup.

Answer

This error may occur when one or more of the default SharePoint groups (Owners, Members, and/or Visitors) are not present on the target.

NOTE: For OneDrives, none of these groups are present by default.

Create the missing default group(s) on the target.  Refer to the applicable Content Matrix Knowledge Base article for more information.

Migration Error: 'ERROR, the batch will be resubmitted to the import pipeline'

Question

What does it mean when the message ERROR, the batch will be resubmitted to the import pipeline displays in the Information section of the Log Item Details dialog when a migration is performed using the Import Pipeline?

Answer

You may see this message (which will begin with either ERROR or FATAL ERROR) during a migration when a batch fails to migrate in its entirety.  To address this issue, increase the value of the environmentsettings.xml key MaxAzureBatchRetryCount.  This key controls the maximum number of times Content Matrix will resubmit the batch until it is successfully migrated.  (The default value is 5.)

The batch retry mechanism will also be triggered for the following errors:

·Please try again. CallStack -- at Microsoft.SharePoint messages

·Access denied

·Save Conflict The system cannot find the path specified. (Exception from HRESULT: 0x80070003)

·Updates to system roles is not allowed.

·List does not exist

For any error not listed above (such as Item Does Not Exist, which is different than List does not Exist), a batch will be resubmitted only if the error message is added to the environmentalsettings.xml key ErrorMessagesForRetryAzureBatch.

IMPORTANT:  If adjusting this setting does not resolve the issue, the error may be with the CSOM connection.  See Retrying Failed Document Copies to SharePoint Online CSOM Connections for details.

Support for GCC High Tenants

Question

Does Content Matrix support SharePoint Online GCC High connections?

Answer

Refer to the following table for specific target connections that Content Matrix supports for GCC High tenants.

IMPORTANT:  In order to use ADFS authentication with a GCC High tenant you must first run a utility provided by Quest Support and enable the setting EnableUserProvidedAuthentication. Refer to the Quest Support Knowledge Base article Enabling User Provided Authentication in Content Matrix for details.

Connections