Verify that all system requirements have been met (see System requirements in the RTM Release Notes).
Verify that you have a valid Quest License Key installed. For more information, see About Quest license keys in User Guide chapter 1.
A Connector definition—the information that creates and characterizes a Connector—is part of the configuration.xml file that governs the operation of the overall Directory Connector component. The Directory Connector configuration file may contain one, two or more Connector definitions. The Connector Creation Wizard does not save Connector definitions to disk; it only adds or edits them in the open Directory Connector configuration file, which then must be explicitly saved to disk in the CMN Management Console. If you do not save the overall DC configuration file, any new Connector definitions or changes to existing Connector definitions will be lost when you exit the Management Console.
For more information see, in User Guide chapter 2: Step 4: Run the DC Management Console and Connector Creation Wizard to create connector(s).
Edit the Username field in either the Source or Target Server Information screen—whichever server is denying access—and then run the Connector again.
To enable this feature (to disable the verifications), set this boolean parameter setting in CMN's Configuration.xml file from false to true:
NOTE: CMN automatically adds this parameter to Configuration.xml when installing the Directory Connector. The parameter is set to false by default (which leaves the Wizard's verifications intact). To enable this feature, change the value to true, as shown above. Quest recommends maintaining the false setting for this feature unless the Wizard encounters a corrupt OU structure. |
Then, use the Custom Configurations tab of the connector’s Advanced Settings to configure the Directory Connector for the OU(s) you want to appear in CMN’s selectable list. You must define separate lists of available OU(s) for the Notes environment as the source and as the target.
The table in the Custom Configurations tab shows parameter names (the Key column) and their corresponding Values, as they now occur in the connector’s config.txt file. You can change the value of an existing parameter, or add a new one. Click Add to add a new parameter. A dialog box opens with two fields: Key and Value.
For Notes as the source, define this parameter and value:
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Key: sourcecontext |
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Value: [the desired OU(s) – e.g., ou=org1,o=contoso] |
For the source parameter (only), you can enter a Value with multiple containers by using vertical bars (|) to separate the containers.
Then define another parameter and its value for Notes as the target:
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Key: destsubtree |
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Value: [the destination OU for synched data – e.g. o=contoso] |
The name of the source container for an Exchange-to-Notes connector cannot begin with the letters CMN. If the source container name begins with CMN the connector will generate an Empty Recipient List error.
If resources are not extracted from Notes during a connector’s initial run, verify:
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Each resource in the Notes source must have a mail address: the Mail=jon.doe@xyz.com address as seen in LDAP, which is the Internet address of the resource. |
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If any Notes resources are defined but not associated with an Organization, then the DC's search for resources must begin at the ROOT container, not O=NotesDomain, unless your intent is to specifically limit the scope by Organization. For example, "Room A" with no associated organization would be found in the ROOT, and "Room A/Domain" would be found in O=Domain. For this case the DC Connector could be configured for a Source OU of O=Domain. |
The most likely solution is to turn off the LDAP document schema enforcement. In Domino, set Enforce schema to No for the LDAP document.
Other Directory Connector Issues
Verify that all system requirements have been met (see System requirements in the RTM Release Notes).
Verify that you have a valid Quest License Key installed. For more information, see About Quest license keys in chapter 1.
A subdomain routing method may introduce a risk that the assigned subdomain names will escape your organization’s internal communications, which in turn can cause bounce-backs on replies to those addresses. To prevent this problem, set the Notes forwarding address attribute to user@subdomain@notesdomain, which causes Domino to set the reply address for external email to the user's primary SMTP address (internet address field value).
This may be caused by a shadow redundancy feature built into Exchange 2010 SP1 RU4. Shadow redundancy keeps a copy of a message on the previous hop until the server verifies that it has successfully delivered it to all the next hops—which isn't possible when receiving a message from a mail server (like CMN) that doesn't support shadow redundancy. In that case, Exchange delays its acknowledgement to the sending server until it verifies that the message has been successfully delivered, or until a specified timeout interval expires (without verification), whichever comes first. The timeout interval is specified by the MaxAcknowledgementDelay attribute of each Receive connector. The default value is 30 seconds.
If this seems likely to be the cause of the problem, try disabling the MaxAcknowledgementDelay feature.
The Domino server is likely misconfigured (in the Outbound servers screen of CMN’s Management Console) for the wrong version.
This is an issue only in some environments, and the most likely solution is to change the message delivery restriction settings. Note that an Exchange group must be of the universal distribution type to be mail-enabled. For an admin to change the settings, beginning in the Exchange Management Console:
1 |
Select the group under Recipient Configuration | Distribution Group, then double-click the group you want to edit. |
2 |
Click the Mail Flow Settings tab, and highlight Message Delivery Restrictions, then click Properties above. |
3 |
De-select (unmark) the check box for Require that all senders are authenticated. |
4 |
Save, and then restart the MS Exchange transport service. |
Meeting requests originating in Notes and sent to Exchange users may be off by one hour for meetings scheduled in the period between the second Sunday in March (when daylight savings time begins) and the first Sunday in April (when DST used to begin). This is not a CMN defect, but rather an apparent issue in the way Windows processes time zone data.
Microsoft offers a free time-zone update utility (downloadable from http://support.microsoft.com/kb/2443685) that will likely correct this problem. Apply the update to the Windows OS on both the Domino server and the CMN admin server hosting the Mail Connector software.
A PermanentFailure appears in the CMN logs, and the SMTP logs show that the EHLO command was being rejected or returned as unrecognized:
You may have a firewall that is inspecting message traffic and making changes, causing CMN to fail to send a message. Investigate the environment to make sure there is no firewall manipulating traffic. “XXXX hostname unrecognized” is the target server explaining why it rejected the message and why CMN failed to send it: it received “XXXX” when it was expecting “EHLO.”
Look through your CMN Mail Connector log files for clues to help diagnose and resolve the problem. If necessary, see Appendix C: CMN Logs for instructions to configure the feature to suit your needs.
Troubleshooting tips for the F/B Connector are documented in an Appendix of the FBC Scenarios Guide.
NOTE: The Open Log File button in the Management Console’s Health screen is enabled only when the UdpAppender is defined in the log42net.config file of at least one module. During a new installation, the Log Viewer installer installs a file with the required UdpAppender. During an upgrade, however, the installer does not overwrite the log42net.config file, so the UdpAppender is not present, and this makes the Open Log File button invisible. To correct this, see Adding the UdpAppender to an existing log file at the end of this Appendix. |
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