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New license keys for SharePlex version 11 and higher.
Description
License keys issued for versions prior to 11 will be incompatible with SharePlex 11.x. When trying to add an old format license key, the message "WARNING: Invalid license key: The license key is incorrect or corrupt." will appear.
Cause
SharePlex 11 has a new structure in the license format that is not compatible with versions 10 and older.
Resolution
Existing customers must obtain a new license key before installing and/or upgrading to SharePlex 11.x. To obtain a new license key, please refer to the Licensing Assistance page on the Support Portal.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
SharePlex
11.0
Topic(s):
Licensing
Article History:
Created on: 1/16/2023 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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