Return
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Title
New license keys for SharePlex version 11 and higher. -
Description
License keys issued for versions prior to 11 will be incompatible with SharePlex 11.x.
When trying to add an old format license key, the message "WARNING: Invalid license key: The license key is incorrect or corrupt." will appear. -
Cause
SharePlex 11 has a new structure in the license format that is not compatible with versions 10 and older. -
Resolution
Existing customers must obtain a new license key before installing and/or upgrading to SharePlex 11.x.
To obtain a new license key, please refer to the Licensing Assistance page on the Support Portal.