Attempting to install a newer version of the Rapid Recovery Agent on Windows Server 2008 / 2008 SP2 fails with below error,
"The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link KERNEL32.dll"
Windows Server 2008 has reached End of Life and is no longer supported by Microsoft.
Newer Rapid Recovery Agents are not supported on Windows Server 2008 and cannot be upgraded to, or newly installed on.
Upgrade the OS to a version supported by Microsoft and Rapid Recovery.
Workaround #1:
Rapid Recovery Agent 6.1.3.100 is the last version that can be installed on Windows Server 2008 SP2.
Please note, Support for Rapid Recovery 6.1.3, will be be discontinued from 22nd May 2020.
For more information on Supported versions life cycle, please see: Product Life Cycle.
Workaround #2:
If the machine you are attempting to protect is a VMware or Hyper-V virtual machine. You can use VMware/Hyper-V Agentless protection to protect the VM. It is not support by Quest Support but may work as temporary workaround until the OS is upgraded or machine is decommissioned.
Any changes in OS support will be covered in the Release Notes for each release. To review supported Operating Systems for a Rapid Recovery version, review the System Requirements Guide for the specific release. All Technical Documentation can be found on the Quest Support Portal.
If you need any further information, please contact the Quest Technical Support for assistance.
