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Title
Core fails to contact license portal with "The HTTP request is not authorized on the Anonymous client authentication scheme." -
Description
The Core is unable to contact the Rapid Recovery License Portal. The following error is logged in the AppRecovery.log file:
ERROR 2019-06-05T10: 50: 14 [2118] - Replay.Core.Implementation.Licensing.LicenseService ()
Phone Home v 7.0.1: Phone Home failed with unexpected exception.
System.ServiceModel.Security.MessageSecurityException depth 0: The HTTP request is not authorized on the Anonymous client authentication scheme. The server received the authentication header "". (0x80131501) ---> System.Net.WebException depth 1: The remote server returned an error: (401) Unauthorized. (0x80131509) at System.Net.HttpWebRequest.GetResponse () + 0x283 6000a20 -
Cause
Most likely the computer certificate the Core uses to authenticate with the License Portal is invalid and needs to be recreated. -
Resolution
To resolve this issue, recreate the Core server certificate:
- Stop the Core service.
- Open local computer certificates (certlm.msc).
- Browse to Personal | Certificates.
- Delete the certificate which contains the host name of the core.
- Start the core service
After the core service is started it will contact the License Portal. If it is successful you will see a succeeded status on the Licensing section of the Core Settings page.