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Title
RR Core server doesn't contact the License Portal automatically -
Description
The RR Core server doesn't contact the LP automatically. The License Portal is contacted if the contact now button is clicked but the next attempt remains at the exact same time. -
Cause
This behavior has been identified with defect ID: RR-109552 -
Resolution
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
Workaround:
1. Stop the RR Core service.
2. Open up the registry editor. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\CloudCommunicationConfigurationService
Change 'IsCloudCommunicationEnabled' from 0 to 1
3. This defect will be resolved in a future release of Rapid Recovery. In the meantime, a patch has been created to resolve this defect
Patch Disclaimer:
- Patches are provided as-is for the specific build listed
- Active support is required to download a patch. If not already logged in at https://support.quest.com, you will be prompted to do so before you may download it.
- If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise, the previous patch will be overwritten.
- Follow best practive to install MSI patches per KB How to apply updates to product software.
Patches are available for the following builds. Download the appropriate patch and apply to Target Core(s) per KB How to apply updates to product software.
- Rapid Recovery 6.3.0.5309, P-2546
4. Start Core service, Open Core UI, go to the Settings tab -> Licensing, Click 'Contact now' button.The RR Core server should start contacting the LP automatically after that. -
Defect ID
RR-109552