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Title
Agent Volume information will not Display Upon Agentless Protection -
Description
Upon trying to add virtual machines into agentless protection they are successful however volume\ disk information under the agent(s) summary tab will not show up. It is blank. -
Cause
Possible cause 1:
When IPv6 is enabled on one or more network interfaces in a Windows proxy, virtual machine backup can fail while attempting to open a disk with the proxy. The cause is a stack buffer overrun in the libcurl.dll when trying to enumerate DNS servers having multiple IPv6 network interfaces.
Possible cause #2:
Ports required for proper VDDK API communication may be blocked between core server and vCenter. In this case, it may be port 902. Please review port requirements in this KB article - Complete List of Ports Used by Rapid Recovery.
Possible cause #3:
Unsupported or outdated VCenter/ESXi version. Please consult Rapid Recovery System Requirements document to verify what VMware versions were tested with Rapid Recovery version in use.
Possible cause #4:
Core server is able to connect and resolve vCenter name but unable to resolve ESXi hosts' names.
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Resolution
Solution 1:
- Although IPv6 is enabled in all versions of Windows 8 and Windows Server 2012, the only known workaround/ solution is to disable IPv6 on the backup proxy's network interfaces.
- This is a known issue by WMware Windows proxy backup could fail with IPv6 enabled:
Solution 2:
- Verify required port communication is open and available between core server and vCenter. Port 902 is necessary. Please review port requirements in this KB article - Complete List of Ports Used by Rapid Recovery.
Solution 3:
- Upgrade VCenter and/or ESXi hosts to the supported version
Solution 4:
- Verify that Core is able to resolve vCenter server name and can connect to it using port 443
- Verify that Core is able to resolve all ESXi hosts' names and can connect to them using port 902