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Title
How to increase the Event Repetition Reduction interval beyond the 60 minute limit -
Description
By default the Repetition Reduction window can only be increased to 60 minutes via the GUI. This setting controls how frequently triggered events are sent to the configured notification email address.
For example, where a 60 minute window is configured a replication error that occurred at the start of the weekend would result in 24 email alerts being sent over this 48 hour period.
When attempting to increase this interval beyond 60 minutes the following notification is seen:
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Cause
By default the AppAssure GUI will allow for the event notifications to be supressed for up to 60 minutes before the next alert is sent. -
Resolution
Windows Registry Disclaimer:Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.To increase the interval between which notifications are emailed take the following steps:
1) On the Core, open Regedit
2) Browse to
HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\Events\EventsService\
CoreAlertsSettings\AlertsRepetitionReductionSettings
3) Click the RepetitionWindow key and change the value to the number of hours between which to suppress alerts (from the time which the initial alert was received). Eg. if the interval is set to 07:00:00 and an alert is received at 10:00am then assuming the problem is not corrected the next alert will not be received until 17:00 (5:00pm).Please note - the relevant entry in the registry is expressed in hours however the GUI will display this value in minutes. As in the screenshot below where a value of 07:00:00 in the registry key will be represented as 420 minutes in the GUI.
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Defect ID
152165