Category
Product Version
Topic
Subtopic
Do you have to uninstall Password Manager in order to upgrade? (4227888)
Do you have to uninstall Password Manager in order to upgrade? ... Due to changes in product versions, it is recommended to uninstall existing versions prior to installing the new version.
Does Password Manager support Windows 2016? (4227773)
Password Manager versions 5.7 and later support Windows 2016.
What method of deployment is supported for the Secure Password Extension or Offline Password Reset components? (4216416)
We cannot troubleshoot other automated software platforms of preference, however we may assist in explaining our installation packages that you need assistance with. ... If any issue is reproducible using GPO-based deployment we will assist you further.</p>
Secure Password Extension notifying registered users to register again (4378493)
Secure Password Extension notifying registered users to register again. ... Due to a product defect id#450052, Secure Password Extension will notify the users to register again if the registration was made using Corporate or Personal method.
How to add an image to the email notifications (4216381)
It may be desired to add a company logo to the e-mail notifications that Password Manager sends out. ... This may be required to verify authenticity of the email being received by the users. ... This solution provides the details on how to add a logo.
Web Interface Customization is not getting applied after upgrading Password Manager (4378300)
Web Interface Customization is not being applied after upgrading Password Manager to a new version.
PMHelpDesk or SelfService Portal login fails when LDAPS is enabled in Password Manager 5.14.3 (4378062)
There are no errors in the Password Manager logging, but the System logs fail with the following error: ... Computer: host.domain.local ... Description: The certificate received from the remote server does not contain the expected name.
Error: Retrieving the COM class factory for component with CLSID "ID" failed due to the following error: 8007007e The specified module could not be found (4297034)
Password Manager is not searching for any user with the following. ... For more information, view the event log. ... Password Manager Event Viewer and verbose logging show the following error. ... "Error Exception: System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {7007B8F2-2D65-4F26-A560-C82BC574BF13} failed due to the following error: 8007007e The specified module could not be found.
Who to contact for support with load balancers (4307283)
Load balancing error messages are being seen in error logs on the Password Manager server. ... Load balancing error messages are being seen in error logs on the Password Manager server. ... <p>Password Manager receives the error(s) from the load balancer directly and it is not generated by the service.
How to enable logging in Password Manager (4302632)
NOTE: It is recommended to disable logging if there are no issues to be captured. ... Logging may lead to excessive disk usage and negatively impact the server. ... Older logs may be archived or deleted if not required.
The Federated user does not have access to 'External Federation' (4378175)
Password Manager STS connects to Azure and redirects back, however the following error appears: ... The certificate used by STS must be installed in the Computer Personal Certificates.
Disabled users should appear as disabled in the user status field (4378168)
Disabled users appear as disabled in the PMSelfservice site user status and not as "Registered+Unclocked". ... The Password Manager product team has raised Enhancement request #392673 to include this functionality in a future version of Password Manager.
What is Offline Password Reset option used for and how to set it up? (4219512)
What is Offline Password Reset option used for and how to set it up? <p>Password Manager includes an Offline Password Reset option to allow users to reset passwords on the local machine (i.e. laptop) when users have forgotten their current passwords and their computers are not connected to the Intranet (Active Directory is not available).</p>
User search returns no results in PMSelfService. Verbose logging shows the error "Invalid Credentials for Domain" and "DsBindWithCred failed with error 5: Access is denied." (4373668)
After upgrading from Password Manager 5.9.x, the User search in the PMSelfService site fails to return any users. ... There is no error in the PMSelfService site. ... Verbose logging for the Password Manager service shows errors like:
Updating certificates in Password Manager (4266117)
What is the correct process to update expiring certificates in Password Manager? <p>Password Manager may be using custom certificates for two purposes:</p> ... <p><strong>Updating certificates used by Password Manager for backend communication:</strong></p>
How to remove the Password Manager Secure Password Extension (SPE) (4319689)
There may be circumstances when the Password Manager SPE needs to be removed from workstations and/or laptops. ... In cases where the SPE has been deployed via Group Policy you may specify within the Group Policy Object (GPO) to remove it from users and computers:
How to update text and URL in Password reset confirmation page (4333283)
How to update the text of the 'home page' URL that the user is redirected to after they successfully reset their password. ... Out of the box it is not possible to add text to the webpages. ... However it is possible to modify some of the existing text within the User site.
Password Manager 2FA support (4304149)
It can be configured STS to use internal or external providers with optional Multi-Factor Authentication (MFA) such as Azure MFA. ... For more information, view the <a href="https://support.oneidentity.com/password-manager/technical-documents" target="_blank">Password Manager Secure Token Server section of the Password Manager Administrator Guide.</a><br><br><strong>Defender</strong><br>To learn more about One Identity Defender, please visit:<br><a href="https://www.oneidentity.com/products/defender/" target="_blank">https://www.oneidentity.com/products/defender/</a><br><br><strong>RADIUS</strong><br>The RADIUS option can be
Error: Please Provide the appropriate data.Your connection was interrupted (4375779)
When trying to config the PMSelfService standalone website with the Password Manager server the following error appears: ... Verbose logging will show a failure with the error: ... Required value 'User' was not found
What is the purpose of the AD Objects “strg00000xxxx”? (4323042)
Note: These entries may also appear in the Windows Event logs for Password Manager as ... Event 4738, Microsoft Windows security auditing: A user account was changed. ... Additional Information: ... Privileges: -
How to: Configure Microsoft Azure AD (Entra ID) as an MFA External Provider (4377810)
5) In the Create your own application window, give it any name desired and make sure the option Integrate any other application you don't find in the gallery (Non-gallery) is selected; ... Note: Microsoft may find an application with the name type, don't select any application and just click Create button.
Basic Questions about Password Policy Manager (4227801)
The PPM component is optional and is not necessary in order to use Password Manager. ... Q: Why would you want to use the PPM component? ... A: The PPM component offers a higher degree of controlling what passwords are acceptable in an environment.
How to increase performance for Password Manager (4216325)
There are several factors that may impact Password Manager performance. ... Example User Scope: Domain Users, PMUsers, PMAllowedUsers, WestCoast, and Sales. ... In this example Domain Users already includes all users in the domain and therefore any other group is redundant, which may impact performance.
How to reduce LDAP Traffic after installing the Secure Password Extension (SPE) (4271649)
After installing the SPE on client computers, higher than previous traffic volumes may be detected and may have an impact on users experience if they are on a VPN. ... <p>After installing the SPE on client computers the SPE then contacts a Domain Controller requesting the contents of the QPM Storage Container.
Enhancement Request: Support for Password Policy Manager (PPM) component on Windows Server Core (4302654)
None. ... STATUS ... Enhancement Request 280477 has been logged and may be considered for a future release of Password Manager. ... There are no guarantees that this specific enhancement request will be implemented in a future release.
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