Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Fault string is 'An error occurred while quiescing the virtual machine. See the virtual machine's event log for details
Description
Vmware backup fails with the mentioned error
"Fault string is 'An error occurred while quiescing the virtual machine. See the virtual machine's event log for details"
Task to create VM snapshot failed with reason 'An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.' Failed to snapshot VM
Resolution
Reinstalling the VMware Tools from the virtual machine, and deselecting the "Volume Shadow Copy Services Support" option to prevent the VMware VSS Provider from being installed that creates conflict in creation of snapshots and said failure
Additionally the VSS can be deselected @ Vcenter/ESX&VM Level.
Right click the Vcenter server, select set backup preferences, if in here we see use volume shadow services is selected deselect the option.
Right click the ESX server, select set backup preferences, if in here we see use volume shadow services is selected deselect the option.
Right click the VM giving this error, select set backup preferences, if in here we see use volume shadow services is selected deselect the option.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.