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Title
Connecting to remote server failed with the following error message : Access is denied -
Description
The following error message is found in the MAgE (Migration Agent for Exchange) log when troubleshooting mailbox synchronization to Office 365.
Error System.Management.Automation.Remoting.PSRemotingTransportException: Connecting to remote server failed with the following error message : Access is denied. For more information, see the about_Remote_Troubleshooting Help topic.
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Cause
The MAgE (Migration Agent for Exchange) is unable to connect to Office 365 using Remote PowerShell. -
Resolution
To resolve this error you must logon to the Office 365 Portal and validate the password of the Service Account being used for that Mailbox Synchronization Collection, as well as the permissions of Global Administrator and ApplicationImpersonation.
If any of the required permissions are missing, add them as described in the documentation below
https://support.quest.com/technical-documents/reference-materials-for-migration/8.14/migrating-to-microsoft-office-365/3#TOPIC-711706
If the password cannot be validated, then it must be changed and set to not force a password change at next login. Update the Collection with the new password.
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Additional Information
The relevant sequence of entries in the MAgE log will be of the form: 2014-06-06 14:37:39.5685 Px1350 Tx21 A23 C6 M7 Trace PowerShell command executed 2014-06-06 14:37:39.5997 Px1350 Tx14 A23 C6 M9 Trace >PowerShell runspace state changed to 'Opening'. Reason: '' 2014-06-06 14:37:39.5841 Px1350 Tx21 A23 C6 M7 Error System.Management.Automation.Remoting.PSRemotingTransportException: Connecting to remote server failed with the following error message : Access is denied. For more information, see the about_Remote_Troubleshooting Help topic. at Dell.MigrationManagerForExchange.General.PwrShell.PSInternal.ExamResults() at Dell.MigrationManagerForExchange.General.PwrShell.PSInternal.RunCommandInternal(String command, PSParam[] list) at Dell.MigrationManagerForExchange.General.PwrShell.PSConnectorO365.Connect(PSInternal psInternal) at Dell.MigrationManagerForExchange.General.PwrShell.PSInternal.ConnectIfRequired() at Dell.MigrationManagerForExchange.General.PwrShell.PSInternal.RunCommandInternal(String command, PSParam[] list) at Dell.MigrationManagerForExchange.General.PwrShell.PSConnectorBase.RunCommand(String command, PSParam[] list) at Dell.MigrationManagerForExchange.General.PwrShell.PSConnectorExchange.GetUser(String identity) at Quest.MigrationManager.Exchange.Agent.Jobs.O365Job.get_TargetUPN() at Quest.MigrationManager.Exchange.Agent.Jobs.O365CalendarJob.SetLicenses() at Quest.MigrationManager.Exchange.Agent.Jobs.O365Job.BeforeSync() at Quest.MigrationManager.Exchange.Agent.Jobs.O365Job.RunJob()